ENGLISH FOR SOCIAL SERVICES
Tato publikace vznikla a její vydání bylo financováno v rámci projektu OPPA
„Inovace systému odborných praxí a volitelných předmětů na VOŠ Jabok, reg. č. CZ.2.17/3.1.00/36073“.
Editoři:
Ivana Adámková
Ivana Čihánková
Eva Hernová
Michal Pařízek
Odborné konzultace: Bennie Lauve
Vydal: Jabok – Vyšší odborná škola sociálně pedagogická a teologická
ISBN: 978-80-904681-2-2
OBSAH
Předmluva . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
UNIT 1: Counselling Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
UNIT 2: Personal Assistance Services . . . . . . . . . . . . . . . . . . . . . . . . . 17
UNIT 3: Sheltered Housing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
UNIT 4: Respite Care. Day Care Centres . . . . . . . . . . . . . . . . . . . . . . . . 42
UNIT 5: Volunteering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
UNIT 6: Residential Care Homes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
UNIT 7: Early Childhood Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
UNIT 8: Crisis Intervention . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
UNIT 9: Services For Single Mothers. Domestic Violence . . . . . . . . . . . . . 138
Unit 10: Youth Drop In Centres. Easy Access Clubs . . . . . . . . . . . . . . . . . 156
UNIT 11: Occupational Therapy . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
UNIT 12: Aftercare services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
UNIT 13: Rehabilitation Of People With Disabilities . . . . . . . . . . . . . . . . 197
UNIT 14: Outreach Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 208
UNIT 15: Interpreting Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Communication With People With An Impairment
UNIT 16: Standards Of Social Services . . . . . . . . . . . . . . . . . . . . . . . . 238
Sources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249
Vocabulary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254
3
Předmluva
Učebnice angličtiny English for Social Services vznikla v rámci projektu „Inovace systému
odborných praxí a volitelných předmětů na VOŠ Jabok“ (CZ.2.17/3.1.00/36073),
spolufinancovaného z prostředků Evropského sociálního fondu, státního rozpočtu České
republiky a rozpočtu hlavního města Prahy.
Učebnice je určena především studentům Vyšší odborné školy sociálně pedagogické
a teologické Jabok a Evangelické teologické fakulty UK (studijní obor Pastorační a sociální
práce).
Učebnice má připravit studenty na absolvování praxí v organizacích sociálních služeb
v anglicky hovořících zemích během studia a na profesní komunikaci při spolupráci se
zahraničními sociálními organizacemi v rámci jejich budoucího zaměstnání.
Kniha je členěna do 16 lekcí, každá z nich se věnuje jednomu typu sociálních služeb.
Lekce obsahují cvičení orientovaná na procvičení slovní zásoby, témata k diskusím, poslechová
cvičení i náměty na domácí práce a prezentace studentů. Součástí učebnice je
anglicko-český slovníček odborné terminologie s více než 1 400 výrazy. Slovíčka uvedená
ve slovníčku tučně tvoří jádro slovní zásoby, kterou by si měl student osvojit aktivně.
U ostatních slovíček je důležitá alespoň pasivní znalost. Texty a cvičení byly konzultovány
s rodilými mluvčími.
Kolektiv editorů
The English language in this textbook is grammatically correct and idiomatic in usage.
This textbook would be a reliable resource for professionals in all fields of social work
who want to learn or improve their English, especially in vocabulary and phrases used in
social services.
Consultant
PŘEDMLUVA 5
UNIT 1
Counselling Services
1.1 Lead-in
Chinese for “to listen” ear you
eye
attention
heart
What do you think the Chinese wanted to express by this sign about the process of listening?
1.2 Listening
Listen to the text and write down the number of –
locations –
problems a year –
benefit problems –
debt problems –
employment problems –
housing problems –
legal problems – and other information about Citizens Advice Bureaux.
Read the text and translate it.
UNIT 1: COUNSELLING SERVICES 7
Answer the questions:
– What are the aims and roles of CAB?
– Explain its main principles of work.
– Describe the main types of services.
– Where do they provide their services?
The Citizens Advice Bureaux
The Citizens Advice service is the largest advice-giving network in the UK, regularly
providing advice from over 3,000 locations. It helps people resolve their legal, money
and other problems by providing free information and advice. Advisers do not tell clients
what to do, but explain their options and the possible outcomes of different courses of
action. Clients are encouraged to make their own decisions and act on their own behalf.
Citizens Advice Bureaux help people to resolve nearly 5.7 million problems every year in
bureaux, by phone and email, and in places like GP (General Practitioner) surgeries and
in courts, prisons, schools and leisure centres.
Top five CAB client problems in 2013:
Benefits (1,700,000 new problems).
Debt (1,236,000 new problems).
Employment (425,000 new problems).
Housing (656,000 new problems).
Legal (489,000 new problems).
The principles of CAB advice:
– Independent – we will always act in the interests of our clients, without influence
from any outside bodies.
– Impartial – we do not judge our clients or make assumptions about them. Our service
is open to everyone, and we treat everyone equally. CAB advice is available to everyone
regardless of race, gender, disability, sexual orientation, age or nationality.
– Confidential – we will not pass on anything a client tells us – or even the fact that
they have visited us – without their permission.
– Free – no-one has to pay for any part of the service we provide.
CAB advisers can:
– interview clients face-to-face and by phone to find out what the problems are;
– access our regularly updated electronic information database for up to the minute
information;
– write letters or phone companies and service providers on behalf of clients;
– help clients with form filling, for example, to claim for social security benefits;
– represent clients in court and at tribunals.
(www.citizensadvice.org.uk)
8 1.2 LISTENING
Explain the following terms from the text in English:
– to act on one’s own behalf
– to encourage a client
– to judge a client
– to make assumptions about a client
– to represent a client in court
– impartial and confidential service
– outside body
– service provider
– form filling
– social security benefit
counselling (n) poradenství treat (v) jednat, zacházet
citizen (n) občan race (n) rasa
advice (n) rada, doporučení gender (n) pohlaví, rod
Citizens Advice
Bureau (n)
občanská poradna disability (n) postižení
provide (v) poskytnout confidential (adj) důvěrný
adviser (n) poradce pass on (v) předat
encourage (v) povzbudit permission (n) dovolení
surgery (n) ordinace lékaře
find out, found,
found (v)
zjistit
court (n) soud access (n) přístup
leisure (n, adj) volný čas database (n) databáze
benefit (n) sociální dávka social service (n) sociální služba
debt (n) dluh provider (n)
poskytovatel
(služby)
employment (n) zaměstnanost form (n) formulář
legal (adj) právní, legální fill, fill in (v) vyplnit
influence (n) vliv, ovlivnit claim (n)
nárok, žádat
o dávku
impartial
nestranný,
nezaujatý
social security (n)
sociální
zabezpečení
judge (n) posuzovat, soudce tribunal (n) soud
assumption (n)
předpoklad,
domněnka
UNIT 1: COUNSELLING SERVICES 9
1.3 Writing
Choose two of the problems and find out information necessary for the client to find a solution
– write it down in English.
1. My grandad has been in hospital for three weeks and doctors have told us he is dying.
My daughter is five and she loves her great grandad very much, how should I tell her
that her grandad is dying? She has seen me crying a few times and I have had to lie
to her. I feel so guilty because I have always been honest with her. Should I let her
go to the funeral to say bye or will it be too scary for her?
2. Social services are involved in my child’s life because of something criminal my expartner
has done. They are involved in his contact arrangements and stopping him
seeing his daughter on his own. We are separated but I have had mental illness and
made some problems of my own and I fear that when this comes out social workers
will fear my ability to protect or look after my daughter. If they want to take her into
care can I give my parents guardianship? I currently live with them but will happily
move out if this would be an issue.
3. I am 26, and my husband is 28. We both use cocaine on a regular basis. It started out
as a line here or there on a night out – nothing too major. Now every weekend we
“get on it” and within 8 months we have spent about £15,000 on cocaine. It got to the
point where I would take cocaine during the week and while at work. It seemed like
the only thing that would get me through the day. I cannot remember a time when
I wasn’t high or paranoid. The paranoia is so bad! It makes you think the strangest
things! Feeling as if you want to take a power drill to your head, just to stop the
thoughts running through your mind is no fun, believe me. Where can we get help to
stop taking the drugs?
4. I suffered domestic violence at the hands of my ex-husband for 5 years which ended
in 2012 when I and my baby found the courage to leave. He saw our son a few
times since (supervised by myself) but then decided he didn’t want any more contact
so there was a 3-year gap where father and child had no contact at all. Then in
January this year I was summoned to court for a first hearing regarding child contact.
My little boy is four and my ex-husband wants weekends but I do not want to allow
unsupervised contact as I have a valid reason believing my child isn’t safe when alone
with his father. Who can help me?
5. About a week after we moved in our new house the plumber came to hook up a new
line in the kitchen. I put our dog out in the back yard and he barked to be let in
but it was the only time this had ever happened. While this was going on, a woman
came pounding at my door. When I opened she told me that if I didn’t shut that dog
up she would shoot it. I apologized and assured her that as soon as the plumber
was gone I would bring the dog in. About a week later we got a notice from Animal
Control regarding a barking dog complaint saying that if it continued to happen that
we would be fined and eventually our dog would be destroyed. What shall we do to
prevent this?
10 1.3 WRITING
6. My son lost his father when he was only nine months old, he never really knew
him and has never asked about him before. Since he is at nursery and is getting
a little more aware he is asking: “Where is my Daddy?” and he’s been calling
other male members of family or random people daddy. At some point I would
like to try and make him understand but I would hate to say his father is with
the angels or is a star. Also I wouldn’t just like to say he has gone away, because
I don’t want the boy asking if he’s going to be coming back. What should
I say?
advise (v)
(po)radit,
doporučit
look after (v) pečovat
give up, gave,
given (v)
přestat, vzdát se
čeho
guardianship (n) opatrovnictví
Incapacity Benefit
(n)
dávka pro
postižené
issue (n) věc, záležitost
examination (n) prohlídka nursery (n)
jesle, mateřská
škola
ailment (n) nemoc male (n) muž, mužský
domestic violence
(n)
domácí násilí
neighbourhood
(n)
sousedství, čtvrť
ex-husband (n) bývalý manžel complaint (n) stížnost
supervise (v) dohlížet fine (n, v) pokuta, pokutovat
gap (n) mezera, přestávka destroy (v) zničit, zabít
summon (v) předvolat prevent (v) zabránit
hearing (n) slyšení u soudu regret (v) litovat
valid (adj) platný, oprávněný notice (v) všimnout si
nurse (n) zdravotní sestra realise, realize (v)
uvědomit si,
pochopit
guilty (adj) vinen sign (n) známka, znamení
honest (adj) čestný bedsit (n) garsonka
funeral (n) pohřeb crave (v)
toužit, prahnout,
bažit
criminal zločinný, trestný fix (n) dávka drogy
UNIT 1: COUNSELLING SERVICES 11
arrangement (n) uspořádání temper (n)
temperament,
nálada
separate (v) oddělit, odloučit valuable (adj) cenný, hodnotný
mental illness (n) duševní nemoc
hide, hid, hidden
(v)
ukrýt, skrýt
protect (v) chránit
1.4 Speaking
Role play: Work in pairs – one of you is an adviser and the other a person wanting to get
advice concerning one of the problems described above.
1.5 Listening
Listen to the story and find out the differences between the text and the recording.
I fractured my vertebra in the 2004 and found to have thinning of the bones. I was
advised by the specialists to give up work as I was in so much pain and I have been living
in chronic leg pain ever since. I was placed on the Incapacity Allowance and had four
medical examinations over ten years between 2004 and 2013 and they had no problem
with me being kept on the Incapacity Allowance as I was unfit to work. In 2013 I was
sent an application form to fill in and I was then informed that I lost my benefits. I have
recently had more health problems with other long term ailments and I am receiving pain
decreasing injections in my back. Is there any benefit I can get?
1.6 Listening
Listen to the story. Are the following statements true or false? Correct the false ones:
1. The boy started with the drugs when he was 13.
2. His mother did not notice anything.
3. At 16 he started taking heroin.
4. He became aggressive and rude.
5. He stole money from his parents.
6. Parents forgave him.
7. He lived with his friends.
8. He dropped out of school.
12 1.4 SPEAKING
9. His parents started to fear him.
10. When he visited his parents, they gave him money.
I have learnt from my son he started with the drugs at the age of 15. To my dying day
I will regret not noticing, not realising, not opening my eyes and seeing the signs. At 16
it was cannabis and his personality changed, more aggressive, rude, but I covered that
with ‘well he is becoming a man and trying to find his feet’. Money went missing, he went
missing, but each time I swallowed the excuses, after all ‘he’s a good boy’. 18 and he lives
in a bedsit. Craving his next fix, always needing money, rude, dirty, and so painfully thin.
The apprenticeship and future in tatters, destroyed by his habit, unable to get out of bed
and face a day’s work. His visits to our house are taken up with us treading on egg shells
careful not to enflame his temper.Making sure all money and valuables are hidden. Is
there anything I could do to help him?
1.7 Ideas for Homework
Respond to the clients from exercises 1.5 and 1.6 – write down the information they need to
solve their problems and suggest at least two options they have.
1.8 Listening
Listen to the song “Shiver” by Coldplay and complete the lyrics.
1.9 Use of English
Acrostic – write down the sentence concerning the subject of “listening” whose first letters of
the words make the word “LISTEN” – e.g. – Learn Interesting Subjects, Train Ears Nonstop
(use dictionary to look up suitable words).
L
I
S
T
E
N
UNIT 1: COUNSELLING SERVICES 13
1.10 Reading
Read the text and translate it.
Active Listening
Active Listening means fully concentrating on what is being said rather than just passively
hearing the message of the speaker.
Active Listening involves listening with all senses. As well as giving full attention to the
speaker, it is important that the ‘active listener’ is also ‘seen’ to be listening – otherwise
the speaker may conclude that what they are talking about is uninteresting to the listener.
Non-Verbal Signs of Active Listening:
– Small smiles can be used to show that the listener is paying attention to what is being
said or as a way of agreeing or being happy about the messages being received.
– It is normal and usually encouraging for the listener to look at the speaker.
– The attentive listener tends to lean slightly forward or sideways while sitting.
– Automatic mirroring of any facial expressions used by the speaker can be a sign of
attentive listening.
– Verbal Signs of Active Listening:
– Remembering a few key points, or even the name of the speaker, can help to reinforce
that the messages sent have been received and understood.
– Remembering details, ideas and concepts from previous conversations proves that
attention was kept.
– The listener can demonstrate that they have been paying attention by asking relevant
questions and/or making statements that help to clarify what the speaker has said.
– Reflecting is closely repeating or paraphrasing what the speaker has said in order to
show comprehension.
– Clarifying involves asking questions of the speaker to ensure that the correct message
has been received.
– Summarising involves taking the main points of the received message and repeating
them in a logical and clear way, giving the speaker the chance to make corrections if
necessary.
(www.skillsyouneed.com/ips/active-listening.html)
active listening
(n)
aktivní
naslouchání
key point (n) klíčový bod
concentrate (v) soustředit se reinforce (v) posílit
message (n) sdělení, zpráva prove (v) dokázat
14 1.10 READING
speaker (n) mluvčí relevant (adj) důležitý, závažný
conclude (v)
usoudit, udělat
závěr
statement (n)
tvrzení,
prohlášení
non-verbal (adj) neverbální clarify (v) objasnit, vyjasnit
pay attention (v,
n)
věnovat
pozornost
reflect (v)
odrážet,
vyjadřovat
agree (v) souhlasit paraphrase (v) parafrázovat
receive (v) přijmout, přijímat
comprehension
(n)
porozumění,
pochopení
lean (v) naklánět se ensure (v) zajistit
mirror (v) zrcadlit summarise (v) shrnout
facial expressions
(n)
mimika involve (v)
zahrnovat, týkat
se
verbal (adj) verbální, slovní correction (n) oprava
1.11 Use of English
Find vocabulary concerning the most important parts of Active Listening in the text and write
the words into the bubbles.
Active
Listening
UNIT 1: COUNSELLING SERVICES 15
1.12 Follow up
Listening Games
a) Listen and Draw
Give simple instructions about a particular object that the group has to draw.
For example:
1. Draw a square.
2. Draw a circle in the square such that it fits exactly in the middle of the square.
3. Intersect 2 lines through the circle so that the circle gets divided into 4 equal parts.
b) Round Robin exercise
Gather all the participants in a circle and give them a topic for discussion, or a known
story. The first person has to start off by relating a story, when he or she’s done with 3–5
sentences, the instructor will say ‘stop’ and ask a person by any random order to continue.
The condition is that this person has to repeat the last sentence that was said and then
continue to make up the story.
c) Chinese whispers
Have the participants in a line and whisper two different messages one starting at one
end of the line and one starting at the other. When the messages have been passed to
the final person ask the first recipients if they can remember the message and then the
final recipients what message they received.
16 1.12 FOLLOW UP
UNIT 2
Personal Assistance Services
2.1 Lead-in
What do you think about the following utterance?
“You are not just helping somebody out, you are not just doing
things for me.
You are enabling me to be me! To be seen for who I am and
what I am by helping me out with the stuff that I just can’t do by
myself.”
“Too many people think disable means unable, but it does not.
We are all really different!”
2.2 Reading
General information on Personal Assistance Services
What Are Personal Assistance Services (PAS)? A personal assistant (sometimes called
a personal care attendant or PCA) provides the support necessary for someone with a disability
to live and work in the community. Typically, a personal assistant works directly
for the individual with a disability, although similar services may be provided by home
health aides who work for an agency.
At one time, personal assistants mainly performed hands-on activities such as bathing,
dressing, using the bathroom and transferring between bed and wheelchair. Other activities
included cleaning the home, running errands, and driving the person with a disability
wherever he or she needed to go.
Over the years, personal assistance has come to mean any support a person needs to
maintain his or her independence. This can include caring for children, using a checkbook,
or translating speech that might be difficult to understand. A person with an
UNIT 2: PERSONAL ASSISTANCE SERVICES 17
intellectual disability who has good physical function may need verbal coaching to accomplish
the tasks of the day.
The definition of a personal assistant has continued to expand as people with disabilities
increasingly join the workforce. A personal assistant may come into the workplace at
lunchtime to assist the employer (the individual with a disability) with lunch and using
the restroom. Or a personal assistant may accompany the employer all day, driving him
or her to meetings, assisting with paperwork, note taking, and phone calls as well as
personal tasks.
(http://www.ct.gov/brs/cwp/view.asp?a=3955&q=465118)
attendant (n)
ošetřovatel,
provázející
necessary (adj) nutný, nezbytný
accomplish (v) dosáhnout, splnit perform (v)
vykonávat, plnit,
zahrát
aid (n) pomoc provide (v) poskytovat
although (conj) ačkoli, sice, i když restroom (n) toaleta
coach (v; n) připravovat; vést run errands dělat pochůzky
continue (v) pokračovat speech (n) řeč, mluva
disability (n)
postižení,
nevýhoda
support (n;v)
podpora;
podporovat
expand (v) (roz)šířit se task (n) úkol, úloha
checkbook (n) šeková knížka transfer (n;v) přesun; přemístit
include (v)
obsahovat,
zahrnovat
wheelchair (n) invalidní vozík
increasingly (adv)
stále víc,
narůstajíce
workforce (n)
pracovní síla,
zaměstnanci
maintain (v)
pokračovat,
udržovat
18 2.2 READING
2.3 Speaking
Answer the following questions:
1. What are the main aims of personal assistants in social
services?
2. Name some typical activities personal assistants usually
do.
3. What skills and personal characteristics should a personal
assistant fulfil? (Use the table below to write down the
words.)
4. Is personal assistance in social work only about hard physical
work?
5. Would you like to work as a social personal assistant?
6. Can you imagine any pros and cons of such a job?
SKILLS of a PA CHARACTERISTICS of a PA
2.4 Writing
Based on your knowledge of personal assistance services, create a small advertisement asking
for somebody to become an assistant of a person with a disability. Two examples are given
below.
1. I’m a disabled gentleman living in my own house with a little garden. I require a
friendly reliable PA to assist me to remain independent. Tasks include personal care. You
UNIT 2: PERSONAL ASSISTANCE SERVICES 19
will be part of my small team of PAs and must be able to provide some cover for Annual
Leave and sickness.
– Mon to Fri: £8.00/hr Sat to Sun: £10.00/hr
– Various shifts available:
• Monday-Friday: Mornings and afternoons to be agreed
• Saturday & Sundays: Mornings and afternoons to be agreed
Please apply if you can do any of these shifts. You are also required to
be flexible in order to cover other shifts worked by another PA if they
are unwell or on annual leave.
2. Personal assistants are required to help support a disabled teenager living at home in
this area, to access the most out of life and have fun! Help is needed with all aspects of
personal care and with life and participating in sensory activities in and outside of the
home.
Applicants must have a good sense of humour be flexible and
innovative to support someone with complex and challenging
needs. We are looking to build up a fun and friendly care team
so it’s desirable that applicants have held a clean driving license.
Training for specific care needs will be provided but a willingness
to learn and have a patient approach is essential.
Successful applicants are required to provide an enhanced DBS
disclosure. Disclosure expense will be met by employer and
hours are flexible across the week days for £8.50 per hour.
FYI:
In the UK: DBS = The Disclosure and Barring Service (DBS) helps
employers make safer recruitment decisions and prevent unsuitable people from working
with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB)
and Independent Safeguarding Authority (ISA).
advertisement (n) reklama include (v)
zahrnout,
obsahovat
agreed (adj)
sjednaný,
dohodnutý
knowledge (n) vědomost, znalost
annual (adj)
každoroční,
výroční
PA personal assistant
20 FYI:
applicant (n)
zájemce, žadatel,
uchazeč
participate (v)
podílet se, zapojit
se
apply (v) žádat, ucházet se prevent (v)
bránit,
předcházet,
zamezit
approach (n;v)
přístup;
přistupovat
provide (v) poskytovat
aspect (n)
hledisko, stav,
zřetel
recruitment (n)
nábor, najímání,
doplňování
barring (prep)
mimo, kromě,
vyjma
reliable (adj)
odpovědný,
spolehlivý
base (n;v)
základna, to
základní; založit
remain (v)
zůstat, setrvat,
vytrvat
below (adv) dole, níže require (v)
požadovat,
vyžadovat
cover (n;v)
přikrývka; pokrýt,
uhradit
safeguarding (adj) ochranný, chránící
decision (n) rozhodnutí sensory (adj) smyslový
desirable (adj)
žádoucí, vhodný,
kýžený
shift (n) směna (v práci)
disclosure (n) odkrytí, odhalení successful (adj) úspěšný, vydařený
enhance (v)
zvýšit kvalitu,
vylepšit
task (n) úkol, úloha
essential (adj)
základní, zásadní,
hlavní
unsuitable (adj) nevhodný
expense (n)
výloha, výdaj,
útrata
unwell (adj) nemocný, churavý
hold (v) držet, mít, právo vulnerable (adj)
zranitelný,
bezbranný
challenging (adj)
náročný,
podnětný,
vyzývající
willingness (n)
snaha, ochota,
dobrovolností
UNIT 2: PERSONAL ASSISTANCE SERVICES 21
2.5 Reading (may be combined with pair or group work)
Hiring a personal assistant - The steps you should follow when getting a new PA
1. Read the following steps.
2. Order the steps as you should proceed when looking for a new PA.
3. Match them with further explanations of the particular steps.
• Training
• Checking
• Recruitment
• Hiring
• Supervising
• Interviewing
• Terminating
• Self-assessment
I. Contacting applicants’ references helps you narrow down the choices. Many employers
don’t take this step seriously enough, but it is critical.
II. You are the boss. Talk to other employers of personal
assistants about developing these skills. Good supervision
can make the difference between a successful relationship
and one that is problematic. Make gentle corrections where
needed.
III. Determine how much assistance you need and what kind.
For example, do you just need support getting up in the morning,
or assistance throughout the day? Someone to drive? Someone to provide support
at work? Can assistive technology fulfil any of these needs?
IV. Teach your assistants what you want them to know about you and how you like things
done.
V. Telephone interviews are the first step in screening candidates. In-person interviews
are important in making hiring decisions.
VI. You may choose to put up flyers; place ads in the newspaper; post the position on jobsearch
websites; purchase a subscription on a particular web page, which has a searchable
database of resumes; or use several methods at once.
VII. Choosing the right assistant is a skill that develops over time.
Don’t be alarmed if you hear an occasional horror story. There are
many dependable, competent, and caring people out there. Your job
is not to settle for anything less.
VIII. Nobody wants to fire an employee, but if you have a personal
assistant whose performance is poor and repeated warnings have not
caused improvement, you may have no choice.
http://www.ct.gov/brs/cwp/view.asp?a=3955&q=465118
22 2.5 READING (MAY BE COMBINED WITH PAIR OR GROUP WORK)
ad (n)
reklama
(advertisment)
occasional (adj) občasný
assessment (v)
hodnocení,
stanovení
particular (adj)
určitý, jednotlivý,
zvláštní
dependable (adj)
spolehlivý,
důvěryhodný
proceed (v)
postoupit, ubírat
se, vzejít
determine (v)
určit, vymezit,
vypočíst
purchase (n;v)
nákup;
(na)koupit, pořídit
employer (n) zaměstnavatel recruitment (n)
nábor, najímání,
doplňování
fire (v;n)
vyhodit (někoho);
oheň
resume (n) souhrn, závěr
flyer (n) leták (US) screening (n) třídění, prosévání
following (adj) následující, další searchable (adj) vyhledatelný
further (adj)
dál(e), další,
pozdější
seriously (adv)
vážně, opravdově,
skutečně
gentle (adj)
jemný, mírný,
laskavý
settle (v) usadit se, urovnat
hire (n;v)
nájemné;
najmout, zjednat
subscription (n)
členský příspěvek,
předplatné
check (n;v)
kontrola;
kontrolovat,
ověřit
terminate (v) ukončit, zakončit
improvement (n) zlepšení
throughout (prep;
adv)
během, skrz, po
celou dobu
narrow (v;adj) zúžit; úzký, omezit warning (n) varování, výstraha
2.6 Reading and writing
Find the excerpts (in bold) of the text in the article above and write it down in English again
next to the Czech translation. Fill in the correct Czech word.
UNIT 2: PERSONAL ASSISTANCE SERVICES 23
A) učiňte mírné . . . . . . . . . . . . . . . . . tam, kde je třeba
B) když činíte . . . . . . . . . . . . . . . . . rozhodnutí
C) jak máte rád(a), když . . . . . . . . . . . . . . . . . dělají
D) opakovaná varování . . . . . . . . . . . . . . . . . zlepšení
E) vám pomůže zúžit . . . . . . . . . . . . . . . . .
F) zakupte si členský příspěvek (předplatné) na . . . . . . . . . . . . . . . . . webové stránce
G) spolehliví, kompetentní a . . . . . . . . . . . . . . . . . lidé
H) někoho, kdo . . . . . . . . . . . . . . . . . podporu
I) neberou tento . . . . . . . . . . . . . . . . . dostatečně vážně
J) vyvěste . . . . . . . . . . . . . . . . . ; . . . . . . . . . . . . . . . . . reklamy
K) zveřejněte stav na . . . . . . . . . . . . . . . . . webových stránkách
L) asistent, jehož . . . . . . . . . . . . . . . . . jsou slabé
M) stanovte si, . . . . . . . . . . . . . . . . . asistence budete potřebovat
N) nikdo nechce vyhodit . . . . . . . . . . . . . . . . .
O) . . . . . . . . . . . . . . . . . při třídění kandidátů
P) nelekejte se, když uslyšíte . . . . . . . . . . . . . . . . . historku jak z hororu
Q) mohou pomocné technologie . . . . . . . . . . . . . . . . . některé z těchto potřeb
R) rozvinutí těchto . . . . . . . . . . . . . . . . .
2.7 Speaking – Role play
Become a PA at a job interview with a future employer. Ask and answer these interesting
interview questions. Feel free to create your own questions.
1. If you were out with me and someone persisted in ignoring me and spoke only to you,
how would you react?
2. How would you react if you have done something and I want it done again in another
way?
3. What if I ask you to do something, and you think there is another way to do it that you
would prefer – what would you do?
4. What qualities and experience do you have that you think would make you a good
personal assistant?
5. What are your hobbies/interests?
6. Do you have a car? Would you be prepared to use it for work?
24 2.7 SPEAKING – ROLE PLAY
7. Any questions you’d like to ask me?
8. Why did you leave your last job?
(http://www.scotland.gov.uk/Resource/0044/00447315.pdf)
2.8 Speaking - Pair work
Take a look at the table below. Student A covers the column B and vice versa. Make comparative
sentences and if possible use the table and the words given below the table.
Tasks performed as part of the PA role
Task A: Percentage
of employers
who
requested
this task
B: Percentage
of PAs who
reported
undertaking
this task
Personal care, washing and bathing 72 69
Getting dressed 69 70
Leisure activities 68 71
Cooking and preparing food 64 73
Assisting with meeting people and socialising 63 57
Cleaning and housework 63 71
Driving/getting around/visiting friends 62 64
Shopping 61 66
Getting into and out of bed and chairs 57* 64*
Getting to and using the toilet 52* 64*
Assisting with medical visits 49 52
Taking or injecting medicine, and other medical
tasks
48 53
Eating and drinking 45 48
Providing massage/exercises to improve mobility
and comfort
40* 53*
Assisting with going on holiday 29 18
Checking and looking after equipment, e.g.
a catheter
28* 46*
UNIT 2: PERSONAL ASSISTANCE SERVICES 25
Banking/paying bills/collecting pension or
benefits
26 31
Assisting with work or education 24 24
Planning finances (savings, pensions and wills) 15 16
Caring for pets/walking dog 14* 31*
Childcare 8 7
Other 4 2
(https://www.gov.uk/government/uploads/system/uploads/attachment data/file/215508/dh 128734.pdf)
– 100% always, constantly, continuously,
habitually
– 90% usually, normally, mostly, regularly
– 75% frequently, generally, repeatedly
– 60% often
– 50% sometimes
– 40% occasionally, sporadically
– 20% rarely, seldom, infrequently
– 0% never
– more / less (a bit / a little bit / a wee bit)
– plenty, a great deal of, loads, many,
a lot of, lots of, a little, a few, little, few
– slightly / considerably
– tiny – small – average – large /
considerable – gigantic – enormous /
huge / vast
– quite, pretty, rather, fairly
eg. A: Employers often request washing and bathing. The usual figure is 72 %.
B: Well, that might be required, but in reality this service is required a little less
(69 %).
eg. A: Sixty nine percent of employers want their employees to help them with
getting dressed.
B: True, it is even more frequent than 69 %, actually it is 70 %.
eg. A: Did you know that 68 % of employers ask for assistance while enjoying
leisure activities?
B: That does not surprise me as the percentage of assistants who reported
undertaking this task is slightly higher. It makes 71 %.
2.9 Writing
Write down sentences with superlatives using the information from the table above. In general,
-est is used with shorter words and most … for longer words.
26 2.9 WRITING
eg. I think that getting the employer to the toilet is the hardest of
all the services.
eg. The most enjoyable service a personal assistant may offer is
probably assisting when going on holiday.
You may like using words such as: hard, easy, high, low, friendly,
reliable, enjoyable, responsible, …
2.10 Reading and writing
Fill in the most suitable word. The choice is given below the text.
Background – personalisation and risk management
Personalisation of social care (1) . . . . . . . . . . . . . . . . . that we move away from a standardised
menu of services carried out by regulated (2) . . . . . . . . . . . . . . . . . to a scenario where
individuals enter arrangements with others to have their social care needs met. An (3)
. . . . . . . . . . . . . . . . . part of this change is a shift in who manages the risk. Personalisation
brings with it the necessity for individuals to (4) . . . . . . . . . . . . . . . . . risks. Such risks can
include making choices about whom to (5) . . . . . . . . . . . . . . . . ., what information to request,
how to check the validity of information and what services to purchase. There
is a (6) . . . . . . . . . . . . . . . . . need to balance (7) . . . . . . . . . . . . . . . . . and protection, selfdetermination,
independent living, and safeguarding. How risk is recognised, negotiated,
managed and enabled is a (8) . . . . . . . . . . . . . . . . . part of changing practice, particularly regarding
the self-directed support and personal (9) . . . . . . . . . . . . . . . . . process. Moving to
risk enablement empowers the individual, making it (10) . . . . . . . . . . . . . . . . . for them to
have choice and control of their lives while staying safe.
1. a. intends b. means c. thinks d. seems
2. a. suppliers b. supporters c. providers d. services
3. a. important b. unimportant c. crucial d. central
4. a. perform b. succeed c. do d. manage
5. a. employ b. ask c. fire d. consult
6. a. clean b. clear c. indefinite d. really
7. a. helping b. empowerment c. safe d. curiosity
8. a. key b. important c. good d. real
UNIT 2: PERSONAL ASSISTANCE SERVICES 27
9. a. calculation b. decision c. choice d. budget
10. a. easy b. safe c. possible d. accessible
VIDEO
2.11 Writing
The video is (at the beginning) mainly an introduction to who a personal assistant is and what
they do. It is also a discussion between a PA and an employer. Write down words or situations
you think you are going to hear and then discuss your words and notions with your neighbour.
2.12 Listening
Watch the video till 2:38 and put down the most important arguments you hear. Compare
them with your neighbours.
2.13 Writing
Watch the video (till 2:38) again and fill in the missing bits of the text. Do not worry about
the spelling at first, put down what you hear and correct it later. There are many words left
out so before listening for the second time you might like to work out a strategy with your
neighbour to catch all the words.
So what d’you say your role involves, because I guess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
get the wrong idea about what personal assistant actually does.
Yeah, well, I think that the most . . . . . . . . . . . . . . . . . thing is that I am not seen as
a . . . . . . . . . . . . . . . . .. I think I am an enabler. So someone working with guidance from
their . . . . . . . . . . . . . . . . . to help them do what’s needed.
OK
I think PA sounds a bit more professional.
. . . . . . . . . . . . . . . . ., like any other profession, not everybody’s cut out to do it.
28 VIDEO
Yeah, but when you say PA, people think assistant to the boss, people in business suits
and that sort of thing. But there’s such a . . . . . . . . . . . . . . . . . side to what we do. There’s
a real balance between . . . . . . . . . . . . . . . . . and . . . . . . . . . . . . . . . . . care.
PA in a broad sense is to … not only be a . . . . . . . . . . . . . . . . . in many ways, but also do
those jobs that sometimes people need assistance with . . . . . . . . . . . . . . . . . a disability, etc.
Having a personal assistant … it really helps because they connect as a . . . . . . . . . . . . .
plus you know it is a company … to have somebody to back and bowl, just everyday tasks
for.
The role of a PA is to … I think … for more . . . . . . . . . . . . . . . . . ’cos the people that I work
for just may need a little bit of help with certain . . . . . . . . . . . . . . . . . .
Oh, It could be . . . . . . . . . . . . . . . . . from you know housework hoovering, helping them to
keep their house straight, helping them with . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ., helping
them to get out … up and about, in some cases it might be personal care or making
meals for them. Just sometimes it’s just a companion . . . . . . . . . . . . . . . . . … you know you
might just be … having a chat and cup of coffee … and somebody that’s . . . . . . . . . . . . . . . . .
for example.
You’re not just helping somebody out, you’re not just doing things for me. You’re enabling
me to . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .! To be seen for who I am and what I am by
helping me out with the stuff that I just can’t do by . . . . . . . . . . . . . . . . ..
So I am lucky in a way that is specific to your practical . . . . . . . . . . . . . . . . . but also in
keeping with who you are … even how you’re . . . . . . . . . . . . . . . . . on the day. It’s all about
me helping you live as . . . . . . . . . . . . . . . . . as possible on your terms.
Too many people think disable means . . . . . . . . . . . . . . . . ., but it does not. And we are all
really . . . . . . . . . . . . . . . . .!
That’s why I work differently with . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . employers, because
everyone’s got different needs and . . . . . . . . . . . . . . . . . ways of working.
You adopt the way you work to . . . . . . . . . . . . . . . . . them.
UNIT 2: PERSONAL ASSISTANCE SERVICES 29
Right, but of course it is up to the employer – you – to make your own life
. . . . . . . . . . . . . . . . .. I just help out with that.
So that’s . . . . . . . . . . . . . . . . . you’re a personal assistant and not a carer!
Exactly. It’s a professional arrangement. You pay me to . . . . . . . . . . . . . . . . . service.
Probably the most important service I’ll ever . . . . . . . . . . . . . . . . . for, to be fair … enabling
me to stay independent and . . . . . . . . . . . . . . . . . me!
actually (adv) vlastně, opravdu exactly (adv) přesně (tak)
adopt (v) osvojit, přisvojit si guidance (n)
navádění,
směrnice
arrangement (n) dohoda, aranžmá hoovering (n) vysávání
bowl (n;v) koule; koulet involve (v)
obsahovat,
zahrnovat
broad (adj) široký prompt (n;v)
náznak, pobídka;
inspirovat
carer (n) pečovatel(ka) straight (adv;adj)
rovně, přímo;
rovný
companion (n) společník, druh stuff (n) věc
deliver (v)
doručit,
poskytovat
suit (n;v)
oblek; slušet,
vyhovovat
enable (v) umožnit, zmocnit terms (n)
podmínky,
termíny
enabler (n)
ten, kdo
uschopňuje (koho)
2.14 Listening
Suggested listening
– Monty Python - Always Look On the Bright Side of Life
– Norah Jones – Sunrise
– The Verve – Bitter Sweet Symphony
– U2 – Beautiful Day
30 2.14 LISTENING
UNIT 3:
Sheltered Housing
3.1 Lead-in
Match the photographs:
In which house would you like to live in case you are old or you have some kind of impairment?
What are advantages or disadvantages of these three places of living? Discuss with your
partner or in a group.
UNIT 3: SHELTERED HOUSING 31
3.2 Reading:
Sheltered housing is one of the main housing options for vulnerable people who can be
divided into the following groups:
– former rough sleepers
– people with mental health problems
– people with a physical or sensory disability
– people with learning disabilities
– people with mental disabilities
– seniors
– street children
– care leavers
– victims of domestic violence, trauma or sexual abuse
– young mothers or families
There are many different types of sheltered housing schemes. Some will have a scheme
manager (a warden) who lives onsite or offsite, and all should provide 24-hour emergency
help through an alarm system. Sheltered housing can offer a range of services to help
people live independently as much as possible.
Sheltered housing schemes are often run by local councils. There is sometimes a waiting
list for sheltered housing.
Each scheme usually has between 20 and 40 self-contained flats or bungalows, but there
will often be communal areas, such as the lounge, laundry room and garden. Many
schemes run social events for residents.
People can rent or buy sheltered housing.
Some schemes are designed specifically for disabled people and may have specialised
facilities and specially trained staff to provide support. If people need more support,
extra-care sheltered housing may be available. This allows more independence than
living in a care home, as residents would still live in a self-contained flat but would have
their meals provided and may also receive personal care.
The system of sheltered housing is closely related to de-institutionalization which is
a process when people are released from institutional care (e.g. big care homes or psychiatric
hospital) to care in separate houses or flats.
http://www.ageuk.org.uk/home-and-care/housing-choices/sheltered-housing/
32 3.2 READING:
council (n), local council /"l@Uk(@)l "kaUns(@)l/ místní úřad
disability (n), learning
disability
/"lE:(r)nIN dIs@"bIl@ti/
poruchy učení, týká se
i lidí s mentálním
postižením
divide (v) into, between,
from
/dI"vaId/ rozdělit
housing (n), sheltered
housing
/"Selt@(r)d "haUzIN/ chráněné bydlení
list (n), waiting list /"weItIN lIst/ čekací listina
offer (v) someone
something or something to
someone
/"6f@(r)/ nabídnout
option (n) /"6pS(@)n/ volba, alternativa
provide (v) /pr@"vaId/
provádět, poskytovat,
zajišťovat
range (n) /reIndZ/ škála, řada
sensory (adj) /"sens@ri/ smyslový
sleeper (n), rough sleeper /r2f "sli:p@(r)/
člověk spící pod širým
nebem
vulnerable (adj) /"v2ln(@)r@b(@)l/ zranitelný, bezbranný
warden (n) /"wO:(r)d(@)n/
zodpovědná osoba,
správce, dozorce
3.3 Use of English
Try to think of definitions of these words in the Vocabulary. Use relative clauses. Mind
the part of speech (word class) of words explained.
UNIT 3: SHELTERED HOUSING 33
3.4 Use of English
Fill in the crossword:
Across
1. an organization that provides local government in a city, county, area etc.
5. to give someone something that they want or need
6. a group of houses or flats for people who cannot live in a completely independent
way
7. a list of people waiting for something that may become available, for example a service
or a place in a school
8. relating to the senses of sight, hearing, smell, taste, and touch
9. able to be easily physically, or mentally hurt, influenced, or attacked
10. someone who sleeps or lives outside because they have no home
11. something that you can choose in a particular situation
34 3.4 USE OF ENGLISH
Down
2. a condition that prevents someone from learning basic skills or information at the
same rate as other people
3. someone whose job is to be responsible for a particular place or thing, and who
checks that rules are obeyed
4. to let someone know that you will give them something if they want it
3.5 Use of English
Finish the sentences:
If I were a single parent and lost my job, I would . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If I left a children’s home when I was 18, I would . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If my partner destroyed all my belongings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If I were 85 and my children lived in another country . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
If my son had Down’s syndrome and was 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3.6 Reading:
Read the interview and after that answer the two multiple-choice questions:
1 The purpose of the text is to
A describe life in homeless shelter housing
B help find the purpose of life for social workers
C show how to share a social worker’s job with their own children
D inform the reader about the critical situation of children in shelters
2 Rachel Collins works now as
A a field social worker and a volunteer at a soup kitchen
B a pastoral worker in a local church
C a Project Coordinator at the National Centre on Family Homelessness
D a Project Coordinator and a part-time social worker at a local shelter
UNIT 3: SHELTERED HOUSING 35
MOMMY, WHY DON’T THESE KIDS HAVE HOMES? TALKING TO YOUR KIDS ABOUT YOUR
JOB
Katherine Potter caught up with Rachel Collins of the National Centre on Family Home-
lessness.
KP: How you would describe your work?
RC: I have worked for many years in women’s shelters, trying to help women and families
get back on their feet. These women have experienced domestic violence, sexual
abuse, mental illness, trauma, and substance abuse. I try to support women to become
successful parents, to educate them and help them overcome barriers.
I feel that this is my purpose in life, it’s my passion. I just hope to make even a small
difference. I work now as a Project Coordinator at the National Centre on Family Homelessness,
and still work part-time at a local shelter.
KP: And you’re a mom yourself. How has your work affected your son?
RC: Well, my son Moira is 16 years old now. When he was younger, sometimes he would
get upset if I was on call and had to leave him at night to deal with a problem at the
shelter. But he knew that I could always come home if he really needed me.
KP: That sounds tough. How would you explain your job to him?
RC: I would try to tell him that this is my purpose in life, to help these women. I would
also tell him that he was very fortunate to have a place to sleep at night, and that there
were lots of kids who had to sleep at shelters. I would ask him to think about how he
would feel if he were in their shoes.
KP: How did you explain homelessness to him?
RC: I brought him with me to the shelter when he was about six years old, so he was
exposed to the realities of homelessness at an early age. It was important for him to
understand that these kids are not any different than he is. He made some friends at the
shelter when he was very young, and he still keeps in contact with them today.
Moira would always ask why some kids didn’t get to have homes. I explained to him
that it was not because of anything bad that they or their parents had done. I would
talk with him about how when people live in poverty, there are so many factors that can
lead them to becoming homeless. I wanted him to know the truth when he heard others
talking about people experiencing homelessness in stereotypical ways.
KP: How do you think this kind of exposure affected him growing up?
RC: In a positive way. When he tells kids at school what I do for work, some of them will
share that they have spent time in a homeless shelter. That’s a hard thing for a kid to talk
about. He knows that it’s important to help others. He volunteers through our church at
elderly homes and soup kitchens.
36 MOMMY, WHY DON’T THESE KIDS HAVE HOMES? TALKING TO YOUR KIDS ABOUT YOUR JOB
KP: What do you recommend to other homeless service providers who are parents?
RC: I encourage people to teach their kids about the realities of homelessness and poverty.
Kids may see the world as unfair, but if they understand what’s going on, they might be
inspired to do something about it.
http://homeless.samhsa.gov/Resource/Mommy-Why-Don%E2%80%99t-These-Kids-Have-Homes-33045.aspx
abuse (n), sexual abuse /sekSu@l @bju:s/ sexuální zneužívání
abuse (n), substance abuse /s2bst@ns @bju:s/
zneužívání návykových
látek
become,became,become (v) /bIk2m, bIkeIm/ stát se
deal,dealt,dealt (v) /di:l, delt/
prodávat a kupovat ilegálně
drogy
deal,dealt,dealt (v) with /di:l, delt/ zabývat se čím
encourage (v) someone to do
something
/Ink2rIdZ/
povzbudit, podporovat
někoho, aby něco dělal
explain sth to sb /IkspleIn/ vysvětlit něco někomu
expose (v) /Iksp@Uz/ vystavit
grow, grew, grown up (v) /r@U 2p/ vyrůst, dospět
home (n), elderly home /eld@(r)li h@Um/ domov pro seniory
passion (n) /pæS(@)n/ vášeň
poverty (n) /p6v@(r)ti/ chudoba
purpose (n) /pE:(r)p@s/ účel, smysl, cíl
share (v) sth with sb /Se@(r)/
sdílet se, rozdělit se o něco
s někým
upset (adj), get upset /get 2pset/ rozčílit se, naštvat se
violence (n), domestic
violence
/d@mestIk vaI@l@ns/ domácí násilí
UNIT 3: SHELTERED HOUSING 37
3.7 Use of English
Connect the phrases, phrasal verbs and collocations from the text above, explain them in
English and find the equivalent in Czech:
a get back 1 violence
b domestic 2 home
c deal 3 upset
d to be 4 up
e elderly 5 in their shoes
f soup 6 with problems
g grow 7 on their feet
h get 8 kitchen
Complete the sentences with the given phrases:
1 The local council provides more refuges for women escaping . . . . . . . . . . . . . . . . .
2 He even ate at the . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . to save money and time.
3 I am sorry for them. They have lost their home. I wouldn’t like . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . .
4 For the last year Archie, under doctor’s orders has been unable to work, but hopes
. . . . . . . . . . . . . . . . . within a few following operations.
5 I . . . . . . . . . . . . . . . . . when he said to me ‘Don’t . . . . . . . . . . . . . . . . .’.
6 I’ll never be . . . . . . . . . . . . . . . . . if I keep forgetting things.
7 This booklet gives you guidance on how . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . in the
workplace.
8 The 85-and-older population is expected to more than triple between 2008 and 2050
in the United States alone. This statistic proves the growing need for . . . . . . . . . . . . . . . . .
3.8 Speaking
Topic for discussion:
What stereotypical ways are people experiencing homelessness?
How can a parent’s job positively influence children? And negatively? Find some examples
from your life.
38 3.8 SPEAKING
Look at the picture. Who is, in your opinion, a member of a staff and who is a client of
a centre for homeless people? Why?
3.9 Use of English
Find sentences in the text 3.6 where the word WOULD is used to express past tense.
3.10 Listening
Watch the video about a homeless man, Lonnie, and answer the questions:
1. Why did Lonnie move from Georgia to Florida?
2. What could the word panhandle mean?
3. How would you translate to be temporarily unemployed?
4. What is another possibility for the collocation to sleep rough?
5. Where does Lonnie sleep?
6. Why not in the park?
7. Who is the biggest threat for him?
8. How does he get food?
9. Why did he become homeless?
10. Translate: Nevycházíme spolu.
https://www.youtube.com/watch?v=f4NFfpkgUdg
UNIT 3: SHELTERED HOUSING 39
3.11 Advanced Reading:
Sheltered Housing for Homeless people.
Current research indicates that service provision should be focused on the eventual resettlement
of homeless people. Care and support options are viewed as a continuum
responding to people’s different needs but are critically dependent on the availability of
a variety of accommodation models as described below in the Figure. Ultimately, access
to permanent housing is the most important of these provisions, as people will not
progress through the various systems without it. The key difficulty in tackling homelessness
is the scarcity of more appropriate accommodation which includes:
– Sheltered Housing for the Elderly, for Persons with Mental Health problems, for Persons
with Disabilities
– Foyer Accommodation for young persons leaving care or at risk of becoming homeless
– Transitional housing / Half Way Houses / ‘Move On’ Accommodation for people coming
from After Treatment Programmes, High Support Hostels, Emergency Accommodation
– High Support Hostel for persons with acute addiction problems
– Emergency Accommodation / Hostels where they are not available
(Transitional housing programs provide temporary residence—up to 24 months—for people
experiencing homelessness. Housing is combined with wrap-around services to assist
the individual with developing stability in their lives.)
Research indicates that Homeless men and women do not have different illnesses than
the general population but their living conditions, their poverty and the complex nature
of their lives affect their ability to cope with health problems and with any other problems
as well.
40 3.11 ADVANCED READING:
3.12 Speaking:
Discuss in groups of three or four: Do you know of any sheltered housing in your neighbourhood?
Have you ever visited any sheltered housing? What is your experience?
3.13 Writing:
Write an essay about pros and cons of institutional care.
3.14 Follow up:
1. In groups of three or four create a poster where you will compare the differences of your
lives and lives of homeless people in sheltered housing. Be as creative as you want to
be. Then put your poster on a wall and read your classmates’ posters. When finished,
ask questions about the posters of other groups.
2. Think of the picture. Do you agree with the statement? Give some reasons.
UNIT 3: SHELTERED HOUSING 41
UNIT 4:
Respite Care
Day Care Centres
4.1 Lead-in
Seeing a person in a condition like those in the picture, what do you think they need? How
would you help them?
Have you ever been totally exhausted? What did you do to relax? Is exhaustion dangerous?
What can it cause? How to prevent it?
4.2 Listening
Listen to the song called “Take a break” and take a break. Why should they take a break?
42
4.3 Reading
Read the text below and answer these questions:
A. Who is replacement care for?
B. Who has to have a community care assessment?
C. Why should both the person who is cared for and the carer should be assessed?
D. Who decides what help the carer needs?
E. What is government funding?
F. What helps to tailor a carer’s break to her/his needs?
G. What is a care plan and what can be part of it?
4.4 Use of English
Complete the text with correct prepositions: as 3×, of 2×, off, for 4×, on, into, as, without, from,
to, with
Getting a break from caring
There are many different ways for carers to get a break from caring, whether it’s
. . . . . . . . . . . . . . . . . a week, one morning a week or just occasionally. And there are even
more ways of spending your time once you’ve got time . . . . . . . . . . . . . . . . . from being
a carer.
Replacement care
Replacement care is designed to replace the care that you, as a carer, would normally be
giving the person you care . . . . . . . . . . . . . . . . ..
If the person you care for has a community care assessment, you may be offered replacement
care . . . . . . . . . . . . . . . . . a result.
A community care assessment only takes . . . . . . . . . . . . . . . . . account the care needs
. . . . . . . . . . . . . . . . . the person you care for, so it may not give you the break that you
need . . . . . . . . . . . . . . . . . a carer. It’s best, therefore, to make sure that both of you are
assessed.
The local authority will consider what help you need and decide which community care
services it will provide to help. Local authorities charge . . . . . . . . . . . . . . . . . some community
care services.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 43
The person you care for may also want to go . . . . . . . . . . . . . . . . . holiday . . . . . . . . . . . . .
you.
Breaks for carers
Breaks for carers differ . . . . . . . . . . . . . . . . . the replacement care available to the person
you care for. The government funding for breaks is designed to offer you more than
simply time off caring. It offers you the chance to do something for yourself that you
want to do.
The breaks are designed to be tailored . . . . . . . . . . . . . . . . . your needs as the result of
a carer’s assessment, which should consider all your choices and needs, including your
health, work, leisure, learning and other commitments.
After your carer’s assessment, you may agree . . . . . . . . . . . . . . . . . your local authority that
you need a break . . . . . . . . . . . . . . . . . part of your care plan. If the local authority has
agreed to fund the breaks in your care plan, you should have a choice . . . . . . . . . . . . . . . . .
a range of ways that you can get your break.
4.5 Reading
Read the definitions and match them with the correct names of respite care.
Types of respite care: day care, home care service, residential or nursing services
. . . . . . . . . . . . . . . . . these can either be day services that give you the chance to do an
activity inside or outside the home, or night services that can help you get a proper
night’s sleep. You may prefer helpers to come to the home of the person you’re caring
for. This will depend on how long you will be away and the needs of the person you care
for. Different types of help can be organised, including sitting with the person you care
for and keeping them company, preparing meals, and helping them to get up, washed
and dressed. The care workers who come to your home can also provide social activities,
such as taking the person you care for to the cinema, pub or shopping.
. . . . . . . . . . . . . . . . . this is where the person you’re looking after goes for a short stay in
a home. If you can manage it, visit the care or nursing home beforehand so you can see
what it’s like. That way you can make sure that you’re happy with it and reassure yourself
that the person you look after will be properly cared for.
. . . . . . . . . . . . . . . . . this is where the person you’re looking after goes to a day centre or
takes part in activities away from home.
44 4.5 READING
4.6 Reading
Read the texts again and write down phrasal verbs or verbs with prepositions.
4.7 Use of English
Complete the sentences with correct phrasal verbs or verbs with suitable prepositions from
the exercises 4.4 and 4.5.
1. Most clubs . . . . . . . . . . . . . . . . . the use of tennis courts.
2. The inspectors make sure that the elderly residents are well . . . . . . . . . . . . . . . . . .
3. English . . . . . . . . . . . . . . . . . Spanish in that it is not pronounced as it is written.
4. It’s hard work . . . . . . . . . . . . . . . . . three children all day.
5. Compensation awards . . . . . . . . . . . . . . . . . the pain and suffering caused to the victim.
6. I don’t . . . . . . . . . . . . . . . . . corporal punishment in schools.
7. The young birds . . . . . . . . . . . . . . . . . their parents for food for several weeks.
8. Are you . . . . . . . . . . . . . . . . . this arrangement?
9. How far do people . . . . . . . . . . . . . . . . . the affairs of their communities?
10. He never . . . . . . . . . . . . . . . . . before nine.
4.8 Reading
Carer’s problems
a) Think of someone who cares for a family member who has a disability or who suffers from
dementia. What problems does the carer face? There are some hints in the picture.
b) Read the questionnaire and define the problems of the carers and check your suggestions.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 45
Questionnaire:
1. 1. Do you feel you have enough information about being a carer and know where to
go if you need it?
– Yes, I have the information I need.
– I have enough information but I am not always sure where to get more.
– No
2. Do you feel physically capable of caring?
– Yes
– Most of the time
– No
3. Does caring cause you sleepless nights, feelings of loneliness or being over-
whelmed?
– Yes
– Sometimes
– No
4. Would any of the following make caring easier? (You can pick more than one.)
– Financial help or benefits
– Equipment and adaptations to your home
– Mobility aids
– Someone to help or to talk to
– Better communication with professionals
– Contact with others in a similar situation
5. Do you get breaks from your caring role?
– Yes, I regularly get time off.
– Yes, but not on a regular basis.
– No
6. Do you find it hard to keep up with other areas of your life? If so, which areas: (you
can pick more than one)
– Studying or going to school
– Working
– Keeping healthy
– Time to myself
– Keeping up with friends and family
– No
4.9 Listening
a) Listen to Julie who is a full-time carer. She explains how she copes and where she found
help. What is the possible help for carers?
b) Listen again and complete the table with the details from Julie’s life.
46 4.9 LISTENING
Julie’s family situation
original job
feelings after giving up job
who did she contact
1st step of help
2nd step of help
3rd step of help
what’s the new project about
what’s her advice to carers
My name’s Julie Hill and I have a mother with Parkinson’s disease, she developed it about
14 years ago, and I have a husband with Parkinson’s disease, he developed it eight years
ago. I’ve been their main carer until three and a half years ago, when Mum went into
a nursing home. I was a teacher originally, but I was trying to work, bring up two boys,
my husband wasn’t very well at the time. Eventually I had to give up my job to look after
Mum because I was finding it too stressful working and running up and down to Mum’s
three times a day and looking after my husband, so eventually I decided to become a fulltime
carer.
I felt very isolated at first because with being a teacher and having lots of colleagues
round me… I’d been meeting parents every day, I’d got a class full of children, I was
shopping in town after work, things like that. I’d had a very busy social life as well.
And then when I gave up work I found myself very isolated and didn’t know who to turn
to, really. I started feeling very run down and desperate for adult conversation as well
as with my mum. I didn’t know what I was going to meet every day when I went to
see Mum. Sometimes she’d fall and sometimes she was nauseous. Parkinson’s is such
an unpredictable illness. Besides which I’d got my husband not well, so I was really in
a dilemma and felt very lonely, really.
I contacted the social services initially and they actually got Mum into respite two days
a week so that I could have a break because when you’re a carer you don’t get your
weekends off, it’s a seven-day-a-week job. So when Mum went into respite it gave me
time to go down to the gym, meet up with ex-colleagues for lunch and just have a morning
to myself. The other thing I did was join a support group, which was the Parkinson’s
Disease Society at Macclesfield, which was just in its embryonic stage then. I spoke to
Geoff Ireland and asked him what support was out there. He said, “Come along to the
support group once a month and we can talk about what issues you’ve got.” And from
there Peter Wheelton, who was our welfare officer, came and gave us a visit at home
UNIT 4: RESPITE CARE. DAY CARE CENTRES 47
and suggested a few things to me, referrals, such as getting Mum to speech therapy and
helping with lifting, the relaxing chairs, the recliner chairs, things to help my back so
I could look after my health better. And also I didn’t feel quite so isolated when I went
to the support group.
A few years after I’d been on the support group we actually set up a new project called the
ALEX Project, which is for Parkinson’s sufferers and their carers so we could get a massage,
we could go swimming while taking the person you care for along with you. So that
way all the family could still be together but I could actually get a break and have some
massage and swimming, go in the gym, things I couldn’t really do before. There is a carers
register, I believe, at every doctor’s now. I think every carer should perhaps try and get on
the register and let it be known that they are a carer because otherwise you do become
isolated like I did. My health suffered because of it and there’s really no need these days.
I think there’s enough support out there if you just look for it. Join a support group, get
more advice from outside influences. This is the role I’ve been given and I feel that that’s
the one I ought to be fulfilling, really. And I have learnt a lot as a carer. I still wouldn’t
swap it.
adaptation (n) úprava keep company (n)
dělat společnost
komu
aid, mobility (n)
pomůcka pro
pohyb a přesun
keep up with (v) držet krok
assess (v) ohodnotit leisure (n) volný čas
assessment (n)
ohodnocení,
posudek
loneliness (n) osamělost
authority, local (n) místní úřad look after (v)
starat se o,
opatrovat
beforehand (n) předem, dopředu manage (v)
zvládnout,
stihnout
benefit (n) příspěvek, dávka occasionally (av)
příležitostně, tu
a tam
capable (adj)
schopný,
způsobilý
offer (v)
nabídnout,
poskytnout
care for (v) pečovat o
overwhelmed
(adj)
uchvácený,
přemožený
care, day (n)
denní péče ve
stacionáři
properly (adv) náležitě, patřičně
48 4.9 LISTENING
care, home (n) domácí péče provide (v)
poskytnout,
zajistit
care, nursing (n)
ošetřovatelská
péče
range (n) škála, řada
care, residential
(n)
residenční péče,
péče v domovech,
ústavech
reassure (v) ujistit se
commitment (n)
závazek,
povinnost
replace (v)
nahradit,
vystřídat
consider (v) uvážit replacement (n) náhrada, výměna
depend on (v) záleží result (n)
výsledek,
následek
design (v)
navrhnout,
zamýšlet
sleepless (adj)
bezesný, bez
spánku
differ from (v) lišit se stay (n) pobyt
equipment (n) vybavení, zařízení tailor (v) udělat na míru
funding (n) financování
take into account
(v)
zohlednit, vzít
v úvahu
get a break from
(v)
dostat přestávku
od
take part in (v) zúčastnit se
government (n) vláda time off (n) volno
charge for (v) (na)účtovat si
4.10 Reading
You are going to read a text written by a carer who complains about the complicated process
she and her father had to go through in order to receive a proper care.
Read the text and choose the suitable verb form to complete the sentences. Think about the
usage of past simple, past perfect, present perfect, present simple, present continuous and
their passive forms. Justify your choice.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 49
1. A , was B , be C , have been D , were
2. A , were pleased B , pleased C , has been
pleased
D , are pleased
3. A , was offered B , is offered C , had been
offered
D , has been
offered
4. A , not able B , was not able
to
C , did not able to D , can able to
5. A , still argue B , had been still
arguing
C , are still
arguing
D , still argued
6. A , are talking to B , don’t talk to C , talk to D , have talked to
7. A , contacted B , have
contacted
C , was
contacting
D , was contacted
8. A , just reminded B , was just
reminded
C , have just
reminded
D , was just
reminding
9. A , have also
contacted
B , I also
contacted
C , I also contact D , am also
contacted
10. A , did recently
take
B , was recently
taken
C , will recently
take
D , I have
recently taken
11. A , will call B , is going to
call
C , are calling D , have been
calling
12. A , has now been B , is now C , was now D , be now
13. A , had been
considering
B , is considering C , is considered D , considers
14. A , miss B , misses C , were missing D , was missed
15. A , he paid B , did he pay C , has he paid D , he was paying
Here we go again…
My temper is getting frayed yet again. As of today we are in the same situation as we
1, . . . . . . . . . . . . . . . . . about a month ago. Last week we 2, . . . . . . . . . . . . . . . . . to hear that
Dad 3, . . . . . . . . . . . . . . . . . a room at a care home with mental health nursing, at Forest,
near Hastings. We are having to widen our search for suitable homes as there are none
available in Maidstone. Our first choice was a home at Marbledown, near Ashton. That
50 4.10 READING
home 4, . . . . . . . . . . . . . . . . . offers Dad a placement as the KCC and NHS could not agree
a funding package.
So, we were asked to look for another home – and guess what, yet again a room is
available but the KCC and NHS 5, . . . . . . . . . . . . . . . . . over who should pay! The whole
system is a farce – none of the many layers of Social Workers and NHS managers actually
6, . . . . . . . . . . . . . . . . . each other about Dad’s care. All they seem to do is send countless
emails to countless faceless people who then pass it on to somebody else…
I 7, . . . . . . . . . . . . . . . . . Richard Brown, the MP for Maidstone, on 10th May. He instigated
a review of Dad’s case at the NHS Primary Care Trust, and KCC Adult Social Services – but
8, . . . . . . . . . . . . . . . . . him today that it’s a resolution I’m after, not a review. I want action
not more and more words from people who can’t seem to actually do anything.
I 9, . . . . . . . . . . . . . . . . . the editorial team at the Kentish Express, who are quite interested
as they published a really nice story about Mum and Dad’s diamond wedding anniversary
last September. They would be amazed at the difference in the photo they took then,
to those I 10, . . . . . . . . . . . . . . . . . secretly . . . . . . . . . . . . . . . . . of Dad in hospital. They 11,
. . . . . . . . . . . . . . . . . me back on Friday to get an update. I do hope they cover the story as
I feel the people of Maidstone need to know what happens to Alzheimers patients when
trying to get financial help for nursing care. It’s a disgrace.
I had a meeting yesterday with the Manager in charge of the Winslow Ward at William
Harvey Hospital – where Dad 12, . . . . . . . . . . . . . . . . . for 15 weeks. They are doing all
they can to care for Dad to the best of their ability. I cannot believe our NHS Trust 13,
. . . . . . . . . . . . . . . . . the closure of the ward in the near future, the thought of Dad being
transferred to Margate fills me with dread. It’s so convenient getting Mum to our local
hospital 3 or 4 times a week to see Dad (she 14, . . . . . . . . . . . . . . . . . him so much) imagine
travelling right across Kent every time.
Today I feel powerless again. It’s a feeling I’m not used to. Most things in my life I can
make happen. This is totally draining. Why should I have to be fighting for care and
nursing for Dad – why on earth 15, . . . . . . . . . . . . . . . . . national insurance and income tax
for over 65 years? Surely he’s paid his dues and should be entitled to something back???
KCC – Kent County Council is responsible for public services such as education, transport, strategic
planning, emergency services, social services, public safety and waste disposal.
NHS – National Health Service
a) Write down the highlighted expressions from the text. Do you understand them? Try to
translate them.
b) Then look at them again and translate them within the context of the text.
c) Read the text again and match the exclamations to the suitable paragraph.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 51
A. All I need is some resolution!
B. Local hospital has provided good care!
C. Who should pay?
D. What’s the sense of paying national insurance?
E. Where to find a suitable care home?
F. Local press seems to be willing to help!
Answer these questions:
– Why does the lady feel so powerless?
– What has she done so far?
– Why do you think it is so complicated to find a placement for an elderly person?
– What is the situation in the Czech Republic?
anniversary (n) výročí in charge of,
být zodpovědný
za
be after (v) chtít, sledovat instigate (v)
iniciovat,
podněcovat
be used to (v) být zvyklý
insurance,
national (n)
státní sociální
pojištění
closure (n) uzavření
MP, member of
parliament (n)
poslanec
parlamentu
convenient (adj) praktický, vhodný nursing (n) ošetřovatelství
countless (adj) nesčetný
package, funding
(n)
finanční balíček
disgrace (n) ostuda, skandál placement (n) umístění
draining (adj) vysilující, únavný powerless (adj) bezmocný
dread (n) děs, strach, obava remind (v)
upozornit,
připomenout
due (n) povinné poplatky resolution (n)
usnesení,
(roz)řešení
entitle (v) mít nárok tax, income (n) daň z příjmu
faceless (adj)
anonymní,
bezejmenný
temper (n) vznětlivost
farce (n) fraška update (n)
aktuální
informace
frayed (adj) roztřepený ward (n) oddělení
52 4.10 READING
health, mental (n) duševní zdraví
wedding,
diamond (n)
diamantová
svatba
home, care (n)
pěče v domově,
ústavu
widen (v) rozšířit
4.11 Speaking
Respite care holidays and short breaks
a) Write a list of things and items one has to arrange before going for a holiday. (e.g. accommodation,
transport etc.)
b) Think of what everything a person with a mobility disability has to arrange before going
for holiday. What are common arrangements for anybody going on holiday? What extra
arrangements for people with a mobility disability? Discuss it in groups or pairs.
Read the short paragraph about Vitalise centre breaks. Think of questions applicants for the
stay in the Vitalise centre might have.
Vitalise centre breaks
We provide accessible respite care holidays and short breaks in a friendly and relaxed
holiday environment. Each break is full board and offers a wide range of activities and
excursions. 24-hour nursing care on-call and personal support is included in the price of
your break.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 53
4.12 Reading
Work in four groups. Match the 6 questions with the replies. Write in two columns what
arrangements applicants for the stay have to make before they go for their holiday and what
services and equipment are provided by the Vitalise centre. Share with your classmates.
Arrangements to be made Services and equipment provided
Group 1
There is no upper age limit at any of our Centres. The lower age limit is 18, except at
Vitalise Netley Waterside House, where it is 16.
Vitalise Netley Waterside House, Vitalise Sandpipers and Vitalise Jubilee Lodge are
registered to provide residential nursing and/or personal care. Guests do not have
one-to-one care constantly, but our staff are on call 24-hours a day. Our Centres
strive to give you a relaxing break in a holiday-type environment, rather than simply
a residential placement. Vitalise Centres are used throughout the year, and we strive
to maintain high standards at all times. To ensure that we deliver 24-hour assistance,
our guests can use an integrated call system that, on occasions, may be heard by other
guests.
The prices include the cost of personal care but exclude nursing care, which will be
charged at the Registered Nursing Care Contribution (RNCC) rate (currently £108.70).
Guests who do not give Vitalise permission to recover this charge, or who do not agree
to undergo an RNCC assessment, will be invoiced directly for the cost of their nursing
care at the RNCC rate (currently £108.70).
54 4.12 READING
Yes. To ensure you have protection against the majority of incidents that can spoil or
affect a holiday, all fully or partially self-funding guests and carers should take out
travel insurance.
At all Centres you should check in from 12 noon. You must vacate your room by 10am
on the day of departure, and the Centre by noon. Early arrival or late departure may
be possible by prior arrangement with the Centre.
UK Centre breaks do not normally include transport to and from the Centre. Directions
to Centres and travel information is available by calling the Bookings Team on 0303
303 0145 and in the ‘Our Centres section’ of our website. For people travelling by
public transport, arrangements can usually be made with the Centre to collect you
from the local train station, for which a small donation may be requested. When
travelling to and from the Centre, please ensure that you travel in safety and wear
a correctly fitted seatbelt when appropriate. We can arrange transport in Vitalise
vehicles for groups travelling from a specific area to a Centre on certain weeks. If you
would like to organise a group booking, please contact the Vitalise booking office.
Questions:
1. What time should I arrive and depart for my break?
2. What age group does Vitalise serve?
3. I am looking for a respite break. Are your Centres hotels or residential nursing
establishments?
4. How do you manage nursing care costs?
5. How do I get to the Centre?
6. Do I need insurance?
UNIT 4: RESPITE CARE. DAY CARE CENTRES 55
Group 2
When you arrive at the Centre you will be asked permission to take your photograph.
This will be stored with your medical records in order to help us to ensure that we
provide you with appropriate care. We will then take you to your room and check the
details of care with you. This will include checking your medical certificate and daily
living care plan to ensure that the details are up to date and correct. The staff will
also carry out a number of risk assessments with you to ensure that you can safely
take part in the planned activities at the Centre. As part of the check in procedure
a nurse will also check any pressure sores or other wounds that you may have. You
may also receive a call just prior to your break from our nursing staff to ask you about
your medical and daily living needs. This is to ensure that we can plan our staffing
levels to give you the break you need.
If you require a special diet please provide us with details prior to arriving at a Vitalise
Centre. Please call us on 0303 303 0145 so we can discuss your dietary Leeds.
There are facilities for essential laundry only. All clothing must be clearly marked
with tape (iron-on tape is not advised).
Yes, particularly if you need one for excursions away from the Centre. We regret
that we are unable to provide wheelchairs. We strongly suggest that guests should
make any hire arrangements well in advance of their visit. In the interests of your
own comfort and safety, we recommend electric wheelchair users bring a manual
wheelchair as well. Please ensure that your wheelchair is fitted with a seat belt and
a power pack if you think our staff/volunteers may struggle to push you without one.
Wheelchair seatbelts must be worn when on excursions or if accompanied by our
staff or volunteers. It’s best to bring your own seatbelt. Some may be available for
purchase or hire at Centre shops. Due to Health and Safety regulations, there may be
restrictions for some people using certain types of motorised scooters/powerchairs
on our vehicles. Powerchairs cannot be used on some excursions. Please contact the
Centre in advance to discuss mobility options.
Vitalise recommends that guests have headrests fitted to their wheelchairs in order
to improve comfort and safety when travelling on Vitalise vehicles. For safe transport
wheelchair users will be expected to transfer to fixed vehicle seats whenever possible.
If you have specialist requirements for a hoist sling please call us prior to your arrival
to discuss your needs. Please call us on 0303 303 0145.
Questions
1. What will happen at check in?
2. Do I need to bring my own hoist sling?
56 4.12 READING
3. I need a special diet. Are your Centres able to meet special diet requirements?
4. What if I need to clean my clothes?
5. Should I bring my own wheelchair?
6. Do I need to bring my own headrest?
Group 3
Medication can only be dispensed at the Centre if it is in the original packaging
with correct typewritten or printed labeling. This must include the guest’s name,
substance, strength and frequency of medication. This must correspond with dose and
administration times in the medical certificate and sufficient stocks must be provided
to cover the period of the break you have booked. Prescribed medication cannot be
altered in any way (e.g. crushed). Failure to comply with this may lead to future
exclusion and will result in the Centre having to re-order your medication following
your arrival, which can lead to inconvenience for you. Some Centres cannot give
‘homely remedies’ including over-the-counter prescriptions such as paracetamol and
vitamins. Please check with the Centre beforehand.
All meals – these are breakfast, lunch, including packed lunches on excursions, and
an evening meal, including tea, coffee and squash. Alcoholic drinks are available at
extra cost (If you require a special diet please provide us with details prior to arriving
at a Vitalise Centre. Please call us on 0303 303 0145) (Towels and linen; All in-Centre
activities, including evening entertainment; Excursions to local places of interest;
Personal care)
Travel/holiday insurance – all fully or partially self-funding guests and carers should
take out travel insurance (Transport to and from the Centre, Wheelchairs - guests
should bring their own or arrange to hire one prior to arriving at the Centre, Entrance
fees when on excursions, and any extra food or drink purchased on excursions, Specialised
equipment (e.g. Airflow mattresses), Drinks from the Centre bar, External
services, such as hairdressing or beauty therapy, supplied by people not employed by
the Centre)
You will need money for entrance fees to local attractions and for the bar and gift
shop. Most guests bring around £75.
Only guide and registered assistance dogs are allowed.
Smoking is not permitted in Vitalise buildings or vehicles and only allowed in designated
areas in our grounds. Please note that we do not expect our staff or volunteers
to help with guests’ smoking needs.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 57
Questions
1. What’s not included in the price of my short break?
2. What’s included in the price of my short break?
3. What do I do about my medication?
4. May I bring a pet?
5. Is smoking permitted?
6. How much money will I need?
Group 4
Vitalise is a national charity. We fundraise in order to subsidise the cost of each break
and we work actively to help people with limited incomes to enjoy a break at our
Centres. We help in the following ways: 1. By providing information on possible
funding sources from your local authority. 2. By putting you in touch with other
charities who may be able to provide funding. 3. By offering a direct grant towards
the cost of your break from Vitalise’s Joan Brander Memorial Fund. These funds are
limited and we want to ensure that they reach a wide group of people, so grants are
unlikely to cover the full cost of a break. If you know of an individual who desperately
needs a Vitalise break but cannot afford it, please ring Vitalise on 0303 303 0145
and ask for the Contracts Department.
Vitalise subsidises the cost of each person’s break through our own charity fundraising
activities, and the prices shown in this brochure have already had this subsidy applied.
Prices shown for guest and carer accommodation are per person, per week. At Vitalise
Netley Waterside House prices for the suites are per week. The price shown in our
brochure and on our website is for guests requiring moderate care, for high care
we add a supplementary fee which is indicated on the price tables. High care is
defined as guests requiring additional mobility assistance and/or additional mealtime
assistance. The published prices include the cost of personal care but exclude the cost
of nursing care support which is claimed back on behalf of guests from the appropriate
Primary Care Trust at the set Registered Nursing Care Contribution rate (currently
£108.70). By signing the UK Centre booking form, guests are providing Vitalise with
permission to claim back the cost of any nursing support received during their break
from the appropriate Primary Care Trust. This may require information regarding your
care and support at Vitalise to be shared with the appropriate Primary Care Trust. If
your break is funded by a Primary Care Trust as part of a continuing care package, the
fee charged for the break will be the full fee, inclusive of the registered nursing care
contribution.
58 4.12 READING
If you are funding your break through direct payments you need to let us know and
provide contact details for your funding authority.
The deposit is £160 per person, per break booked.
Vitalise accepts no responsibility for lost or damaged property.
All bookings and related enquiries should be directed to our bookings office: 212 Business
Design Centre, 52 Upper Street, London, N1 0QH. If you need to contact a Centre
directly (for instance to confirm your travel arrangements), please use the contact details
listed below (Vitalise Jubilee Lodge – 0208 501 2331; Vitalise Netley Waterside
House – 02380 453 686; Vitalise Sandpipers – 01704 538 388)
Questions
1. How do I contact a Vitalise Centre?
2. What funding options are available?
3. How much deposit do I have to pay?
4. What do I need to do if my break is funded through direct payments?
5. What happens if I lose or damage my property?
6. How do you determine your prices?
4.13 Listening
Listen to the song “I’ll Take Care of You” by Gil Scott Heron. Put the stanzas in correct order.
• You won’t ever have to worry
You won’t ever have to whine
For I’ll be there beside you
To dry your weeping eye
• I know you’ve been hurt by someone else
I can tell by the way you carry yourself
But if you let me, here’s what I’ll do
I’ll take care of you
UNIT 4: RESPITE CARE. DAY CARE CENTRES 59
• So darling tell me that you’ll be true
There’s no doubt in my mind, I know what
I want to do
And then just as sure as one and one is two
I know I’ll take care of you
• I’ve loved and I lost the same as you
So you see I know just what you’ve been
through
And if you let me, here’s what I’ll do
I’ll take care of you
4.14 Writing and reading
Day care centres
Work in groups or pairs. When you get the heading, write down on a flipchart some points
referring to the heading.
1. What is an adult day care centre?
2. Staffing of adult day care centres
3. Services provided by adult day care centres
4. Benefits of adult day care
5. When to decide for an adult day care centre
6. Questions to ask an adult day care centre provider
7. What to notice when visiting a adult day care centre in advance
Read the part of the text which relates to your heading. Does it correspond with your points?
Add important points to your list. Hang your posters on the wall and go from poster to poster
and each group explains their points to the rest of the classmates.
1. What is an adult day care centre?
Adult day care is a planned program of activities designed to promote well-being though
social and health-related services. Adult day care centres operate during daytime hours,
Monday through Friday, in a safe, supportive, cheerful environment. Nutritious meals
that accommodate special diets are typically included, along with an afternoon snack.
Adult day care centres can be public or private, non-profit or for-profit. The intent of an
adult day centre is primarily two-fold:
– To provide older adults an opportunity to get out of the house and receive both mental
and social stimulation.
– To give caregivers a much-needed break in which to attend to personal needs, or simply
rest and relax.
60 4.14 WRITING AND READING
2. Staffing of adult day care centres
Though each adult day care centre is staffed according to the needs of its participants,
most programs operate with:
– Activity staff, usually an activity director and assistants
– Program assistants who aid with personal care
– A social worker
– A registered nurse or licensed practical nurse
– A centre director
– Centres that serve a large number of participants may also employ a driver, secretary,
and accountant
3. Services provided by adult day care centres
A well-run adult day care centre’s goals will focus on enriching the participants’ lives,
building upon their skills, knowledge, and unique abilities and strengths. Below are
some of the activities that may be available:
– Arts and crafts
– Musical entertainment and sing-a-longs
– Mental stimulation games such as bingo
– Stretching or other gentle exercise
– Discussion groups (books, films, current events)
– Holiday and birthday celebrations
– Local outings
Some centres offer programs that include children. The Friendship Centre in California,
for example, developed The GOLD Project where older adults are encouraged to visit local
classrooms and share their life experiences with the children, educating and enlivening
both groups in the process. The Centre also has an “Adventuresome Agingi” program for
people with early stage Alzheimer’s disease, to help them remain engaged and active in
the community.
Besides recreational activities, some adult day care centres provide transportation to and
from the centre, social services including counselling and support groups for caregivers,
and health support services such as blood pressure monitoring and vision screening.
4. Benefits of adult day care
Almost Family, an adult day care centre provider in both the U.S. and Canada, summarizes
the benefits of adult day care well: “Adult day care offers a win-win situation for everyone
in the family—not only the client or member who attends the program, but also for the
family member who has primary responsibility as caregiver. Adult day care provides
UNIT 4: RESPITE CARE. DAY CARE CENTRES 61
a much-needed respite for the caregiver, affording a break from the physical demands
and stress of providing round-the-clock care.”
For the participant, an adult day care centre’s benefits can be extensive:
– A safe, secure environment in which to spend the day.
– Enjoyable and educational activities.
– Improvement in mental and physical health.
– Enhanced or maintained level of independence.
– Socialization and peer support.
– Nutritious meals and snacks.
5. When to decide for an adult day care centre
As a senior, it can be challenging to admit that you need help, especially if you’ve been
a highly independent person used to caring for others all your life. And if you’re the
caregiver, it may be equally difficult to consider allowing “strangers” to care for your
beloved family member.
As with any service, the best time to start exploring what’s available is before you actually
need it. According to ElderCare Online, you should seriously consider using adult day care
when a senior:
– Can no longer structure his or her own daily activities
– Is isolated and desires companionship
– Can’t be safely left alone at home
– Lives with someone who works outside the home or who is frequently away from home
for other reasons
6. Questions to ask an adult day care centre provider
When you contact the adult day care centre(s) you’ve chosen to consider, NADSA suggests
asking the following questions:
– Who owns or sponsors the adult day care centre?
– How long has it been operating?
– Is it licensed or certified? (If required in your country or state)
– What are the days and hours of operation?
– Is transportation to and from the adult day care centre provided?
– Which conditions are accepted (e.g., memory loss, limited mobility, incontinence)?
– What are the staff’s credentials, and what is the ratio of staff to participants?
– What activities are offered? Are there a variety of individual and group programs?
– Are meals and snacks included? Are special diets accommodated?
62 4.14 WRITING AND READING
7. What to notice when visiting a adult day care centre in advance
Spend a day at the adult day care centre that sounds best to you, so that you can get
a “feel” for the people and the environment. Also, check out references. Talk to others
who have used the adult day care centre and ask for their opinions.
You may wish to try out different adult day care centres a few times each to see whether
your experience on different days confirms your initial impressions. Be sure to bring the
following site visit checklist with you each time:
Adult day care centre site visit checklist:
– Did you feel welcome?
– Were the centre services and activities properly explained?
– Were you given information regarding staffing, programming, and costs?
– Is the facility clean, pleasant, and free of odor?
– Is the building and site wheelchair accessible?
– Is the furniture sturdy and comfortable?
– Are there loungers and chairs with arms for relaxation?
– Is there a quiet place in the centre?
– Did the staff and participants seem cheerful and comfortable?
– Are participants involved in planning activities?
National Adult Day Services Association (NADSA)
accept (v) přijímat independence (n) nezávislost
accessible (adj) přístupný initial (adj) počáteční
accommodate (v)
odpovídat,
vyhovovat
intent (n) záměr, úmysl
admit (v) připustit, přijmout level (n) úroveň
afford (v)
dovolit si, dopřát
si
loss, memory (n) ztráta paměti
aid (v) pomoct lounger (n)
dlouhé
polohovací židle,
křesla
attend (v)
postarat se,
pravidelně
docházet
maintain (v) udržet, zachovat
caregiver (n) pečovatel
mobility, limited
(n)
omezená
pohyblivost
UNIT 4: RESPITE CARE. DAY CARE CENTRES 63
centre, day care
(n)
denní stacionář non-profit (adj) neziskový
comfortable (adj) pohodlný nutritious (adj) výživný
companionship
(n)
společnost odor (n) pach
condition (n) stav operate (v)
provozovat,
fungovat
confirm (v) potvrdit opportunity (n) příležitost
cost (n) náklady outing (n) výlet, vycházka
counseling (n) poradenství own (v) vlastnint
craft (n)
ruční (řemeslné)
dílny
participant (n) účastník
credentials (n) pověřovací listiny peer (n) vrstevník
current (adj) aktuání
pressure, blood
(n)
krevní tlak
demand (n) nárok promote (v) podporovat
desire (v) toužit properly (adv) řádně
employ (v) zaměstnat provider (n) poskytovatel
encourage (v)
povzbudit,
pobídnout
ratio (n) poměr, vztah
engaged (adj)
zapojený,
účastnící se
reason (n) důvod
enhance (v)
zlepšit,
pozvednout
receive (v) dostat, obdržet
enliven (v) oživit, rozproudit regarding (adj) týkající se
enrich (v) obohatit remain (v) zůstat, setrvat
entertainment (n) zábava respite (n) oddech, úleva
environment (n) prostředí
round-the-clock
(adj)
celodenní,
nepřetržitý
equally (adv) stejně tak safe (adj) bezpečný
event (n) událost, dění experience (n) zkušenost
64 4.14 WRITING AND READING
screening, vision
(n)
kontrola zraku explore (v)
zkoumat, zabývat
se
secure (adj)
zajištěný,
zabezpečený
facility (n) zařízení
seriously (adv) vážně focus on (v) zaměřit se na
share (v) sdílet for-profit (adj) výdělečný
sitation, win-win
(n)
situace, kdy nelze
prohrát, ať
dopadne jakkoli,
vždy budeme
spokojeni
frequently (adv) často
staffing (n)
personální
zajištění
gentle (adj) jemný, mírný
strenght (n) silná stránka get out of (v) dostat se z
stretching (n) protahování goal (n) cíl
sturdy (adj) bytelný group, support (n)
podpůrná
skupinka
suggest (v) navrhovat challenging (adj) náročný
supportive (adj)
podporující,
nápomocný
checklist (n)
(kontrolní)
seznam
two-fold (adj) dvojí cheerful (adj) veselý, radostný
unique (adj) jedinečný impression (n) dojem
well-run (adj) dobře spravovaný improvement (n) zlepšení
well-being (n) pocit pohody in advance předem
wheelchair (n)
vozík pro tělesně
postižené
4.15 Writing
Read the advertisement searching for staff. Choose one and write a motivational letter in
order to get a job.
UNIT 4: RESPITE CARE. DAY CARE CENTRES 65
Senior Care Assistant
Job Title: Senior Care Assistant
Job Setting: Care Home / Nursing Home
Job Category: Senior Carers / Head of Care
Date Posted: 04 Aug 2014
Job Location: Green Park Nursing Home, Scarborough, North Yorkshire
Salary: £7–£9.00/hr
Hours: Full Time
Contact Name: Mr S Smith
Job Reference: carehome.co.uk
Description We are looking for senior carers with experience in dementia to
help us maintain and develop further the care standards within our
nursing home. Registered for 30 residents, Green Park has a homely
ambience with residents who have a wide range of needs. The
home is building an excellent reputation in the local community for
nursing care and you will be able to make a significant contribution
to this process.
The ideal candidates will have;
National Vocational Qualification 3
At least 3 years experience in care of the elderly
Specific experience in working with dementia and related condi-
tions
The ability to assist us in delivering person-centred care
The ability to maintain and create appropriate documentation as
required
The ability to promote client ability both physically and emotionally
The ability to ensure good lines of communication are maintained
with management, staff and other health care professionals,
The ability to follow the homes policies and procedures, to review
and amend them as and when called on to do so.
Support Worker
Job Title: Support Worker
Job Setting: Care Home / Nursing Home
Job Category: Carers / Care Assistants / Care Support Workers
Date Posted: 04 Aug 2014
Job Location: Epilepsy Society Russell House, Gerrards Cross, Bucking-
hamshire
Salary: £7.20–£9.24
66 SUPPORT WORKER
Hours: Full Time or Part Time
Contact Name: Samantha
Job Reference:
Description The Epilepsy Society is the UK’s largest provider of epilepsy
services. Our Support Workers provide personal care and
support to the service users living in the residential homes
on our site in Chalfont St Peter, Buckinghamshire.
Our state-of-the-art residential home Russell House is
specifically seeking staff with at least one year’s experience
of working with people on the autism spectrum. This house
accommodates 20 residents all with epilepsy in four bright,
modern self contained flats.
We have specialist training packages available where staff
are encouraged and supported to enhance their learning and
develop their skills.
Starting salary for one year’s relevant experience is £7.43 per
hour (£14526 basic) For an applicant with one year’s relevant
experience and a relevant qualification salary is £7.89 per
hour (£15434 basic).
30% premiums are payable for night and weekend work as
our Support Workers work rotation shift patterns. Progress
up the salary range is by completion of designated training
courses. Once all of the designated training has been completed
your salary could reach £18060 (basic).
Our staff also benefit from 27 days annual leave per annum
plus Bank Holidays.
We are looking for people who have the right attitude,
motivation and understanding of the importance of person
centred care.
This is a challenging but, fulfilling role, working in a friendly
and supportive environment with opportunities for personal
and career development.
Epilepsy Society encourages applications from experienced
support workers as well as those new to the care profession.
Please contact us for an application pack.
An enhanced DBS Disclosure will be required prior to commencing
work.
Registered Charity Number: 206186
UNIT 4: RESPITE CARE. DAY CARE CENTRES 67
UNIT 5:
Volunteering
5.1 Lead-in
Discuss the cartoon
– Why do you think he got hooked into volunteering?
– What are benefits of volunteering for the community and for the volunteer him/herself?
Do your suggestions overlap with these? What were your original suggestions?
68
Volunteering is also a great way for you to:
– do something you enjoy,
– find new interests,
– stay active and healthy,
– pass on your skills to other people,
– keep to a daily routine,
– get out and meet people,
– give something back to your community,
– increase your confidence, and
– thank people who have cared for a family member or friend.
Benefits when searching for a job later:
– learn new skills,
– practise the skills you have,
– become more confident,
– put some volunteering experience on your CV,
– pick up good ideas from other people,
– show employers you can keep regular hours and stay committed to a task,
– meet people who can help you find paid work,
– have things to talk about in a job interview, and
– get references.
(https://www.gov.uk/government/uploads/system/uploads/attachment data/file/264508/dwp1023.pdf)
5.2 Speaking
Work in groups. Explain the benefits of employee volunteering presented in the graph below.
Use the dictionary if necessary. You can suggest icons for each of the benefits for easier understanding.
Benefits related to employee volunteering = when companies support volunteering
for community purposes of their employees.
(http://www.employeevolunteering.co.uk/why-volunteer/)
UNIT 5: VOLUNTEERING 69
5.3 Reading
Read the definition of volunteering and think about the motivation for volunteering.
Definition of volunteering
An activity can only be defined as volunteering if it is:
– undertaken of a person’s own free will and involves the commitment of time and
energy to actions that benefit others and society as a whole,
– unpaid (although it can involve reimbursement of expenses directly related to the
activity),
– for a non-profit cause, primarily undertaken within a nongovernmental organisation,
and thus clearly isn’t motivated by material or financial gain,
– not used to substitute or replace paid employment.
http://europa.eu/youth/eu/article/volunteering-europe en)
benefit (n,v)
užitek, prospěch,
být ku prospěchu
pass on (v) předat dál
cause (n) příčina, důvod
reimbursement
(n)
náhrada,
proplacení
commitment (n)
odevzdání se,
závazek
relate (v)
týkat se,
vztahovat se
confidence (n)
sebedůvěra,
sebevědomí
replace (v) nahradit, vyměnit
employment (n) zaměstnání skill (n)
(osvojená)
dovednost
expense (n) výdaj, náklady substitute (v) nahradit, zaměnit
gain (n) zisk, výdělek suggestion (n) návrh
hook (v)
zaseknout se,
chytit
thus (adv) a tak, tudíž
increase (v)
zvýšit, (vz)růst,
přibývat
undertake (v)
ujmout se,
podniknout
involve (v)
obnášet,
vyžadovat
whole (n) celek
70 5.3 READING
non-
governmental
(adj)
nevládní will (n) vůle, odhodlání
non-profit (adj)
neziskový,
nevýdělečný
within (prep) v rámci, pod
overlap (v) překrývat se
5.4 Writing
In pairs or in groups write down some activities you can do as a volunteer. The rest of the
classroom can match them to these groups when you read out your list.
Different kinds of volunteering:
– Administration
– Animals
– Art and Culture
– Children
– Education and literacy
– Employee volunteering
– Environment
– Health
– Legal aid and justice
– Befriending/mentoring
– Overseas volunteering
– Personal development
– Refugees and asylum seekers
– Sport and outdoor activities
– In emergency
– Virtual volunteering
– Young people
5.5 Reading
Match the fields from exercise 5.4 to the activities described below.
A. . . . . . . . . . . . . . . . . . You can provide support and friendship to a person who may be
going through a difficult period, is feeling lonely, or is adjusting to a major change in
their life. Potential activities can include meeting with a client to go shopping or visiting
a client who might be isolated in their community to have a chat over a cup of coffee.
B. . . . . . . . . . . . . . . . . . Many organisations require volunteers for office assistance such as
reception duties, typing and research. Organisations often seek volunteers to help out at
busy times with publicity campaigns or fundraising drives. Potential activities can include
reception and administrative work, computing, managing a committee, and much more.
C. . . . . . . . . . . . . . . . . . There are lots of amazing ways to volunteer in the arts. You can
volunteer by teaching, coaching, set design and assisting with a variety of arts and crafts
UNIT 5: VOLUNTEERING 71
from fine art to card making. If you’re musical, you can volunteer as a musician at a local
nursing home or community centre. Of course, you don’t necessarily have to be artistic
to volunteer in the arts – why not help out behind the scenes with a local theatre group
or promote an arts project in your area?
D. . . . . . . . . . . . . . . . . . Volunteering opportunities in teaching are available across all age
groups and an assortment of organisations and causes. Potential volunteering activities
include literacy tutoring, leaving certificate student support, and many others.
E. . . . . . . . . . . . . . . . . . Counselling/listening volunteers can provide practical and emotional
support to others who are enduring a difficult time or recovering from a traumatic
experience. There are lots of ways to volunteer and help, from counselling those suffering
from depression to lending an ear to someone in any type of emotional distress.
Volunteering roles are available for both qualified counsellors and anyone interested in
providing support.
F. . . . . . . . . . . . . . . . . . Are you passionate about enabling young people to find their voice
and develop? Volunteering opportunities in youth work include a wide range of activities
concerned with supporting children and young people. A few examples of volunteering
activities in this area include: supervising young people, becoming a leader in a youth
club, facilitating art workshops, being a positive role model for a young person, and many
more!
G. . . . . . . . . . . . . . . . . . Events and stewarding volunteers are often the face of Irish festivals,
events and community gatherings, provide a warm welcome to event attendees helping
to ensure events run smoothly and safely.
H. . . . . . . . . . . . . . . . . . Do you love the outdoors? Are you passionate about a sport? We
may not always have the weather – but that doesn’t hold back thousands of volunteers
from volunteering across Ireland (throughout the year!). There are lots of fantastic
opportunities to volunteer and supervise and/or coach participants in a host of sporting/outdoor
activities. Activities often include coaching, and enjoying everything from
abseiling to athletics.
I. . . . . . . . . . . . . . . . . . An increasingly popular form of volunteering among young people,
particularly gap year students, is to travel to communities in the developing world to
work on projects. Activities include teaching English, working in orphanages, conservation,
and so on. International volunteering is said to give participants valuable skills,
knowledge, and the experience of a lifetime.
J. . . . . . . . . . . . . . . . . . Also called e-volunteering or online volunteering, it is a term that describes
a volunteer who completes tasks, in whole or in part, offsite from the organization
being assisted. They use the Internet and a home, school, telecenter or work computer,
or other Internet-connected device, such as a PDA or smartphone. Virtual volunteering
is also known as cyber service, telementoring, and teletutoring, as well as various other
names. Virtual volunteering is similar to telecommuting, except that instead of online
employees who are paid, these are online volunteers who are not paid.
72 5.5 READING
K. . . . . . . . . . . . . . . . . . Environmental volunteering refers to the volunteers who contribute
towards environmental management or conservation. Volunteers conduct a range of activities
including environmental monitoring, ecological restoration such as re-vegetation
and weed removal, protecting endangered animals, and educating others about the natural
environment.
L. . . . . . . . . . . . . . . . . . Volunteering often plays a pivotal role in the recovery effort following
natural disasters, such as tsunamis, floods, droughts, hurricanes, and earthquakes.
For example, the 2004 Indian Ocean earthquake and tsunami attracted a large number
of volunteers worldwide, deployed by non-governmental organizations, government
agencies, and the United Nations.
M. . . . . . . . . . . . . . . . . . Volunteering offers employees an opportunity to use their skills
to make a unique contribution to the local causes that they support. This helps an
organisation to forge stronger relationships with the communities in which they operate,
helping to integrate more closely at a local level. To support our volunteering initiative,
an additional two days’ paid leave each year can be provided. Whilst employees are
encouraged to get involved with projects aligned with the community and environmental
programmes, they are free to use this time to support any local charity of their choice.
Providing the employees with an opportunity to give back to their local communities
helps build their loyalty to the brand, and also establishes an employer of choice to
many potential recruits.
(http://www.volunteer.ie/i-want-to-volunteer/what-can-you-do/types-of-volunteering/volunteering-activities)
5.6 Use of English
These are words taken from the texts. Match synonyms.
– participant
– many
– aid
– protection
– lend an ear
– wide range
– befriend
– associate with
– refer to
– enable
– mentor
– help
– facilitate
– talk
– virtual v.
– crucial
– v. in developing
world
– seek
– conservation
– cyber service
– endure
– relate to
– pivotal
– staff
– assortment
– overseas v.
– offer
– make friend with
– host of
– attendee
– employees
– meeting
– have a chat
– listen
– align with
– coach
– require
– go through
– gathering
– provide
UNIT 5: VOLUNTEERING 73
5.7 Use of English
Write the correct form (infinitive, to infinitive, gerund, past participle) of the given verbs and
realize the application of the forms:
1. Are you passionate about . . . . . . . . . . . . . . . . . (enable) young people to find their
voice?
2. It is important to talk to a person who may be . . . . . . . . . . . . . . . . . (go) through a difficult
time.
3. Potential activities can . . . . . . . . . . . . . . . . . (include) meeting with a client.
4. Volunteering roles are available for anyone interested in . . . . . . . . . . . . . . . . . (provide)
support.
5. Organisations often seek volunteers . . . . . . . . . . . . . . . . . (help) out at busy times.
6. There are lots of ways to volunteer and help, from . . . . . . . . . . . . . . . . . (counsel) to
. . . . . . . . . . . . . . . . . (lend) an ear.
7. A client might . . . . . . . . . . . . . . . . . (feel) isolated in their community.
8. Support is needed by people who are . . . . . . . . . . . . . . . . . (endure) a difficult time.
9. Employees are . . . . . . . . . . . . . . . . . (encourage) to get . . . . . . . . . . . . . . . . . (involve) with
projects . . . . . . . . . . . . . . . . . (align) with the community.
10. International volunteering is said . . . . . . . . . . . . . . . . . (give) participants valuable
skills, etc.
5.8 Follow up
Discuss the following questions:
1. Which activities do you find most attractive?
2. In which would you participate? Why?
3. What skills and strengths of yours can you offer?
4. What would you never do? Why?
5.9 Writing
Which fields from exercise 5.4 were not described in exercise 5.5? Write a description of
voluntary activities in the remaining fields in your own words.
74 5.7 USE OF ENGLISH
literacy (n) gramotnost home, nursing (n)
domov pro
seniory
aid, legal (n) právní pomoc host of ( n) množství
abseil (v) slaňovat charity (n) dobročinný spolek
across (prep) napříč, po celém include (v)
zahrnovat,
obsahovat
adjust (v)
přizpůsobit se,
uvyknout si
initiative (n) podnět, iniciativa
align (v) spojit se, sblížit se instead (adv) (na) místo
art, fine (n) výtvarné umění justice (n)
spravedlnost,
justice
assortment (n) sortiment, škála mentor (v)
vést, být
poradcem
attendee (n)
účastník,
návštěvník
offer (v)
nabídnout,
poskytnout
attract (v)
přitáhnout,
přilákat
offsite (adv) mimo
befriend (v)
spřátelit se,
pomáhat
opportunity (n)
příležitost,
možnost
brand (n) obchodní značka orphanage (n) sirotčinec
campaign (n) kampaň outdoors (n)
venkovní
prostředí
cause (n) věc, záležitost overseas (adj)
zámořský,
zahraniční
centre,
community (n)
kuturní centrum participant (n) účastník
certificate,
leaving (n)
maturitní
vysvědčení (UK)
particularly (adv)
zejména,
především
coach (v) vést, trénovat passionate (adj) nadšený, vášnivý
committee (n) výbor, komise
PDA (personal
digital assistant)
malý kapesní
počítač
UNIT 5: VOLUNTEERING 75
concern (v)
zabývat se, starat
se o
pivotal (adj) klíčový, ústřední
conduct (v)
provádět,
(pro)vést
potential (adj)
možný,
potenciální
conservation (n)
ochrana,
ochranářství
promote (v)
podporovat,
prosazovat
contribute (v) přispět, podílet se protect (v) chránit
counselling (n) poradenství provide (v)
poskytnout,
zajistit
counsellor (n) poradce publicity (n) propagace
craft (n)
řemeslné umění,
dovednost
reception (n) přivítání, recepce
deploy (v) nasadit recover (v)
zotavit se,
uzdravit se
development (v) rozvoj, vývoj recruit (n) provádět nábor
device (n) zařízení, přístroj refer to (v)
týkat se,
vztahovat se k
disaster (n)
pohroma,
katastrofa
refugee (n) uprchlík, utečenec
distress (n) utrpení, strádání removal (n) odstranění
drive (n) úsilí, kampaň require (v)
vyžadovat,
potřebovat
drought (n) sucho research (n) výzkum, bádání
duty (n)
úkol, služba,
povinnost
restoration (n) obnovení
earthquake (n) zamětřesení run (v) probíhat
emergency (n)
mimořádná
událost, naléhavý
případ
safely (adv) bezpečně
employee (n) zaměstnanec seek (v) hledat, požadovat
enable (v)
umožnit, dát
možnost
seeker, asylum (n) žadatel o azyl
76 5.9 WRITING
encourage (v) podpořit, podnítit set (v) stanovit, určit
endangered (adj) ohrožený smoothly (adv) plynule, hladce
endure (v)
vydržet, přetrpět,
snést
steward (v) starat se o průběh
ensure (v) zajistit, zaručit suffer from (v) trpět, prodělat
event (n) událost, akce tutor (v) doučovat
facilitate (v)
umožnit,
napomáhat
typing (n) psaní na počítači
flood (n) záplava, povodeň unique (adj) jedinečný
forge (v)
vypracovat,
vytvořit
variety (n)
rozmanitost,
různost
fundraising (n) získávání financí weed (n) plevel
gathering (n)
shromáždění,
setkání
whilst (conj) zatímco, když
go through (v) projít si, zažít year, gap (n)
rok po ukončení/
přerušení studia,
kvůli např.
dobrovolnické
službě/cestování
hold back (v) zadržet, váhat
5.10 Listening
Listen to Winifred who is a volunteer in CSV in London. What does she do?
Listen again and choose A or B:
1. Why does Winifred volunteer?
A. She wants to give back to the community.
B. She wanted to be a member of CSV.
2. When does she call the people?
A. She calls the people twice a week.
B. She calls the people every Tuesday and Friday.
3. Why does she call them?
A. She calls them to check whether the carers talked to them.
B. She calls them to ask about their health and how they are.
UNIT 5: VOLUNTEERING 77
4. When do they have to intervene?
A. They have to intervene when the people are feeling unwell.
B. They have to intervene when the people behave dependently.
5. Who inspired Winifred to do this kind of work?
A. She was inspired by older people she met in hospitals.
B. She was inspired by her parents who felt isolated.
5.11 Reading
Volunteer at Vitalise Centre
Volunteering at a Vitalise Centre is all about helping our guests get the most out of their
break.
Based on the title, picture and motto guess the answers to the questions before you read the
text. Then check your answers reading the text.
1. Who does the organization called Vitalise Centre help?
A. to parents of children with disabilities B. to homeless people
C. to people with obesity D. to people with a disability
2. How can a volunteer help in this organization?
A. prepare and distribute food B. take care of children
C. accompany and help out clients D. prepare educative programme for clients
3. What does it mean being a residential volunteer?
A. staying in the centre B. coming to work on a daily basis
C. working in an office D. visiting clients at homes
78 5.11 READING
4. How long do long term volunteers stay?
A. three months and more B. six months and more
C. three weeks and more D. at least one year
5. What can you do as a daily or occasional volunteer?
A. almost anything around the house B. go out with clients
C. help out in an office D. be at the bar
Volunteer at a Vitalise Centre
Volunteering at a Vitalise Centre is all about helping our guests get the most out of
their break. . . . . . . . . . . . . . . . . . there’s not some hard work involved but it’s a fun and
. . . . . . . . . . . . . . We . . . . . . . . . . . . . . . . . you’ll have a memorable time and meet new people.
What do we need help with?
You could help us supporting disabled people on holiday by . . . . . . . . . . . . . . . . . to our
guests on outings during the day, or . . . . . . . . . . . . . . . . . in the evenings. Expect great fun
in a warm and friendly atmosphere.
No experience needed.
We offer four main kinds of . . . . . . . . . . . . . . . . . at our Centres.
Residential volunteers
Most of our volunteers are residential (meaning you live at the Centre for the whole time
you are volunteering with us). Residential volunteers usually help for a week or two
. . . . . . . . . . . . . . . . . . The weeks run from Saturday to Saturday.
Long term volunteers
Vitalise have opportunities for long term volunteers. Places are limited and some restrictions
. . . . . . . . . . . . . . . . . , but we . . . . . . . . . . . . . . . . . from people looking for a 6 month
or longer placement. Ideal for UK students looking for a (cheap!) GAP year experience.
Some European and non EEA places may be available. Please contact
volunteer@vitalise.org.uk . . . . . . . . . . . . . . . . . .
UNIT 5: VOLUNTEERING 79
Daily or occasional volunteers
Helping in your local Vitalise Centre, . . . . . . . . . . . . . . . . . , whenever you can, can be
a tremendous support, especially when helping on the day trips and excursions. You
can also help in the gardens, shops, bars, offices, or with guest support, so there is
. . . . . . . . . . . . . . . . . .
If you live . . . . . . . . . . . . . . . . . of one of our Centres and sometimes have time
. . . . . . . . . . . . . . . . . (maybe you’re retired, or work part-time) that you’d like to
. . . . . . . . . . . . . . . . . then get . . . . . . . . . . . . . . . . . your local centre directly and they
. . . . . . . . . . . . . . . . . to discuss things with you. You can find Centre details in the Our Centres
section.
Vitalise Volunteers Volunteers are . . . . . . . . . . . . . . . . . of the Vitalise team, adding unique
value to all our services. Our volunteers work as part of the Vitalise teams so we ask you to
respect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . of your fellow volunteers, Vitalise staff and
guests and to work in partnership with us. Vitalise has a range of volunteers working
with us so some of your colleagues may have different tasks to you, but we all have
. . . . . . . . . . . . . . . . . .
Everything we do is to ensure our guests have a special holiday experience while having
fun and making friends in the process.
(http://www.vitalise.org.uk/volunteer/volunteer opportunities/volunteer at a vitalise centre)
5.12 Writing
Translate these phrases to Czech without a dictionary. Use these phrases to complete the
sentences. Read the text again and check your translation. Is the meaning of the phrases
clearer?
– within easy reach – We won’t pretend
– will be happy – put to good use
– in touch with – providing companionship
– welcome enquiries – plenty of variety
– unique value – on a daily basis
– to spare – may apply
– the same objective – volunteering opportunity
– the contribution and diversity – guarantee
80 DAILY OR OCCASIONAL VOLUNTEERS
– socialising – for further details
– rewarding experience – at a time
– put to good use – a crucial part
5.13 Writing
There is a list of expectations. Sort them out under the two titles.
1. What you can expect from Vitalise – YOUR Expectations
2. What Vitalise expects of you – VITALISE Expectations
– Insurance cover for your role while volunteering with Vitalise.
– The opportunity to provide feedback on your experiences as a volunteer.
– To work to the best of your ability in the spirit of mutual trust, respect and cooperation
with those around you.
– Confidentiality of your personal details and records
– To maintain good working relations with other volunteers, staff, guests and anyone
else you come into contact with while volunteering for Vitalise
– Information about the work Vitalise does and where your role fits in.
– To observe and work within Vitalise policies and procedures, especially in relation
to Health and Safety, and confidentiality.
– A member of staff to guide your work and to whom you can turn for support.
– A clear explanation of the role and the help you have volunteered to provide.
– To learn about Vitalise and your own role with us.
– Relevant induction and training as appropriate.
– To complete a feedback form at the end of your stay – whether on line or manually.
– Safe working conditions and, where provided, clean and safe living conditions.
– Supervision and support to help you carry out your role.
– The opportunity to claim for out-of-pocket expenses incurred in relation to your
volunteering.
– To attend the induction and training sessions.
– To have a good time working with Vitalise and not to forget to tell your friends about
us!
5.14 Use of English
Vocabulary practice – underline odd one out. Why did you choose this one?
1. socialising out-of-pocket expenses companionship be in touch
2. retired tremendous rewarding memorable
3. maintain observe guide attend
UNIT 5: VOLUNTEERING 81
4. opportunity enquiry experience volunteer
5. outing trust safe confidentiality
appropriate (adj) náležitý, vhodný occasional (adj) příležitostný
attend (v) zúčastnit se opportunity (n) příležitost
available (adj)
k mání, k dostání,
dostupné
outing (n) výlet, vycházka
basis, daily (n)
každodenně,
každý den
out-of-pocket
(adj)
placený z vlastní
kapsy
carry out (v) vykonat, provést part time work (n)
práce na částečný
úvazek
claim (v) nárokovat plenty (pron) spousta
companionship
(n)
společnost
(přátel)
policy (n) firemní přístup
condition (n) podmínka procedure (n) proces, postup
confidentiality (n)
důvěrnost
informací
provide (v)
poskytnout,
dodat, zajistit
cover, insurance
(n)
pojistné krytí relevant (adj)
náležitý,
podstatný
enquiry (n) dotaz, zjišťování residential (adj)
poskytující
ubytování
expect (v) očekávat restriction (n) omezení
expense (n) výdaje retired (adj)
v důchodu,
penzionovaný
experience (n) zkušenost rewarding (adj)
přinášející
uspokojení,
naplnění
feedback (n) zpětná vazba safe (adj) bezpečný
fit in (v)
zapadnout,
pasovat
socialise (v) být společenský
get in touch (v)
kontaktovat,
spojit se s
spare (v)
zbývat, přebývat,
vyšetřit si
82 5.14 USE OF ENGLISH
guarantee (v) zaručit support (v, n) podpořit, podpora
guide (v) směřovat, (na)vést tremendous (adj)
ohromný, báječný,
senzační
incurred (adj) vzniklý škody, atp. trust (n) důvěra
induction (n)
uvedení,
zasvěcení
variety (n) rozmanitost
involve (v)
obnášet,
vyžadovat
voluntary (adj) dobrovolný
maintain (v)
udržet,
zachovávat
volunteer (n,v) for
dobrovolník,
přihlásit se jako
dobrovolník
k čemu
memorable (adj)
nezapomenu-
telný
volunteering (n) dobrovlonictví
mutual (adj) vzájemný
within easy reach
(n)
snadno na dosah
observe (v)
dodržovat,
sledovat
5.15 Use of English
Abbreviation activity: There are two teams in the class. The teacher writes the abbreviation
on the board and the team which makes a meaningful sentence using the letters as first letters
of the words in the sentence, gets the point.
Organizations that provide volunteering:
BREADS (Bangalore), EVS, SADBA, ADRA, GVN, DBYN, IVO, CAB, NCVO, PiN, MSF, UNICEF,
CSV, VSO, UNESCO, USAID, RSVP, NCS
5.16 Ideas for Homework
Find out some information about these organizations and make a short presentation of its
name, aim, activities, history, successes etc.
UNIT 5: VOLUNTEERING 83
5.17 Listening
Watch a video about recruiting volunteers and note down six points to have in mind when
recruiting volunteers.
5.18 Writing
You are looking for a volunteer for your organization. Write a job description including objectives,
duties, qualifications, benefits and training. Prepare a radio announcement. (see
examples below) Read your texts aloud and your classmates will guess the job of the volun-
teer.
Sample of volunteer job description:
Tutor
Objectives
– To help motivate and guide students, challenging them to increase their learning skills
and academic success.
Duties
– A tutor provides service to a student by:
– Committing to a regular session schedule.
– Helping individual students or small groups with schoolwork or other learning activi-
ties.
– Communicating with a Volunteer Coordinator regarding student needs, progress, and
tutoring strategies.
– Completing tutoring log describing session activities and student progress.
Qualifications
– Basic knowledge of reading, writing, and math skills.
– Willingness to commit to working as a tutor for entire school year or as agreed upon.
– Ability and desire to motivate young people to improve their academic skills.
– Effective communication skills.
– Dependability, patience and flexibility.
Benefits
– The satisfaction of having positive impact on students by helping them to gain skills
and providing encouragement and motivation for academic and social skills improve-
ment.
84 5.17 LISTENING
Training
– Orientation is provided. Training available.
Sample Public Service Announcements
(25 seconds)
Help a child learn to read! Just one hour per week can make a big difference in a child’s
life. Many of Seattle’s children are struggling to read. Your support is critical in helping
our children find success and satisfaction in school. Volunteer your time, and together we
can give children a brighter future. For more information, visit www.seattleschools.org
or call 252-0794.
(15 seconds)
Tutoring in your local school can make a difference in the life of a struggling student.
Attend the All-City Tutor Training from 6-9 p.m. on Thursday March 6th at Meany Middle
School in Seattle. Seattle Public Schools Volunteer Coordinator Manual, 2003 37For more
information, e-mail volunteer@seattleschools.org or call 206-252-0794.
5.19 Speaking
You would like to be a long-term volunteer in a developing country working with children.
What training and what information would you expect before your departure?
Training program for SADBA volunteers:
The training consists of eight weekends each month from October to July. The sessions
take place mainly in Salesian institutions in order to learn more about the Salesian work.
This long-term training enables applicants to make the motivation clear and answers
many questions that arise before and during the volunteer service.
Content of the sessions:
Topics of the sessions Content
1. What do we want? Ex-volunteers’ testimonies, introduction of
placements for volunteers, basic information
about Cagliero programme.
2. Why? Motivation for volunteering, methods of
dealing with worries and stress, misiology.
UNIT 5: VOLUNTEERING 85
3. How to educate in Don Bosco’s
way?
Salesian Education style, Don Bosco’s
education, community life,
educative-pastoral community.
4. How to prepare a good
programme?
Experiential education, methods of passing
on values, theory of games.
5. What (not) to do in a different
culture?
Interculturality, meeting guests – specific
cultural blocks.
6. Quiet moments. Salesian spirituality.
7. Global and health dangers. Health dangers, first aid, global and
developing education.
8. Last advice before leaving. Moments of crisis during the voluntary
service, presentation for quests, good-bye
function.
5.20 Writing
You would like to write a report to a local newspaper about a volunteer who is leaving for Africa
to volunteer there for one year/who has just returned back from his/her one year voluntary
service in Africa. What questions would you ask him/her?
Useful words
Explain these words and say why these are important for overseas volunteering:
– Gap year – Screening
– Fundraising – Recruitment
– Sending organization – Training
– Receiving organization – Vaccination
– First aid – Interculturality
– Supervision
Follow up questions:
Discuss in pairs or in groups:
– What are volunteer activities that people do?
– Have you ever done any voluntary work? In which organizations?/ Would you like to
work as a volunteer? In which organizations?
86 5.20 WRITING
– Can you think of different types of voluntary work?
– What organizations offer a voluntary work?
– Is there a history of volunteerism in your country?
– Would you volunteer to help people outside your country? Where? What would you
like to do?
– What are the motivations for people to do volunteer work?
– When is the convenient time to take a gap year?
5.21 Listening
Suggested Listening:
– Lean on me – Bill Withers
– With A Little Help From My Friends – Beatles
UNIT 5: VOLUNTEERING 87
UNIT 6:
Residential Care Homes
6.1 Lead-in
Think of words and phrases using the word care. Make short dialogues/comics to show their
usage.
I don’t care who started it… I’ll finish it. I told you to be careful and not to lick the
rail.
6.2 Reading
What is residential care? Read the definition:
Residential care refers to long-term care given to adults or children who stay in a residential
setting rather than in their own home or family home.
There are various residential care options available, depending on the needs of the individual.
People with disabilities, mental health problems, or learning difficulties are often
cared for at home by paid or voluntary caregivers, such as family and friends, with additional
support from home care agencies. However, if home-based care is not available
or not appropriate for the individual, residential care may be required.
88
6.3 Speaking
Discuss these questions concerning types of care homes:
1. Why do institutions like care homes exist?
2. Who are they for?
3. What reasons make people use their service?
4. Give a particular example of client’s problem or disability at each point.
Types of care home include:
– care homes for people with physical and sensory impairments
– care homes for older people
– care homes for people with learning disabilities
– care homes for children and young people
– care homes for people with drug and alcohol misuse problems
– care homes for people with mental health problems
– short breaks and respite care services for adults
6.4 Reading
Good and bad care homes
Before you read the text, discuss the following questions:
1. Have you ever visited a residential care home?
2. Did you like the atmosphere of the house?
3. What were the good qualities of the home?
4. What were the bad qualities?
Make a list of bad and good qualities of care homes.
UNIT 6: RESIDENTIAL CARE HOMES 89
Read the text and complete it with suitable clauses:
a) what qualities to look for f) what they can expect
b) about what they wear
g) which residents may have helped to
prepare
c) that all look the same
h) who don’t make an effort to interact
with residents
d) that are out of date I) who respect residents’ privacy
e) that’s been adapted appropriately for
residents
j) who’ve worked there for a long time
All care homes vary in their quality, and it can be hard to know
1 . . . . . . . . . . . . . . . . . when choosing a home. A good care home will probably do the
following:
– Offer new residents and their families or carers a guide (in a variety of accessible
formats) describing 2 . . . . . . . . . . . . . . . . . while they’re living there. Ideally, residents of
the home would have helped to produce the guide.
– Have a majority of staff 3 . . . . . . . . . . . . . . . . . . They know the residents well, and are
friendly, supportive and respectful.
– Involve residents, carers and their families in decision making, perhaps through regular
meetings with staff.
– Support residents in doing things for themselves and maximising their independence,
including keeping contact with the outside community.
– Offer a choice of tasty and nutritious food, 4 . . . . . . . . . . . . . . . . . .
– Take into account the needs and wishes of all residents, and provide a variety of leisure
and social activities.
– Be in a clean, bright and hygienic environment 5 . . . . . . . . . . . . . . . . . , with single bedrooms
available. A good environment encourages residents to personalise their room.
– Have staff 6 . . . . . . . . . . . . . . . . . and knock before they enter someone’s room.
– Be staffed by well-trained people, for example, nurses trained in dementia care.
– Respect residents’ modesty and make sure that they look respectable, while recognising
residents’ choice 7 . . . . . . . . . . . . . . . . . .
– Be accredited under the Gold Standards Framework for end of life care.
90 6.4 READING
A bad care home might do the following:
– Have a code of practice and a set of aims, but doesn’t make them a priority.
– Offers little opportunity to listen to residents, with most decisions made by staff.
– Have residents’ care plans 8 . . . . . . . . . . . . . . . . . , and don’t reflect their needs accurately.
This means that some residents aren’t getting the support they need with their
healthcare and personal care.
– Give residents little privacy. Staff often enter residents’ rooms without knocking, and
they talk about residents within earshot of other people.
– Have staff 9 . . . . . . . . . . . . . . . . . , and leave them sitting in front of the TV all day.
– Be in a poorly maintained building, with rooms 10 . . . . . . . . . . . . . . . . . and have little
choice in furnishings.
– Need cleaning, with shared bathrooms that aren’t cleaned regularly.
– Deny residents their independence, for example, by not allowing someone to feed
themselves because it takes too long.
http://www.nhs.uk/CarersDirect/guide/practicalsupport/Pages/Carehomes.aspx)
6.5 Follow up
Notice the usage of relative clause, linking words and the position of commas.
accessible (adj)
dostupný,
přístupný
misuse (n) zneužití
accredit (v)
akreditovat,
schválit
modesty (n)
skromnost,
zdrženlivost,
umírněnost
accurately (adv) přesně, věrně needs (n) potřeby
additional (adj)
dodatečný, další,
doplňkový
nutritious (adj) výživný
appropriate (adj)
vhodný,
přiměřený
opportunity (n) příležitost
appropriately
(adv)
vhodně, náležitě,
přiměřeně
option (n) možnost
available (adj)
dostupný,
k dispozici
out of date (adj) zastaralý
UNIT 6: RESIDENTIAL CARE HOMES 91
be staffed (v) mít zaměstnance produce (v) vytvořit
care for (v)
starat se o,
pečovat
problem, mental
health (n)
problém
s duševním
zdravím
care, residential
(n)
ústavní (sociální)
péče
provide (v) poskytnout
caregiver / carer
(n)
pečovatel(ka) recognize (v) (roz)poznat
code of practice
(n)
pravidla chování refer to (v)
týkat se, vztahuje
se k
deny (v) odepřít, popřít regular (adj) pravidelný
disability (n) Postižení regularly (adv) pravidelně
disability,
learning (n)
mentální
postižení, učební
porucha
require (v)
požadovat,
potřebovat
difficulty, learning
(n)
problémy
s učením,
mentální
postižení
resident (n) obyvatel
earshot (n) doslech respectable (adj)
vážený, řádný,
slušný
effort (n) snaha, úsilí respectful (adj) uctivý, zdvořilý
encourage (v)
povzbudit,
pobídnout
services, respite
(n)
odlehčovací
služby
environment (n) prostředí set of aims (n)
sada (vytyčené)
cíle
expect (v) očekávat setting (n) zařízení
following (n) následující share (v)
sdílet, rozdělit,
podělit
furnishings (n)
bytové vybavení,
nábytek
staff (n)
zaměstnanci,
personál
guide (n) průvodce support (n) podpora
92 6.5 FOLLOW UP
home, care (n)
(pečovatelský)
ústav, léčebné
zařízení
supportive (adj)
nápomocný,
podporující
home-based (adj) domácí
take into account
(v)
brát na zřetel
impairment,
physical (n)
fyzické postižení take long (v) trvat dlouho
impairment,
sensory (n)
smyslové
postižení
variety (n) škála, rozmanitost
involve (v) zapojit, various (adj) rozmanitý, různý
keep contact (v) udržovat kontakt vary (v) lišit se, různit se
leisure (adj) volno časový voluntary (adj) dobrovolný
long-term (adj) dlouhodobý well-trained (adj)
školený,
kvalifikovaný
maintain (v) udržovat
6.6 Listening
Before listening think about the word “independence”. What words can you make from the
letters in the word “independence”? Why do you think is “independence” an important issue
for seniors?
Match synonyms and translate them.
Words Synonyms Translation
sympathetic last some time
event disadvantage
luckily a lot of
staff fortunately
get used to occasion
slight sensitive
drawback tiny
UNIT 6: RESIDENTIAL CARE HOMES 93
continue strange
retire scared
unfamiliar participate in
take a while adapt to
settle in go on
frightened feel at home
plenty of be pensioned off
be involved in employees
Listen to Ruby’s story about her stay in a care home in Surrey. What does she think about
staying in a care home? Does she like it?
Listen again and note down the positives of staying in the care home.
Listen for the third time and answer these questions:
1. Why did Ruby have to move to a care home?
2. Why was she upset about it?
3. What made it easier for Ruby to get used to the new way of life?
4. What does she enjoy about living in a care home?
5. How are the activities organized in this home?
6. Who visits Ruby in the care home?
Ruby is 93 and lives in a care home in Surrey. Here she talks about her experience of
what it’s like to live in a care home.
“Being Welsh, I’ve always been fiercely independent and like to do things for myself.
I worked in a shop and didn’t retire until I was 88 - even then, I would have liked to
continue. So for me, that’s been the only slight drawback to living in a care home. I no
longer have the same independence. But I could no longer stay in my own home. I had
two falls. I was very upset and nervous, but I think that’s only natural really. It’s a big
step to change your life in such a way, and was difficult getting used to the new routine.
Anyway, all the staff were very kind to me. They were very sympathetic about how upset
I was about having to give up my independence.
Luckily, though, I knew the home quite well. I used to come to events here and often
ended up helping out, like serving the coffee or something. So at least it wasn’t too
unfamiliar.”
It took Ruby a while to settle in because she was so used to always doing everything for
herself. But now, she says that she loves it. “I was pleasantly surprised by how kind the
94 6.6 LISTENING
staff were, and so patient. What I enjoy most about it is the atmosphere. I’ve got used to
enjoying the security, too. I would be frightened to be on my own at night, now. It’s very
nice to have everything done for you. You can help out with the cooking, if you want to.
But it’s nice, too, to know that you don’t have to.
“The food here is very good and I always enjoy my meals. There are plenty of activities
for me to be involved in too. I can’t tell you if I have a favourite as I enjoy most of them!
There’s always something interesting going on here – or else we go out.”
The home gives its residents lots of say in the kind of activities they would like to do.
There is a wide range, from musical therapy and aromatherapy, concerts, to plays and
recitals in the evening.
“Sometimes my daughter comes to take me out. Or else, we all go out with one of the
activities coordinators. I don’t feel out of touch, or forgotten. My daughter visits me
frequently. My niece also comes - and my granddaughter. I’m very happy here now. All
in all, I wouldn’t like to live alone again. I think that I made the right decision to come
to the home.”
6.7 Follow up
What’s the meaning of these words? Complete the chart.
Expression Translation
sympathetic
experience
upset
natural
event
help out
give up
give a lot of say
feel out of touch
get used to
UNIT 6: RESIDENTIAL CARE HOMES 95
6.8 Writing
Translate these sentences into English using the expressions from the exercise 6.7:
1. Je rozrušený, protože zjistil, že neudělal zkoušku.
2. Zážitky z dětství utváří celou osobnost.
3. Nikdy si na to nezvyknu.
4. Jill byla citlivá (účastná) posluchačka.
5. Je to sympaťák, poznala ho v klubu.
6. Má hodně zkušeností v sociální práci.
7. Mají žaludeční nevolnost, protože pili vodu z kohoutku.
8. Ten mezinárodní věčírek byla úžasná akce.
9. Jeho vztek byla naprosto přirozená reakce.
10. Ráda ti vypomůžu s přípravou večeře.
11. Nevzdávej to! Každý může vyhrát.
12. Dobrý manažer dává slovo všem členům týmu.
6.9 Ideas for Homework
Choose a topic and write an essay:
1. A story about your grandmother or grandfather going to/ staying in a care home.
2. A for or against essay: advantages and disadvantages of staying in a care home.
3. A description of a situation when a senior is not happy in a care home.
6.10 Use of English
Watch the video called “What does care mean to us”? What activities do the staff do with the
residents?
Note down the words written on the products. What word class are they? Write their noun or
verb and adjective form. Use a dictionary if necessary. Notice ways the words are formed.
Words Word class Noun/Verb Adjective
1.
2.
3.
4.
96 6.8 WRITING
5.
6.
7.
8.
9.
10.
Vocabulary
aspire (v)
toužit, usilovat,
snažit se
independent (adj) nezávislý
be involved in (v) být zapojený do luckily (adv) naštěstí
be used to (v) být zvyklý na natural (adj) přirozený
compassion (n) soucit nurture (v) pečovat, starat se
confidence (n) sebedůvěra patient (adj) trpělivý
continue (v) pokračovat pleasantly (adv) přijemně
decision (n) rozhodnutí plenty (adv) spousta, dostatek
drawback (n)
nevýhoda,
nedostatek
quite (adv) docela
empowered (adj)
posílený,
zplnomocněný
range (n) škála, řada
encourage (v)
povzbudit, dodat
odvahu
retire (v) odejít do důchodu
enjoy (v) užívat si security (n) bezpečnost
even (adv) ani settle in (v)
zabydlet se,
zvyknout si
event (n) událost, akce slight (adj) drobný, nepatrný
experience (n) zkušenost staff (n)
zaměstnanci,
personál
feel out of touch
cítit se bez
kontaktu
sympathetic (adj) soucítící, účastný
UNIT 6: RESIDENTIAL CARE HOMES 97
fiercely (adv) naprosto take a while (v) trvat chvíli
frightened (adj) vystrašený take out (v)
vzít ven, pozvat
někam
get used to (v) zvyknout si unfamiliar (adj) cizí, neznámý
give up (v) vzát se čeho upset (adj)
znepokojený,
rozrušený
go out (v) jít ven, vyrazit si wide (adj) rozsáhlý
6.11 Lead-in
Institutional care versus living in community
– Think of any movies whose story happens in a care home.
– Why are these movies filmed in these institutions? What is usually their message?
– Think about this quote:
It is easy to take a person out of an institution. Not so easy to take the institution out
of the person.
How do you understand it? Do you agree with it? Can you give an example from your own
life?
– Read 11 characteristics of institutional care defined by Charmaine Spencer. Are the characteristics
positive or negative?
1. Group Living (the setting).
2. Standardization of Services.
3. Treating Residents as a Homogeneous Population.
4. Formalized Standards of Care Quality.
5. Accountability.
6. Hierarchical Structure.
7. Power Structure.
8. Professional or Work Relationship.
9. Medical/Custodial Model.
10. Dual Nature of Facilities as Personal Residence and Care Facility.
11. Separateness from Community.
98 6.11 LEAD-IN
– Match the following sentences to the points. Think of other institutions (prison, children’s
home, care home, psychiatric hospital, etc.) and give particular examples to each point.
A. Hospitals are expected to provide accommodation and daily care.
B. There are about three to eight beds in each room in hospitals.
C. When admitted to any hospital the similar services can be expected: you go through
the process of initial examination, you get a bed with clean bedclothes, your problem
is diagnosed, you might be operated on, you receive required after care and
you are released.
D. Citizens trust the staff and are ensured of their capability of planning for, responding
to and recovering from the impacts of emergencies.
E. Each hospital has a management, the director, there are senior doctors responsible
for each ward and its doctors who are superior to nurses etc.
F. Patients in hospitals are usually treated as ill bodies which need to be cured from
their physical illness at fast as possible.
G. Those work positions superior to other positions have more power in decision making
and in influencing the running of the hospital.
H. Each patient gains in most cases the same amount of care. For example food three
times a day, nurses’ attention when required, doctor’s visit every morning, etc.
I. Patients are objects to be treated and taken care of, they are usually not included in
decision making because the doctors are the specialists who are able to deal with
the health problem.
J. This point relates to the problem of dying in hospitals, whereas most people would
prefer to experience this moment of their lives at home.
K. In hospitals professional and work relationships are required which are sometimes
misunderstood for cold and indifferent attitudes to patients.
6.12 Reading
Have you heard about the process of deinstitutionalization in the Czech Republic? Who does
it concern? What steps have been made towards deinstitutionalization? What steps are
important to take in order to make the transformation of the system successful?
Deinstitutionalization
Deinstitutionalization or establishing more services in the community and helping people
with mental illness to better adopt in the society rather than locking them up in the
institutions (mental hospitals) should be a red line for the reforms of mental health care.
The following steps could improve the quality of life of people with mental illness and
promote their recovery process.
– Establishment of Day Care Centres and creation of more outpatient services that people
can visit without living there;
UNIT 6: RESIDENTIAL CARE HOMES 99
– Organization of the multidisciplinary teams where psychiatrists could coordinate their
work with other mental health professionals (psychologists, social workers). A social
worker could function as case manager, advocate, program developers, and counsellor.
– Introduction of the psychosocial treatment programs
The following programmes could be offered to improve the quality of care for people
who should offer the following services:
– Individual and group psychotherapy can help patients understand and deal with emotional
and relational problems associated with the illness;
– Psychoeducational programmes will allow patients and their relatives to learn more
about their illness (causes, symptoms, and appropriate treatment) and learn how to
better adjust to the illness;
– Social skills training will help clients to communicate better,
– Support Groups for people with mental illness and their relatives
– Vocational training will provide people with mental illness with an opportunity to
receive skills required for getting a job.
Harish Kumar, Social Work, 2004 India
(http://books.google.cz/books?id=Czt KC0GhyIC&pg=PA9&lpg=PA9&dq=deinstitualization&source=bl&ots=Hl9p6BFY
C&sig=9a ErdL7iMgTUQE0ICTlgRL2FOw&hl=cs&sa=X&ei=NynJU yIGu-
Y1AWqoYHgDw&ved=0CFIQ6AEwBg#v=onepage&q=deinstitualization&f=false)
6.13 Reading
MY TIME – an innovative, user-led and award-winning organisation helping people to
manage mental health problems
Before you read the text, guess whether the statements are true (T) or false (F):
1. T/F My Time helps people to improve the skill of organizing their time.
2. T/F It was founded by a psychologist who once was disappointed with the service
offered to people with mental health problems.
3. T/F It employs 10 people and works with more than 100 people trying to rebuild their
lives.
4. T/F Most of the clients are businessmen suffering from burn-out syndrome.
5. T/F My Time is financed by the local authority.
Read the text about the organization My Time and put the paragraphs into correct order
(a hint: first three paragraphs are about the founder, second three are about his ideas and
success and last three are about the organization and its funding).
100 6.13 READING
A. Around 70 per cent of My Time’s clients are from black minority and ethnic groups,
while services are delivered in more than 22 languages.
B. “The CIC structure saved us really. It enabled us to set up the kind of organisation we
had always wanted – based on a service user led model, and gave us the opportunity
and tools to build up equity, ” says Lilley.
C. “My dream was to build a service user owned, professional and intercultural community
based mental health service for people hit by depression, anxiety, low self-esteem
and other mental health problems,” says Lilley.
D. Michael Lilley, a former single parent living in the West Midlands, is a long-term
sufferer from depression. However, despite accessing a wide range of services for
more than 20 years, he felt they simply did not meet his needs.
E. “One of My Time’s greatest achievements is its success in engaging with individuals
typically excluded from mainstream mental health provision,” Michael says. “This
includes men, those with black or ethnic minority heritage and those for whom English
is not their first language.”
F. So, Lilley studied for a degree in psychology before training as a psychologist and
counsellor. Today, he runs the award winning social business, My Time, employing 33
people and helping more than 600 people to rebuild their lives each year. In 2010,
the business had a turnover of £500,000.
G. My Time was originally set up as a private company, with a separate charitable trust
giving it direction and steering. However, when My Time’s main funding from the local
authority was cut, My Time had to have a serious rethink about structure and revenue.
H. My Time is the first UK Community Interest Company to develop a model in which
three different groups – service users, local organisations and investors – all own
a share in the CIC.
I. He had a strong vision about how to revolutionise mental health services in a way
that would put the needs of the service user at the heart of their design and delivery.
“I had felt really unsupported, humiliated and powerless,” says Lilley.
(CIC = is a new type of company introduced by the United Kingdom government in 2005 under the
Companies (Audit, Investigations and Community Enterprise) Act 2004, designed for social enterprises
that want to use their profits and assets for the public good. CICs are intended to be easy to set up,
with all the flexibility and certainty of the company form, but with some special features to ensure they
are working for the benefit of the community.)
6.14 Listening
Case study – A Bengali family helped by My Time
Listen: what were the problems of the Bengali family?
Listen again and find the answers to the questions:
– How did the organization My Time help the father?
UNIT 6: RESIDENTIAL CARE HOMES 101
– What services did they offer in comparison to the state run institutions?
– Why are men so vulnerable?
– What aid do they need?
A Bengali family were split up through domestic violence. The father was excluded from
contact with the children by the local authority. The Police did not prosecute and the
case never went to court. The children wanted contact but the Family Court and Cafcass
ruled against this. The father who was suicidal and very depressed was referred to My
Time by his GP. The father had also engaged a solicitor and the case was referred back
to the Court. The father had been given no access at initial stages to an interpreter. The
mother had asked that her husband should have access to support and help with his
depression and anger and this had also not been fully communicated. It was a case of
‘lost in translation’.
My Time was able to offer the father a Domestic Violence Perpetrator programme over
a 32-week period in Bengali alongside him getting English lessons. He was also provided
counselling to tackle his depression and practical support to rebuild his life, as at the
time he was homeless. The mother and children were supported through a refugee
programme and re-housed in a new and safe area. There was a view by some agencies
that as the new single parent family was ok, why bother about Dad - but My Time took
the long view.
Stewart Kunsaka (My Time Family Therapist) states, “Our experience is that a father not
supported is like a rogue elephant that is left to die in the desert. Men are four times
more likely to commit suicide than women while children who have a parent that commits
suicide are four times more likely to commit suicide as an adult. It is also likely that Dad
will go into a new relationship and if domestic violence is not addressed you are taking
the problem into another family. We worked with a family where a father who has had
no help has had children with 6 different women and all the children have been subject
to Child Protection. There is a need to look at the bigger picture.”
After 6 months there was a Family Court session and a report was provided that the father
had attended all sessions and started to address his issues and accepted responsibility
for his actions. The mother at this stage objected and was not satisfied that there was
change. My Time worked for another six months with the father and this time specifically
with a Bengali woman worker as well as attending a weekly men’s group. The father now
has weekly contact with phone and two weekly supervised contacts that will soon go to
unsupervised contact.
Dad states: “I wish that I had access to help early on. There is no excuse for my behaviour
and I will make no excuses. I was in a new country through an arranged marriage with
my wife speaking English and Bengali. It was ok at first but I could not get work and
I was sad and felt I was useless. I became angry and did not know how to ask for help.
I would have preferred help to save my marriage but at least now I have contact with my
children, and I have a home and job. My ex-wife has a new life and I respect her.”
http://www.mytime.org.uk/wp-content/uploads/2013/10/Every-Childs-Journal-Making-Time-for-Dads-June-2012.pdf
102 6.14 LISTENING
6.15 Follow up
Based on the listening think about the differences between the approach of formal institutions
(police, court, etc.) and My Time.
6.16 Reading
Read about the process of approaching problems of individuals by My Time and compare it to
the points in exercise 6.11. Suggest similar characteristics for community or home care.
Our Process
The My Time process involves participants reflecting upon personal issues including
family life or debt problems and then receiving practical support to overcome these
issues.
The My Time philosophy focuses upon the beneficial effects of talking and non-talking
therapies for improving an individual’s general physical and mental health which enables
them to access employment and social inclusion and prevents them from relapsing into
the cycle of low self-esteem and depression.
The My Time model of social ownership enables service users and mental health professionals
to work together in providing services that fit the needs of the individual and
family, not them having to fit into what is on offer.
UNIT 6: RESIDENTIAL CARE HOMES 103
My Time designs programmes that will accommodate and support individuals and families
who are going through changes in their lives and have for one reason or another
become isolated.
The organisation prides itself as a family therapeutic community that works with all the
dimensions of a person without fear.
The organisation has developed a mental health service model that is able to provide
a wide range of customised services throughout public.
The My Time service includes designing and delivering family therapeutic services and
programmes that tackle stress, depression and anxiety, alongside one-to-one & group
counselling support in a safe environment.
accountability (n) Zodpovědnost lock up (v)
(u)zamknout,
zavřít
accept (v) Přijmout mainstream (n) hlavní proud
access (n) Přístup minority (n) menšina
accommodate (v)
pojmout,
vyhovovat
object (v) vznášet námitku
address (v)
oslovit, věnovat
se
outpatient (adj) ambulatní
adjust (v)
přizpůsobit se,
uvyknout si
overcome (v) překonat
achievement (n) úspěch, výsledek parent, single (n) rodič samoživitel
anxiety (n)
úzkost, strach,
silná obava
participant (n) účastník
appropriate (adj)
vhodný, náležitý,
příslušný
perpetrator (n) pachatel
associate with (v) spojovat s powerless (adj) bezmocný
authority, local (n) místní úřad prevent from (v) zabránit, předejít
beneficial (adj)
prospěšný,
blahodárný
pride (v) pyšnit, honosit se
bother (v)
obtěžovat se,
trápit se
promote (v)
povzbuzovat,
podporovat
case (n) případ prosecute (v)
vést soudní řízení
ve věci
104 6.16 READING
cause (n) příčina provision (n)
zajištění,
poskytnutí ,
opatření
commit (v) spáchat range, wide (n) široká škála
community (n)
obec, komunita,
společenství
recovery (adj)
zotavovací,
ozdravný
counsellor (n) poradce reflect upon (v)
přemýšlet o tom,
uvažovat
court (n) soud refugee (n) utečenec, uprchlík
custodial (adj)
poručnický,
pečovatelský,
vazební
re-house (v) přestěhovat
deal with (v)
řešit, zabývat se
čím
relapse (v)
znovu upadnout/
onemocnět
debt (n) dluh responsibility (n) odpovědnost
degree (n) titul revenue (n)
příjem, výnos,
tržba
deliver (v) doručit, dodat rogue (adj) samotář, škodící
delivery (n) doručení, dodání rule (v)
oficiálně
rozhodnout
desing (n) koncepce, návrh satisfied (adj) spokojený
despite (prep) navzdory, i přes self-esteem (n) sebeúcta
effect (n) účinek, dopad session (n) zasedání, schůze
enable (v) umožnit set up (v)
zřídit, vytvořit,
zorganizovat
engage (v)
najmout si,
zapojit
share (n) podíl, akcie
equity (n) vlastní kapitál solicitor (n) právní zástupce
establish (v)
založit, zřídit,
vybudovat
split up (v) rozdělit
fit (v) pasovat, sedět stage (n) fáze
focus upon (v) zaměřit se na steering (n) řízení
UNIT 6: RESIDENTIAL CARE HOMES 105
former (adj) bývalý study, case (n) případová studie
funding (n) financování sufferer from (n)
člověk trpící,
sužovaný
GP (general
practitioner)
praktický lékař suicidal (adj)
se sklony
k sebevraždě
group, ethnic (n) etnická skupina suicide (n) sebevraždu
group, support (n) podpůrná skupina tackle (v)
vypořádat se ,
vyřešit, pustit se
do
heritage (n) dědictví, odkaz
training
,vocational (n)
odborný výcvik
k povolání
homogenous (adj) stejnorodý treat (v)
zacházet, chovat
se k, léčit
humilited (adj)
ponížený,
pokořený
treatment (n) léčba
improve (v) zlepšit
trust, charitable
(n)
charitativní
organizace
interpreter (n) tlumočník turnover (n) obrat
issue (n) záležitost, věc
violence,
domestic (n)
domácí násilí
lead, led , led (v) vést, řídit vulnerable (adj) zranitelný
Useful phrases
meet someone’s needs naplňovat něčí potřeby
be within earshot být na doslech
make an effort vyvinout úsilí
go about one’s business jít si po svém
it’s all up to them záleží to úplně na nich
be good at být v něčem dobrý
take the long view of something zabývat se něčím s dlouhodobé perspektivy
106 6.16 READING
6.17 Use of English
Complete the chart with the correct forms of the given nouns. Notice the different forms of
the words and the suffixes which are used for forming different word classes.
Noun verb adjective adverb
1. Care
2. Dependence
3. Variety
4. Respect
5. Volunteer
6. Privacy
7. Finance
8. Access
9. Custody
10. Deliver
11. Establish
12. Recover
13. Responsibility
14. Suffer
15. Suicide
16. Treat
17. Support
18. Encourage
19. Expect
20. Maintain
UNIT 6: RESIDENTIAL CARE HOMES 107
UNIT 7:
Early Childhood Services
7.1 Lead-in
Read the introduction, look at the picture and then discuss which of the mentioned information
is the most important and what you know or think about early childhood services.
Early childhood services are provided by various organizations. They provide counselling
services, support and help to families where a child with a certain handicap has been
born or the child is endangered in its development at a very young age. The professional
staff usually try to empower all members of the affected families to be able to raise the
child in its natural environment (preferably at home together with the family) and they
also aim for the development of the full potential of the child.
Framework Priorities
The four priorities of the Framework are;
– Health and Wellness Awareness and Risk Prevention
– Parent and Family Support
– Child Development – Care and Learning
– Community Supports and Capacity Building
http://www.ece.gov.nt.ca/early-childhood-and-school-services/early-childhood
affected (v)
zasažený,
ovlivněný
endanger (v) ohrozit
awareness (n)
(po)vědomí
(ně)čeho
framework (n) rámec, kostra
certain (adj) jistý, určitý provide (v) poskytovat
108
counselling (adj) poradenství raise (v) vychovat, zdvihat
development (n) rozvoj staff (n) zaměstnanci
empower (v)
zmocnit, posilnit,
umožnit
7.2 Writing
Create a mindmap based on the picture above and on your brainstorm from the previous
exercise. Try to put order into your ideas.
7.3 Speaking
Ask and answer questions concerning early childhood services.
eg. What difficulties do you think the parents of the challenged children face?
eg. Name at least some types of handicaps children might be born with and also services
or organizations which are active in early childhood care.
7.4 Reading
Read about Face 2 Face
Face 2 Face enables befriending parents of disabled
children. Its goal is connecting parents with disabled
children for emotional and practical support.
“It’s a relief to know that you can make contact with
other parents who are going through the same
thing.”
7.5 Use of English
Match parts of the sentences.
1. Would you like to talk to another parent who understands what you are going
UNIT 7: EARLY CHILDHOOD SERVICES 109
2. Face 2 Face schemes operate across the UK. Any parent of a disabled child may
3. If there’s no scheme in your area, you can use
4. For more information about Face 2 Face, please
A. call 0844 800 9189 or fill in our form to get in touch with a parent befriender
B. use their local scheme, even if their child hasn’t been diagnosed.
C. through and can offer emotional and practical support?
D. our email or telephone service to talk to our trained parent befrienders.
7.6 Reading
Read Berit’s story
Berit is Mum to two boys. Her youngest, Nicholas, had meningitis as an infant that caused
injury to his brain. After his recovery, he was diagnosed with left-sided hemiplegia, a type
of cerebral palsy. At five, Nicholas started having seizures and now has severe epilepsy.
He also has severe learning difficulties, behavioural and communication problems.
“The last twelve years have been a rollercoaster of emotions.
Nicholas spent a long time in intensive care and no one knew
if he was going to survive. When he was transferred from our local
hospital to Kings College in London we were told to kiss him
goodbye.”
“For the first five year’s of Nicholas’ life his brain injury mostly
affected his mobility, co-ordination, attention span and speech.
In the early stages after his recovery we were just so happy and
relieved that he survived.”
“But at some point, reality kicks in. I felt overwhelmed and stressed out with all the
medical appointments and visits from therapists. Although some of the therapists and
doctors have been very supportive and caring towards, as parents we never had specific
support.”
Vocabulary (in the right column there are some of the children’s diseases)
appointment (n) smluvená schůzka bruise (n;v)
modřina; otlouct
se
attention (n) pozornost cerebral palsy mozková obrna
befriend (v) spřátelit se cold rýma
behavioural (adj) týkající se chování cough kašel
110 7.6 READING
enable (v) umožnit, zmocnit Down’s Syndrome Downův syndrom
infant (n; adj)
(malé) dítě;
dětský
epilepsy epilepsie
overwhelm (v)
přemoci, uchvátit,
ohromit
fever horečka
recovery (n)
zotavení, obnova,
návrat
hemiplegia
ochrnutí poloviny
těla
relief (n) odpočinek, úleva chickenpox neštovice
relieve (v)
odpočinout, ulevit
si
influenza (flu) chřipka
rollercoaster (n) horská dráha injury zranění
severe (adj) silný, závažný measles spalničky
scheme (n;v)
program, schéma;
plánovat
meningitis meningitida
span (n) rozsah mumps příušnice
speech (n;adj) řeč; řečový pneumonia zápal plic
stage (n) stav, stádium, fáze polio obrna
survive (v) přežít seizures záchvaty
towards (adv) směrem k tetanus tetanus
transfer (n;v) přesun; přemístit
7.7 Speaking and writing
React to the following statements; if the statements are misleading or false, explain what is
correct. Talk in pairs or groups.
1. When Nicholas was an infant he caused himself an injury.
2. His developmental problems are only mild as he is only slow in learning and somewhat
lacking behind in behavioural and communicational issues.
3. The emotions in Nicholas’ family have been up and down for the last twelve years.
4. The doctors thought Nicholas was going to die soon.
5. Even though Nicholas survived, the reality dawned on the family and it threw them
into depression.
UNIT 7: EARLY CHILDHOOD SERVICES 111
7.8 Use of English
Continuation of Berit’s story – Parents need befrienders
Fill in the missing words (there are two more words than you need)
bring, stress, disabled, help, known, support, searching, can, contacted, similar
“Looking back, I wished I’d (1) . . . . . . . . . . . . . . . . . about Face 2 Face and had had contact
with a befriender myself. No one really understands the emotions, (2) . . . . . . . . . . . . . . . . .
, worrying, uncertainty and practical implications that having a child with special
needs can (3) . . . . . . . . . . . . . . . . . unless they’ve had similar experiences. No one
(4) . . . . . . . . . . . . . . . . . understand the euphoria you feel when your child has reached the
slightest - and to some unremarkable - milestones and the strengths and closeness it can
bring to your family, unless they’ve had (5) . . . . . . . . . . . . . . . . . experiences.”
“I came across Face 2 Face through (6) . . . . . . . . . . . . . . . . . online. I was
doing a Certificate in Counselling and was interested to see what
(7) . . . . . . . . . . . . . . . . . there was for parents of disabled children. The fact
that they were looking for befrienders immediately caught my eye. I
(8) . . . . . . . . . . . . . . . . . the co-ordinator.”
7.9 Use of English
Continuation of Berit’s story – The training befrienders receive
Find all the verbs used in the article and write them down in infinitive, past and past participle
form + try to find words which can function as verbs (but here are used as a different part of
speech):
eg. have had had
show showed shown
eg. experiences = zážitky to experience = zažít,
prožít, zakusit
“As parents from all over England had shown an interest, our training took place near
Birmingham over several weekends.
112 7.9 USE OF ENGLISH
I started the training when Nicholas was about three. That was the first time I’d had the
opportunity to talk to and listen to other parents’ experiences. The other parents were
of enormous support to me and I have made fantastic friends for life.
I have been befriending online for over eight years
now. I have befriended parents of children with
a wide range of impairments. The length of contact
varies from parent to parent. I like being an online
befriender and hope that I can give other parents
some support through my own experiences. If
I could, I would probably have chosen to be befriended
online all those years ago. You can make
contact in your own time and sometimes it might be easier to express yourself in writing.
I honestly feel that talking to and listening to other parents of disabled children can be
of invaluable support and that is what Face 2 Face is for.”
(http://www.scope.org.uk/support/services/befriending/about-face-2-face?ga=1.127924493.1096254711.1406291009)
uncertainty (n) nejistota interest (n) zájem
implication (n) význam, důsledek several několik, pár, více
slight (adj)
mírný, lehký,
nevelký
opportunity (n)
příležitost,
možnost
unremarkable
(adj)
ničím
pozoruhodný
wide (adj) široký
milestone (n) milník, mezník range (n) rozsah, oblast
strength (n) síla, moc, stabilita impairment (n)
poškození,
zhoršení
search (n;v) hledání; hledat honestly (adv)
upřímě, poctivě,
doopravdy
immediately (adv) hned, okamžitě invaluable (adj) neocenitelný
7.10 Speaking
Name a few principles that would help the parents of disabled children to receive help from
the (local) government which is needed. Try to use modal verbs should and ought to.
UNIT 7: EARLY CHILDHOOD SERVICES 113
eg. The help should come as quickly as possible.
eg. All the paperwork (online forms) ought to be as clear and easy as possible.
eg. The internet access should be free so that parents in need may befriend with those
who can share their experience and help.
7.11 Reading
Read about one of the services which aims to help parents of children with disabilities
Sure Start Children’s Centres – Named Social Worker
It is important that children’s (1) centres have robust systems in place to ensure families
are able to access early support before they reach the thresholds of social care. Children’s
centres should therefore (2) have access to a “named social worker”, to help build confidence
in children’s centres to (3) manage risk and take appropriate child protection action
where necessary. Many families are already familiar with the range of services delivered
via children’s centres including health visitors and wider therapeutic services. Children’s
(4) centres should know their communities well and are likely already to work holistically
with the whole family, acting as hubs for multi-agency teams with access to social work
expertise that allows conversations around the types of help and interventions that are
needed to support children, young people and families.
(https://www.gov.uk/government/uploads/system/uploads/attachment data/file/273768/childrens centre stat guidance
april 2013.pdf)
access (v) přístup intervention (n)
zásah, zákrok,
přímluva
appropriate (adj) vhodný likely (adv)
pravděpodobný,
vhodný
confidence (n)
jistota,
spolehnutí,
důvěra
necessary (n;adj)
nutnost; nutný,
nezbytný
deliver (v)
dodat, doručit,
předat
protection (n)
ochrana,
(za)jištění
ensure (v)
zajistit,
zabezpečit
range (n) rozsah, oblast
holistic (adj) celistvý, celostní reach (v) dosáhnout
114 7.11 READING
hub (n)
centrum,
rozbočovač
threshold (n) práh, hranice
include (v)
obsahovat,
začlenit
wide (adj) široký
7.12 Use of English
There are emphasized four important facts about children’s centres in the article above; write
down sentences using modal verbs in combination with the facts in bold from the following
perspectives:
– a local politician who is always making promises
– poor and uneducated parent of a child with a handicap
– a social worker
– a manager who wants to slash down the expenses on children’s centres
eg. the manager: Children’s centres could have robust systems, but in that case we need
more money!
the mother: May I see my named social worker now? If not, my confidence in your
centre is ruined!
the politician: If I am elected then you and your families must be treated holistically
and with instant access to social work expertise.
7.13 Reading and speaking
Read about services provided by British local councils and compare them with services in the
Czech Republic.
Your local council can provide help if you have a disabled child, including:
– short break services
– holiday play schemes
UNIT 7: EARLY CHILDHOOD SERVICES 115
– care at home
– some aids and adaptations
– financial help (eg. money towards travel costs for hospital visits)
Your council has a duty to provide these services under the Children Act 1989. Some are
free of charge - the council might ask you to contribute towards others. If you think your
child may qualify, contact the social services team at your local council. A social worker
will then talk to you about the needs of your family, including health, social care and
education. This is called a ‘needs assessment’ - the social worker will give you advice on
what to do next. You can also ask your council about local support groups for carers and
families with disabled children.
Help with costs
If your child qualifies for services from your local council, you’ll also have
the option of getting direct payments. These are paid directly to you so
you can arrange services you need. They’re an alternative to social care
services provided by your local council. You may also be eligible for
extra Child Tax Credit for each disabled child you’re responsible for or
Disability Living Allowance for children.
(https://www.gov.uk/help-for-disabled-child/overview)
act (n) nařízení, protokol duty (n) povinnost
advice (n) rada, poučení eligible (adj)
vhodný, schopný,
oprávněný
arrange (v) zařídit, uspořádat free of charge zdarma
assessment (n)
analýza, odhad,
stanovení
option (n) volba, výběr
contribute (v) přispět, mít podíl provide (v) poskytovat
council (n) obecní úřad, rada responsible (adj)
zodpovědný,
uvážlivý
disabled (adj) postižený towards (adv) směrem k
7.14 True or False? Check with the article above.
1. No one has to pay for the services provided by local councils.
2. Local council will help you to find appropriate short break services
and holiday play schemes.
116 7.14 TRUE OR FALSE? CHECK WITH THE ARTICLE ABOVE.
3. You can get some money if you have to travel to hospital.
4. Any family can receive the services including financial help, care at
home, short break services, etc.
5. “Needs Assessment” means that a social worker will ask you a lot of
questions concerning education, health, social situation and so on.
6. The local council should automatically link you to local support
groups.
7. Direct payment means getting cash from the local council.
8. If you have more disabled children, you can get money only for the
first one and only for Child Tax Credit or Disability Living Allowance.
7.15 Writing and pair work
At first try to remember the collocations or particular words, if you cannot remember, ask your
friend and only if both of you do not know, look it up in the text.
– . . . . . . . . . . . . . . . . . council
– provide . . . . . . . . . . . . . . . . .
– holiday play . . . . . . . . . . . . . . . . .
– . . . . . . . . . . . . . . . . . of charge
– your . . . . . . . . . . . . . . . . . may qualify
– “needs . . . . . . . . . . . . . . . . .“
– worker will . . . . . . . . . . . . . . . . . you advice
– local . . . . . . . . . . . . . . . . . groups
– your child . . . . . . . . . . . . . . . . . for services
– getting . . . . . . . . . . . . . . . . . payments
– you can . . . . . . . . . . . . . . . . . services you need
– . . . . . . . . . . . . . . . . . for extra tax credit
– disability living . . . . . . . . . . . . . . . . .
UNIT 7: EARLY CHILDHOOD SERVICES 117
7.16 Speaking – Pair work
Read the following testimonies (student 1 reads stories A, C, E and student 2 reads B, D, F).
Retell the story in your own words to the second person and then write down together in what
ways an early support key worker might help.
A. My daughter is a lovely little girl, happy, cheerful, loves to draw and she’s very cheeky
… Having help has brought her out a lot more. I was pregnant when I was told that she
had spina bifida and hydrocephalus, and that she might never walk. I was worried, scared
even, when she was born. I wouldn’t be where I am now if it hadn’t been for having my
Early Support key worker.
B. Early Support was the only relevant, practical help we received before our son was
diagnosed with Autism. It has empowered us as a family and provided us with good
information and advice. The burden of having to coordinate everything ourselves was
lifted while our full involvement was maintained. Information about our child was shared
with all the professionals involved and this meant we did not have to repeat our story
over and over again.
C. As a working mum raising a child with special needs, my time is precious. I have to fit
in four working days, endless appointments, daily physiotherapy as well as find time to
enjoy my child and family. Before our key worker came into our lives I was struggling to
achieve this.
D. My first hurdle … was re-housing. I was assigned my key worker and
she went to work. Within the same week, I was assessed … and moved
into temporary accommodation one week later. She became the single
point of contact and … was able to eradicate all the problems. All of
these things helped me to create a stable home environment for my son
and took away the stress I would have otherwise suffered.
E. As the parent of a disabled child, it took a while to understand the
significance of what having a child with a disability would mean to our
lives. There was the numbness, the steady-growing awareness that something just wasn’t
quite right … Our key worker was a lifeline in a sea of uncoordinated provision.
F. Before Early Support my life would, at best, be described as chaotic. The youngest
of my three children has an autistic spectrum condition … [The pre-school teacher] suggested
I fill out the ‘Introducing ourselves’ booklet, which allowed me to give updated
background information to any new professionals we came into contact with. This hugely
alleviated the frustration of spending the first 15 minutes of appointments repeating information
I’d given so many times before.
http://www.councilfordisabledchildren.org.uk/what-we-do/networks-campaigning/early-support/for-families
118 7.16 SPEAKING – PAIR WORK
7.17 Use of English
Some parts of the text are written in bold print. Try to translate them and then write them
down using different words but keeping the meaning.
eg. A: having help = the fact that someone is helping (me)
I was told = someone told me
B: the only relevant, practical help we received = the only good and
useful help that came
E: the significance of what having a child with a disability would
mean = what it means and how important it is to have a child with
a handicap
7.18 Reading
Some interesting facts
We need to begin with the firm belief that all parents are interested in the development
and progress of their own children. (The Pen Green Team)
– 84% of parents at Pen Green were involved in their children’s learning when offered
a range of options. (Whalley 2001).
– 98% of parents surveyed believe they have either equal or some responsibility for their
children’s education; 58% said equal. (Williams and others 2002).
– 67% of parents surveyed want more involvement – especially those in most disadvantaged
groups. (Peters and others 2007)
What stops involvement?
– Work commitments
– Time and pressures in busy lives
– Childcare needs
– Pressures due to lack of money, illness, disability, single-parent status
UNIT 7: EARLY CHILDHOOD SERVICES 119
– Own education level, confidence that you can make a difference
– Knowledge of what to do
– Negative feelings about schools from own experience
– Own literacy and numeracy levels poor
– English not first language
– Attitudes – ‘it’s the school’s job’, ‘intelligence is innate’
– Feeling unwelcome, not trusting teachers
– Poor experience of other professionals – suspicion of motives
– Past and ongoing experience of discrimination – including race, gender, class, disability,
sexual orientation
– Parents unable to understand or share educational approach
– Practitioner attitudes – not valuing or listening to parents’ view of child
– Parents not confident in the face of professional expertise
– Practitioners lacking confidence in talking to parents
– Practitioners unable to communicate educational approach effectively
(http://peal.org.uk/media/1575/Activities bookletV3 LoRes.pdf)
7.19 Speaking
Discuss and compare whether the issues mentioned above are also significant in the Czech
Republic. Use the expressions below.
– (un)like
– in contrast to
– as opposed to
– different from
– whereas
– likewise
– same as
– as well as
– also
– too
– as … as
– either … or
– neither … nor
– though
– although
– even though
– however
– nonetheless
120 7.19 SPEAKING
VIDEO
7.20 Speaking
Before watching the video, go through the vocabulary and discuss the words you did not know
before.
abuse (v) zneužívat lap (n) klín
behaviour (n) chování lifesize (adj) v životní velikosti
bite (v) kousat neglect (v)
zanedbat,
opomenout
commitment (n)
závazek,
oddanost
provide (v) poskytovat
confidence (n)
jistota,
spolehnutí,
důvěra
puppet (n) loutka, maňásek
currently (adv) v současné době recognize (v)
uvědomovat si,
poznat
cuss (v) být paličatý, klít silly (adj) hloupý, směšný
decision (n) rozhodnutí skill (n)
schopnost,
dovednost
engage (v) zapojit solution (n) řešení, rozhodnutí
evidence (n) záznam, svědectví speech (n) řeč, mluva
fix (v) something spravit, opravit spit, spit, spit (v) plivat
foundation (n)
základ, poklad,
odůvodnění
strenghten (v) posílit, posilovat
hit, hit, hit (v) udeřit, bít support (n) podporovat
incredible (adj)
neuvěřitelný,
neskutečný
throw (v) hodit
kicked out (v) vyhozen vulnerable (adj)
zranitelný,
bezbranný
UNIT 7: EARLY CHILDHOOD SERVICES 121
7.21 Listening
Watch the video – Early Childhood Services (Suncoast Centre)
https://www.youtube.com/watch?v=4Odj 52WHjE
7.22 Speaking
Answer the following questions:
1. What kind of children does A. Howell speak about?
2. What are the goals of Early Childhood Services?
3. Do they work mainly with children or do they work with whole families?
4. Who is the woman in the yellow t-shirt? Is she mum or grandma of the two kids?
5. One of the boys behaved in a particular way. What did he do? What happened in his
day care centre?
6. They made a commitment to try … did it help in any way?
7. What kind of group support do they offer?
8. How do the puppets help?
9. Is the project “Incredible Years” successful? How do you know?
10. According to A. Howell – what is the most vulnerable group of people?
11. Why should we invest money into children with behavioural problems?
7.23 Listening
Suggested listening:
– Massive Attack – Protection
– Manic Street Preachers – If You Tolerate This Your Children Will Be Next
– Jars of Clay – Like a Child
122 7.21 LISTENING
UNIT 8:
Crisis Intervention
8.1 Lead-in
Chinese for “crisis”:
danger opportunity
What do you think the Chinese wanted to express by this sign about the course of a crisis?
8.2 Reading
Read the text and translate it.
Erikson’s Stages of Development
1. Basic Trust vs. Mistrust (Birth – 18 Months)
During the first or second year of life, the major emphasis is on the mother and father’s
nurturing ability and care for a child. The child will develop trust and security if properly
cared for. If a child does not experience trust, he or she may develop insecurity and
general mistrust of the world.
2. Autonomy vs. Shame (18 Months to 3 Years)
At this point, the child has an opportunity to build self-esteem and autonomy as he or
she learns new skills and right from wrong. Children tend to be vulnerable during this
UNIT 8: CRISIS INTERVENTION 123
stage, sometimes feeling shame and low self-esteem during an inability to learn certain
skills.
3. Initiative vs. Guilt (3 to 5 Years)
During this period we experience a desire to copy the adults around us and take the initiative
in creating play situations. We also begin to use that wonderful word for exploring
the world – “WHY”? If we’re frustrated over natural desires and goals, we may easily
experience guilt.
4. Competence vs. Inferiority (6 to 12 Years)
During this stage we are capable of learning, creating and accomplishing numerous new
skills and knowledge. This is also a very social stage of development and if we experience
unresolved feelings of inferiority among our peers, we can have serious problems in terms
of competence and self-esteem.
5. Identity vs. Role Confusion (12 to 20 Years)
An adolescent must struggle to discover and find his or her own identity, while negotiating
and struggling with social interactions and “fitting in”, and developing a sense
of morality. Those unsuccessful with this stage tend to experience role confusion and
upheaval.
6. Intimacy vs. Isolation (20 to 35 Years)
At the young adult stage, people tend to seek companionship and love. Some also begin
to “settle down” and start families, although this seems to have been pushed back farther
in recent years. Young adults seek deep intimacy and satisfying relationships, but if
unsuccessful, isolation may occur.
7. Generativity vs. Stagnation (35 to 65 Years)
Career and work are the most important things at this stage, along with family. People
work to establish stability and generativity – produce something that makes a difference
to society. Inactivity and meaninglessness are common fears during this stage.
8. Integrity vs. Despair (65 Years to Death)
As older adults, some can look back with a feeling of integrity – that is, fulfillment, having
led a meaningful life and made valuable contribution to society. Others may fear death
as they struggle to find a purpose to their lives, wondering “What was the point of life?”
”Was it worth it?”
(www.learning-theories.com/eriksons-stages-of-development.html)
124 8.2 READING
Topics for discussion:
– Which stage(s) did you like the most and why?
– Which life stage(s) are you looking forward to?
– Would you like to return to a certain life stage? What would you do differently?
crisis (n) krize competence (n) kompetence
crisis intervention
(n)
krizová intervence inferiority (n) méněcennost
stage (n) stádium, stupeň accomplish (v)
dosáhnout,
uskutečnit
development (n) vývoj, rozvoj experience (v) zažít, zakusit
trust (n) důvěra unresolved (adj) nevyřešený
mistrust (n) nedůvěra inadequacy (n)
neschopnost,
nedostatečnost
emphasis (n) důraz peer (n) vrstevník
nurture (v) pečovat, starat se confusion (n) zmatek
ability (n) schopnost adolescent (n) dospívající
care for (v) pečovat, starat se struggle (v) snažit se, usilovat
develop (v) rozvíjet, rozvinout discover (v) objevit
confidence (n) důvěra negotiate (v)
zdolat, vypořádat
se
security (n) bezpečí, jistota morality (n) morálka
worthlessness (n)
neschopnost,
bezcennost
upheaval (n) zmatek, nepokoj
shame (n) hanba, ostuda intimacy (n) intimita
self-esteem (n)
sebeúcta,
hodnota sama
sebe
tend (v)
mít sklon/
tendenci
skill (n) dovednost
companionship
(n)
společnost,
společenství
vulnerable (adj) zranitelný settle down (v) usadit se
inability (n) neschopnost relationship (n) vztah
UNIT 8: CRISIS INTERVENTION 125
initiative (n) iniciativa career (n)
povolání, životní
dráha
guilt (n) vina meaningless (adj)
nesmyslný,
bezvýznamný
desire (n, v) touha, toužit despair (n) zoufalství
adult (n) dospělý contentment (n) spokojenost
explore (v) zkoumat fulfillment (n) naplnění
frustrace (v) frustrovat contribution (n) příspěvek
goal (n) cíl purpose (n) účel, smysl
8.3 Use of English
Look up in the dictionary at least four words that describe characteristic features of a person
if they complete the task of the respective stage successfully or they fail to manage it.
Stage Success Failure
1.
2.
3.
4.
5.
6.
7.
8.
126 8.3 USE OF ENGLISH
8.4 Speaking
Watch the film about Erikson’s theory and write down words you do not know.
Explain the meaning of the sentences from the film:
– We care, we share.
– Mission accomplished.
– Satisfaction guaranteed.
– Mistrust spins the world.
– It’s always darkest just before it goes pitch black.
Topics for discussion:
1. Do you agree with the last two sentences? Why? Why not?
2. Do we need to care for other people?
3. What do we share with others?
4. What is, in your opinion, the mission of human life?
5. What makes you be satisfied with your life and yourself?
8.5 Ideas for Homework
John Fitzgerald Kennedy: “One person can make a difference and every person should
try.”
Do you agree with this quotation from the film? Why? Why not? (Write an essay).
8.6 Reading
Read the text and translate it.
Crisis
A crisis refers not necessarily to a traumatic situation or event, but to a person’s reaction
to an event. One person might be deeply affected by an event, while another individual
suffers little or no ill effects. A crisis presents an obstacle, trauma, or threat, but it also
presents an opportunity for either growth or decline.
The following signs, symptoms, and reactions are common psychological responses to
a crisis or traumatic event:
UNIT 8: CRISIS INTERVENTION 127
1. Disbelief.
2. Emotional numbing.
3. Nightmares.
4. Anger, moodiness, and irritability.
5. Forgetfulness.
6. Flashbacks.
7. Increased use of alcohol and drugs.
8. Isolation from others.
Explain the meaning of 8 responses to a crisis event in English.
event (n) událost disbelief (n)
nevíra, neochota
uvěřit
affect (v)
ovlivnit,
účinkovat
numb (adj)
necitlivý,
ochromený,
otupělý
individual (n) jednotlivec, osoba nightmare (n) noční můra
suffer (v) trpět anger (n) hněv
obstacle (n) překážka moodiness (n) náladovost
trauma (n) trauma irritability (n) podrážděnost
threat (n) hrozba forgetfulness (n) zapomnětlivost
growth (n) růst flashback (n)
záblesk minulé
události
dechne (n) úpadek
8.7 Listening
Listen to the text and complete the sentences:
a) The primary purpose of crisis intervention is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
b) Assesing the situation involves . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
c) People in crisis need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
d) It can be very beneficial for individuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
e) Developing coping skills means helping the client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
128 8.7 LISTENING
Crisis intervention
The primary purpose of crisis intervention is to help an individual to restore some sense
of control and mastery after a crisis event or disaster.
1. Assessing the Situation
The first element of crisis intervention involves assessing the client’s current situation.
This involves listening to the client, asking questions and determining what the individual
needs to cope with the crisis. It is also essential to ensure the client’s safety, both
physical and psychological.
2. Education
People who are experiencing a crisis need information about their current condition and
the steps they can take to minimize the damage. Crisis counsellors often help the client
understand that their reactions are normal.
3. Offering Support
One of the most important elements of crisis intervention involves offering support,
stabilization and resources. Active listening is critical, as well as offering unconditional
acceptance and reassurance. During the crisis, it can be very beneficial for individuals to
develop a brief dependency on supportive people, these relationships help the individual
become stronger and more independent.
4. Developing Coping Skills
In addition to providing support, crisis counsellors also help clients develop coping skills
to deal with the crisis. This might involve helping the client explore different solutions to
the problem, practicing stress reduction techniques and encouraging positive thinking.
(www.ncss.org.sg/social service/family services crisis intervention.asp)
Explain the following terms from the text in English:
– to restore control and mastery
– to cope with the crisis
– to ensure client’s safety
– to minimize the damage
– to develop coping skills
– to offer unconditional acceptance and
reassurance
– to develop a dependency on supportive
people
– to encourage positive thinking
UNIT 8: CRISIS INTERVENTION 129
restore (v) obnovit counsellor (n) poradce
control (n) řízení, kontrola support (n) podpora
mastery (n)
zvládnutí,
výborná znalost
offer (n, v) nabízet, nabídka
disaster (n) katastrofa resource (n) zdroj
assess (v)
(o)hodnotit,
posoudit
unconditional
(adj)
bezpodmínečný
element (n) prvek, součást acceptance (n) přijetí
determine (v) určit, rozhodnout reassurance (n) ujištění
cope (v)
zvládnout,
vypořádat se
beneficial (adj) prospěšný
essential (adj)
nezbytný,
podstatný
dependency(n) závislost
safety (n) bezpečí supportive (adj) podporující
education (n) vzdělání coping skills (n)
dovednosti nutné
ke zvládnutí těžké
situace
damage (n, v) škoda, poškodit
8.8 Reading
Read the text and summarize its main points.
Prejudices about crisis:
1. Everybody has to cope with troubles and difficulties on his/her own.
NO – It is important to recognize if we don’t have the strength to deal with something
difficult in our lives and we should be able to ask for help.
2. It is a sign of our own incompetence when we look up professional help.
NO – It can be a sign of our courage and readiness to face our problems.
3. It isn’t appropriate to burden somebody else with our problems.
130 8.8 READING
NO – Telling somebody about our problems can bring relief. In a crisis we are not
able to realize many things. Therefore another person can help us see our situation
from another point of view.
4. If somebody gets into a difficult situation it is their fault and so they don’t deserve
any help.
NO – Even though some people contribute to their crisis situation, the most important
thing is that they want to solve it and need to get professional help.
5. If we have bad and powerful feelings such as anger, grief, jealousy or hatred, it is
better to ignore them and to behave as if we felt good.
NO – Our feelings don’t disappear by themselves and they always influence our
behaviour. It can be useful to analyze them – where they come from, who they are
aimed at and what they want to tell us.
(www.ncss.org.sg/social service/family services crisis intervention.asp)
Discuss the points of the text in pairs or in groups – one (group) gives reasons why it is a good
idea to look for help in a difficult situation and the other (group) arguments against it.
prejudice (n) předsudek deserve (v) zasloužit si
recognize (v) rozeznat, zjistit nasty (adj) hrozný, hnusný
deal, dealt, dealt
(v)
jednat, zacházet feeling (n) pocit
courage (n) odvaha powerful (adj) silný, mocný
foresight (n)
prozíravost,
obezřetnost
grief (n) zármutek, žal
face (v) čelit jealousy (n) žárlivost
burden (n)
břemeno,
zatěžovat
hatred (n) nenávist
reliéf (n) úleva behaviour (n) chování
fault (n) chyba, vina refer (v)
odvolávat se,
odkazovat
UNIT 8: CRISIS INTERVENTION 131
8.9 Speaking
Read the stories and answer the questions:
– What makes this situation a crisis?
– Who are the main participants in the crisis?
– What factors need to be dealt with in a crisis intervention?
– Who or what are possible sources to provide help?
1. My partner had been suffering from clinical depression and yesterday he took his
own life. I came home from work to find him hanging in our garage. I am 5 months
pregnant and I am feeling so alone and wondering how I am going to cope without
the love of my life. I am going through so many emotions today, mostly what-ifs and
what I could have done better or differently to make him feel like he wanted to live
for me and the baby. All I feel is guilt and love for the father of my child.
2. It has been 8 weeks since my daughter was brought into the hospital and 2 days
since her life support was turned off and we watched as her heart gradually stopped
beating and she stopped breathing. All of this came out of the blue, she was at the
zoo having a great day with her sister and only that night after a sudden vomiting
spell I was rushing her to the hospital in a coma from which she never fully awoke.
3. At 11 P.M. I had just left the health sciences library at the university and was walking
the three long blocks to the parking lot where my car was parked when I was
assaulted. The man held a knife to my throat and raped me. I was sort of in shock
and numb. It was a terrifying, painful, and degrading experience. It was something
you don’t expect to happen.
4. I was returning to my apartment following an afternoon appointment with my physician
when I was robbed. A guy came up to me and pressed the cold barrel of his gun
on my neck, he must have thought it easy as I am blind. He said if I don’t give him
what I got he would shoot me and the dog. I gave him all I had. About a week after
the robbery, I woke up sweating and had a serious asthma attack.
5. The last year or so I have watched my mother become a woman I don’t recognise
anymore. She’s lost her personality due to alcohol, she’d become a shell of the woman
who I remember as my mother. At first it started with phone calls about her not having
any money, and not wanting to bother my dad with it all. She confided in me, and as
the eldest daughter I did all that I could. Things didn’t get any better, instead they
got a million times worse. Suddenly I was faced with the reality of debt mounting
up to over £ 50,000 and ninety days to pay something before my parents lost their
house.
6. I recently fled to a women’s refuge to escape domestic violence from my husband
and his family. I applied to a local council as homeless but despite the information
from the police they have decided I am not homeless and should return to my previous
address. I can’t return to where I came from as the violence will start again the minute
I return and I will never escape again. I am tired, stressed and very scared that he will
132 8.9 SPEAKING
demand I return my daughter back. She is frightened of her father and suffers from
anxiety as a result.
7. In 2012 I began to work for an electronics company. The job was really varied and
the work was exciting. Little did I know I was going to receive endless abuse from my
manager. She soon began to haul me into a side room regularly, for what I thought
would be appraisal sessions, but what really turned out to be systematic bullying.
I entered the job as a confident MA graduate and she squashed me down into a gibbering,
self-conscious wreck with absolutely no self-esteem or self-worth or belief in
my ability to do anything right at all.
8. Only minutes away from home my friend who unbeknown to me was drunk, decided to
pass another car on the wrong side. We went up and over, rolling three or four times,
smashing into a tree. I had injured three vertebrae, which meant I am paralyzed from
the chest down. At the age of 24, my so called “normal” life became anything but
normal. Why did I survive that horrible night? What is my purpose in this world now?
Could I ever be the same person I was prior this day?
Role play. Work in pairs – one of you is a person in crisis and the other a crisis counsellor
who provides crisis intervention.
depression (n) deprese escape (v)
uniknout,
uprchnout
pregnant (adj) těhotná local council (n) místní úřad
emotion (n) cit, emoce homeless (adj) bez přístřeší
breathe (v) dýchat demand (n)
požadovat,
požadavek
vomit (v) zvracet anxiety (n) úzkost
health science (n)
medicína,
lékařské vědy
abuse (v) zneužívat, týrat
assault (n, v)
napadnout,
zaútočit
appraisal (n)
posouzení,
zhodnocení
rape (v) znásilnit bullying (n) šikana
degrade (v)
ponížit,
znehodnotit
self-conscious
(adj)
bázlivý, úzkostně
se pozorující
physician (n) lékař self-worth (n)
pocit vlastní
hodnoty
rob (v) oloupit, okrást belief (n) víra, důvěra
bother (v) obtěžovat, rušit injure (v) zranit
UNIT 8: CRISIS INTERVENTION 133
confide (v) svěřit (se) paralyze (v) ochrnout
flee, fled, fled (v) utéci, uprchnout survive (v) přežít
refuge (n) útočiště, útulek
8.10 Writing
Choose one of the cases and describe how you would work with this client – including a process
of assessment, intervention, and social services needed.
8.11 Listening
Listen to the song “All you need is love” by the Beatles and complete the lyrics.
8.12 Follow up
How Resilient Are You?
How would you fare in a crisis situation? Would you be able to stay calm, look for
solutions and manage your emotions? Test your coping skills by answering the following
questions. Score: a) 2 points, b) 1 point, c 0 points:
Do you have strong social
connections?
a) Yes
b) Somewhat
c) No
Do you find it easy to adapt to changing
situations?
a) Yes
b) Somewhat
c) No
Are you generally optimistic, even when
things are difficult?
a) Yes
b) Most of the time
c) No
Are you usually calm in high stress
situations?
a) Yes
b) Somewhat
c) No
134 8.10 WRITING
When something terrible happens,
which of the following statements best
reflects your feelings?
a) “Things are bad, but hopefully I’ll be
able to learn from the experience.”
b) “Why does this always happen to
me!”
c) “Things will never get better and I’ll
never recover from this.”
During a crisis, do you:
a) Focus on steps you can take to
resolve the problem.
b) Try to solve the problem, but become
overwhelmed.
c) Blame external events or other
people for creating the situation.
Are you able to laugh at yourself or find
humor in a situation, even during
difficult events?
a) Yes, most of the time.
b) Occasionally
c) No
Do you take the time to take care of
yourself, such as eating a healthy diet,
exercising and getting plenty of sleep?
a) Yes
b) Somewhat
c) No
Are you able to identify the emotions
you are feeling and understand what
caused them?
a) Yes, most of the time
b) Sometimes
c) Rarely
Are you able to deal with situations that
are ambiguous or unclear?
a) Yes, most of the time
b) Sometimes
c) Rarely
14–20 points: Your resilience is strong enough. Continue to practise coping skills you
use.
7–13 points: Your resilience is about average. Focus on developing your existing
strengths and work on cultivating new skills that will help you become more resilient.
0–6 points: Your resilience is quite weak. In order to effectively deal with a crisis, it is
important to work on developing your hardiness and resourcefulness.
Discuss the result of the test:
Do you agree with it?
In which situations have you felt that your resilience is strong or weak?
In which areas do you need to strengthen your resilience?
UNIT 8: CRISIS INTERVENTION 135
8.13 Reading
Fill in the gaps with the following expressions:
– taking a quiet walk
– feeling overburdened
– a caring friend
– too much alcohol
– stressful matters
– the task at hand
– the unpleasant events
– seven hours of sleep
– two days a week
– what we say to ourselves
– beyond your limits
– those around you
– shortcomings
– a sense of control
Coping Strategies:
1. Use your support system – You may feel better sharing your feelings with
. . . . . . . . . . . . . . . . . or family member.
2. Talk it over with yourself – We often have no control over . . . . . . . . . . . . . . . . . that
happen in our lives, but we can change what we say to ourselves about these events.
All our feelings are greatly affected by . . . . . . . . . . . . . . . . . .
3. Don’t demand perfection – Ease up on yourself and . . . . . . . . . . . . . . . . .. – accept that
everyone has both strengths and . . . . . . . . . . . . . . . . .
4. Just say NO – You can avoid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . by setting realistic
goals and priorities. Remember, it’s OK to say NO to requests that push you
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
5. Take one thing at a time – Instead of thinking of other things you should be doing,
focus on . . . . . . . . . . . . . . . . . and do it well. You’ll enjoy the sense of accomplishment
and regain . . . . . . . . . . . . . . . . .
6. Strive for balance in your life – Make time for activities and people you enjoy. Taking
your mind off . . . . . . . . . . . . . . . . . for a while can help you keep a healthy perspective.
7. Be active – Walk your dog, go dancing or join a gym. At least . . . . . . . . . . . . . . . . ., do
some muscle-strengthening activity.
8. Avoid unhealthy behaviour – Some people drink . . . . . . . . . . . . . . . . . or over-eat to cope
with stress.
9. Practice rest and relaxation – Get at least . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . nightly.
Even losing yourself in a good book or . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . can help you
unwind.
10. Learn to laugh.
(www.uhc.com/health topics/stress/coping strategies.htm)
136 8.13 READING
Topics for discussion:
– Which of the coping strategies have you tried?
– Which of them have you found useful?
– Which of them did not work for you?
– Which of them would you like to try?
– Which strategies not mentioned in the text would you recommend to your fellow students?
coping strategy
(n)
strategie zvládání
obtížných situací
request (n) požadavek
caring (adj)
pečující,
starostlivý
focus (n) soustředit se
accept (v) přijmout task (n) úkol
strength (n)
silná stránka,
přednost
accomplishment
(n)
výkon, úspěch
shortcoming (n) nedostatek, chyba sense (n) smysl
overburden (v)
přetížit, zatížit
příliš
balance (n) rovnováha
set, set, set (v)
uložit, nastavit,
stanovit
avoid (v) vyhnout se
UNIT 8: CRISIS INTERVENTION 137
UNIT 9:
Services For Single Mothers
Domestic Violence
9.1 Lead-in
Think about reasons why some parents become single parents.
What are the difficulties of being a single parent?
9.2 Reading
Read these notes written by thankful children and think about the difficulties of a single parent
again.
138
Single mums, here’s a selection of the wonderful words your sons and daughters had for
you:
“The older I get, the more I realise how much my single mum did for me when I was
growing up. Not only did she do everything she could to provide a stable, comfortable
home for me and my sister, but she showed us how important it is to work hard and follow
your dreams. She continues to be a huge inspiration to me and I am so, so proud to call
her my mum. – Faith
“She made a lot of sacrifices & still does but she was determined to give me a decent
future & she did!” – Daisy
“My mum means the world to me. Bringing me and my four sisters up on her own she’s
done an incredible job.” – Olympic medallist and professional boxer Anthony Ogogo
“My brother and I were raised by my mum, when my dad died. I always knew it was
hard work, but it wasn’t till I became a parent that I truly realised how hard. She was
my absolute rock and she continues to be my role model every day. She didn’t get much
of a chance for fun or to follow her own dreams, but she knew how to survive and her
example has helped me keep going through really tough times. Where would we have
been without her? I shudder to think.” – Angela
“My mum means everything, she brought three of us up on her own and now lives with
me age 69, I’m trying to repaying all she did.” – Elaine
“When my dad left, my mum had to cope with work and two teenagers at the same time
as dealing with the end of the relationship. Looking back, she was tremendous; I’m so
proud of her for what she did and for giving us so much love throughout. The best mum
I could have hoped for.” – Darryl
“Everything. She means everything to me. She was my mum and my dad and continues
to be the one I turn to for advice on everything. She is and always has been amazing.” –
Sarah
“Me and my mum haven’t always seen eye to eye but she has taught me how to be both
independent and generous with my affection. I love her and I’m proud of everything she
has overcome and how she continues to always be there for me and my sis.” – Lisa
(http://www.gingerbread.org.uk/content/1994/Happy-Mothers-Day-single-mums!)
9.3 Use of English
First translate these phrases and then find them in the text. Do your translations correspond?
What are the differences? Why did you translate it different way?
1. Čím jsem starší, tím víc si uvědomuju …
2. Nejenže pro nás dělala všechno, ale ukázala nám…
3. Hodně se obětovala a stále se obětuje…
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 139
4. Byla odhodlaná dát nám obstojnou budoucnost…
5. Její příklad mi pomohl projít si opravdu drsnými obdobími.
6. Kde bychom bez ní byli?
7. Vychovala nás tři sama.
8. Když otec odešel, musela se mamka zároveň vypořádat s prací a dvěma teenagery.
9. Jsem na ni pyšná.
10. Ona je stále ten člověk, na koho se obracím o radu .
11. Je a vždy byla úžasná!
12. Naučila mě jak být obojí, nezávislá a štědrá.
13. Neměly jsme vždy naprosto shodný názor.
Complete the sentences with correct phrases from the previous exercise.
1. One of the big changes we had to . . . . . . . . . . . . . . . . . , was learning to write with pen
and ink.
2. In view of this the involvement of local people in our groups is . . . . . . . . . . . . . . . . .
crucial and extremely welcome.
3. We may not have always . . . . . . . . . . . . . . . . . in the past but I have great respect for
him nevertheless.
4. On the contrary, . . . . . . . . . . . . . . . . . I get, . . . . . . . . . . . . . . . . . priority I give to a loving
relationship.
5. . . . . . . . . . . . . . . . . . was the victim named, . . . . . . . . . . . . . . . . . her photograph was
shown at least four times.
6. ‘I now knew he was handicapped but that made me even more . . . . . . . . . . . . . . . . .
keep him.’
7. I want to pass all my exams, I want my mum and dad to be . . . . . . . . . . . . . . . . . me.
8. Making . . . . . . . . . . . . . . . . . is part of bringing up children.
9. Do we have to . . . . . . . . . . . . . . . . . all that again!
10. It . . . . . . . . . . . . . . . . . much more fun, don’t you think, if they’d dressed as housewives.
11. She was born and . . . . . . . . . . . . . . . . . near Moscow, studied the violin at the conservatoire
there.
12. Obviously if you have family living near enough, they would be the first to
. . . . . . . . . . . . . . . . . for help of this kind.
13. Clearly, reducing the number of road casualties . . . . . . . . . . . . . and . . . . . . . . . . . . .
a priority for the Government for some time.
140 9.3 USE OF ENGLISH
9.4 Writing
Write a thankful note to your parents using at least five the phrases practised in exercise 9.2.
Collected notes can be read aloud and the audience can guess the author of the particular
note.
9.5 Reading
You are going to read about housing assistance for poor single mothers in the State of New
Jersey. Choose the suitable word to fit in the context:
1. earn / develop
2. support / prevail
3. provide / help
4. manages / assists
5. target / range
6. consist / include
Housing assistance
The Department of Community Affairs in the State of New Jersey is held accountable for
housing assistance to poor single mothers who 1, . . . . . . . . . . . . . . . . . little income that
is insufficient for provision of housing. The department helps alleviate the problems of
homelessness that 2, . . . . . . . . . . . . . . . . . among the mothers in the state, provide temporary
housing to those in need of them and again 3, . . . . . . . . . . . . . . . . . permanent housing
to the eligible individuals or families.
The Department of Community Affairs, in helping with housing needs,
4, . . . . . . . . . . . . . . . . . various programs including but not limited to Housing Choice
Voucher Program, Homelessness Prevention Program, Emergency Housing Grant, Family
Self-Sufficiency Program, State Rental Assistance Program and Section 8 HomeownerUNIT
9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 141
ship Program. The main 5, . . . . . . . . . . . . . . . . . of the entire spectrum of programs focus
is the provision of low-cost housing of high quality to those in dire need. These needy
people 6, . . . . . . . . . . . . . . . . . single mothers, disabled, the blind and the aged citizens of
the state.
9.6 Writing
Write the names of the programs mentioned in the text into the chart. Try to fill in the chart
based on your presumptions. You can check the Shelter Housing Exit Program in the following
text.
Programmes Who for?
How do they
work?
What are the
conditions?
Shelter Housing
Exit Program
Shelter Housing Exit Program
There are some single moms who are normally housed in shelters due to reasons pertaining
to domestic violence. This program aims to help these mothers to own the rooms
of their own. It therefore assists them with rental payments and deposits to secure apartments.
It helps them transition from the constraints of domestic violence to a better life
free of domestic violence.
For approval of application in the program, the mothers need prior referral from Domestic
Violence Agency (DCA). Furthermore, the program is offered on the basis of income limits
where the income of the mother is required to be equal to or below 80 % of the median
income determined by HUD.
The program is co-managed by the Division of Housing and the Division of Women. There
is long- and short-term assistance. For short-term assistance, the women are helped with
142 9.6 WRITING
rental payments for up to 2 months and the long-term assistance for a mother is helped
for up to 2 years.
(HUD – U.S. Department of Housing and Urban Development)
(http://www.singlemothershousingassistance.com/housing-assistance-in-new-jersey-for-single-mothers/)
9.7 Ideas for Homework
Each pair check the content of the program at the given webpage and in the next lesson
inform the classmates.
9.8. Vocabulary
Write out expressions connected with economic issues and with housing issues from texts in
exercises 9.5 and 9.6. Which of them overlap? Can you explain them?
advice (n) rada long-term (adj) dlouhodobý
affection (n) láska, city low-cost (adj) úsporný, levný
aged (adj) starý main (adj) hlavní
aim (v) usilovat, mít za cíl manage (v) řídit, organizovat
alleviate (v) zmírnit, zmenšit model, roke (n)
životní vzor,
příklad
amazing (adj) úžasný, ohromný overcome (v) překonat
apartment (n) byt payment (n) platba, úharda
applicantion (n) žádost, využití permanent (adj) trvalý, stálý
approval (n) souhlas, schválení presumption (n)
předpoklad,
domněnka
be held
accountable
být odpovědný pretain (v)
vztahovat se,
týkat se
blind (adj) nevidomý prevail (v)
převládnout,
panovat
bring up (v) vychovávat prior (adj) předchozí, dřívější
citizen (n) občan(ka) proud (adj) hrdý, pyšný
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 143
constraint (n) omezení, zábrana provide (v)
poskytnout,
zajistit
continue (v) zůstat nadále provision (n)
zajištění,
zaopatření
cope with (v)
zvládnout,
vypořádat se
raise (v) vychovat
deal with (v) zabývat se, řešit range (n) rozsah, škála
decent (adj) slušný, obstojný realize (v) uvědomit si
deposit (n) záloha, vklad referral (n)
(oficiální)
doporučení
determined (adj) odhodlaný, určený rental (adj)
nájemní,
k pronájmu
dire (adj) zoufalý, strašný repay (v) oplatit, odvěčit se
disabled (adj)
(zdravotně)
postižený
require (v) vyžadovat
eligible (adj)
mající nárok,
způsobilý
rock (n) skála
emergency (n)
stav nouze,
mimořádný případ
sacrifice (n) oběť
entire (adj) celý, veškerý secure (v) zajistit, obstarat
equal (adj) stejný, rovný see eye to eye (v)
mít naprosto
shodný názor
focus (n) těžiště, zaměření self-sufficiency (n) soběstačnost
free of (adj) bez, prostý čeho short-term (adj) krátkodobý
furthermore (adv)
navíc, mimoto,
nad to
shudder (v) třást se, chvět se
generous (adj) štědrý, velkorysý stable (adj) stálý, stabilní
go through (v) projít si, prodělat survive (v) přežít, přestát
grow up (v) vyrůstat target (n) cíl, úkol
hope for (v) doufat v temporary (adj)
dočasný,
přechodný
144 9.8. VOCABULARY
huge (adj)
obrovský,
ohromný
throughout (adv) po celou dobu
income (n) příjem tough (adj) drsný, obtížný
income, median
(n)
průměrný příjem
(US)
transition (n) přechod, změna
incredible (adj)
úžasný,
fantastický
tremendous (adj) ohromný, báječný
independent (adj) nezávislý turn to (v) obrátit se na
insufficient (adj) nedostatečný
9.9 Listening
Domestic violence
a) Listen to the song called Home Sweet Home specially recorded about the problem of
domestic violence by the Crocked Monsieurs. Catch what she doesn’t / don’t need.
b) Watch the video and think about the lyrics of the song and write down warning signs of
domestic violence.
c) Read the lists below, check your suggestions and put the right title to each list of warning
signs.
1. Warning signs of isolation People who are being isolated by their abuser
may . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2. Warning signs of physical violence People who are being physically abused
may . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3. The psychological warning signs of abuse People who are being abused
may . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. General warning signs of domestic abuse People who are being abused
may . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
a) Seem afraid or anxious to please their partner.
Go along with everything their partner says and does.
Check in often with their partner to report where they are and what they’re doing.
Receive frequent, harassing phone calls from their partner.
b) Talk about their partner’s temper, jealousy, or possessiveness.
Have frequent injuries, with the excuse of “accidents”.
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 145
Frequently miss work, school, or social occasions, without explanation.
Dress in clothing designed to hide bruises or scars (e.g. wearing long sleeves in the
summer or sunglasses indoors).
c) Be restricted from seeing family and friends.
Rarely go out in public without their partner.
Have limited access to money, credit cards, or the car.
d) Have very low self-esteem, even if they used to be confident.
Show major personality changes (e.g. an outgoing person becomes withdrawn).
Be depressed, anxious, or suicidal.
9.10 Speaking
a) In pairs tick and discuss those warning signs you could notice in the video.
b) Discuss what to do when you notice any of these warning signs. Write the given suggestions
into the correct column.
Speak up if you suspect domestic violence or abuse
If you suspect that someone you know is being abused, speak up! If you’re hesitating –
telling yourself that it’s none of your business, you might be wrong, or the person might
not want to talk about it – keep in mind that expressing your concern will let the person
know that you care and may even save his or her life.
Do: Don’t:
– Judge or blame
– Express concern
– Offer help
– Wait for him or her to come to you
– Ask if something is wrong
– Pressure him or her
– Place conditions on your support
– Listen and validate
– Support his or her decisions
– Give advice
146 9.10 SPEAKING
abuser (n) trýznitel low (adj) nízký
access (n) přístup occasion (n)
příležitost,
událost
anxious (n)
horlivě usilující,
úzkostný
outgoing (adj) společenský
blame (v) obviňovat place conditions klást podmínky
bruise (n)
modřina,
podlitina
please (v)
potěšit, zavděčit
se
concern (n) starost, obavy possess (v)
ovládnout,
vlastnint
confident (adj) sebejistý
possessiveness
(n)
snaha
přivlastňovat si
druhého
decision (n) rozhodnutí pressure (v) vyvíjet nátlak
even if (adv) i když rarely (adv) zřídka, výjimečně
excuse (n) výmluva, omluva receive (v) přijmout, obdržet
express (v) vyjádřit, projevit restrict (v)
omezit
pohyb/volnost
fist (n) pěst scar (n) jizva, šrám
flaw (n) nedostatek, vada self-esteem (n) sebeúcta, hrdost
frequent (adj) častý, hojný sign, warning (n)
výstražné
znamení
go along with (v) jednat v souladu s suicidal (adj)
se sklony
k sebevraždě
harass (v)
obtěžovat,
pronásledovat
support (n) podpora, pomoc
check in (v) přihlásit se temper (n)
vznětlivost,
nálada
injury (n) zranění validate (v)
uznat platným,
osvědčit hodnotu
jar (n)
spor, nesouhlas,
záchvat
violence,
domestic (n)
domácí násilí
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 147
jealous (adj) žárlivý withdrawn (adj)
uzavřený (do
sebe)
judge (v)
hodnotit,
posuzovat
wrist (n) zápěstí
9.11 Reading
Match the definition with the correct term from the cycle of domestic violence.
The Full Cycle of Domestic Violence
. . . . . . . . . . . . . . . . . Your abuser begins to think about abusing you again. He spends a lot
of time thinking about what you’ve done wrong and how he’ll make you pay. Then he
makes a plan for turning the . . . . . . . . . . . . . . . . . of abuse into reality.
. . . . . . . . . . . . . . . . . Your abuser rationalizes what he or she has done. The person may
come up with a string of . . . . . . . . . . . . . . . . . or blame you for the abusive behaviour—
anything to avoid taking responsibility.
Your abuser . . . . . . . . . . . . . . . . . you . . . . . . . . . . . . . . . . . and puts his plan in motion, creating
a situation where he can justify abusing you.
. . . . . . . . . . . . . . . . . The abuser does everything he can to regain control and keep the
victim in the relationship. He may act as if nothing has happened, or he may turn on
148 9.11 READING
the charm. This peaceful honeymoon phase may give the victim hope that the abuser
has really changed this time.
. . . . . . . . . . . . . . . . . Your abusive partner lashes out with aggressive, belittling, or violent
behaviour. The abuse is a power play designed to show you “who is boss.”
. . . . . . . . . . . . . . . . . After abusing you, your partner feels . . . . . . . . . . . . . . . . ., but not over
what he’s done. He’s more worried about the possibility of being caught and facing
consequences for his abusive behaviour.
9.12 Writing
a) Write an example story of domestic violence following the cycle of domestic violence.
b) Read the following example.
The Full Cycle of Domestic Violence: An Example
A man abuses his partner. After he hits her, he experiences self-directed guilt. He says,
“I’m sorry for hurting you.” What he does not say is, “Because I might get caught.” He then
rationalizes his behaviour by saying that his partner is having an affair with someone. He
tells her “If you weren’t such a worthless whore I wouldn’t have to hit you.” He then acts
contrite, reassuring her that he will not hurt her again. He then fantasizes and reflects
on past abuse and how he will hurt her again. He plans on telling her to go to the store
to get some groceries. What he withholds from her is that she has a certain amount
of time to do the shopping. When she is held up in traffic and is a few minutes late, he
feels completely justified in assaulting her because “you’re having an affair with the store
clerk.” He has just set her up.
(http://www.helpguide.org/mental/domestic violence abuse types signs causes effects.htm)
9.13 Listening
Before listening match verbs and then the other words with their synonyms or definitions.
Verbs
dicover take time
move in
to tie something about somebody’s neck in
order to kill
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 149
worsen find out
look after get worse
rely on take care of
punch act like
threaten
to hit somebody quickly with the palm of the
hand
slap to hit somebody with your fist (=closed hand)
abuse
to let especially a child have or do whatever
they want
squeeze to make somebody feel frightened or worried
strangle
to press something firmly, especially with
your hands
last to start living in a different house or flat
pretend
to tell sb. that you will cause them harm to
make them do sth.
scare depend on
spoil rotten to treat somebody in a cruel or violent way
Other words
age gap
a long thin piece of wood to support when
moving
multiple sclerosis
unhappy to see a partner attracted to
someone else
unaided
the soft part on each side of your face below
your eyes
walking stick the difference in age
wheelchair illness affecting the nerve cells of the brain
constantly entrance without barriers
burden
a sexual relationship of two people, one of
them is usually married to someone else
responsibility an assistive technology for moving around
150 9.13 LISTENING
care home always or regularly
cheek a strong feeling of anger
rage Argument
row
a serious or difficult responsibility that you
have to deal with
disabled access without support
affair
a home for people who need continuous
medical treatment
jealous a duty that you have to do
Listen to Carol’s story and choose if these statements are true (T) or false (F) or you don’t know
(N)
1. She found out that she had the illness one year after they met.
2. They started to live in one flat after she finished her studies.
3. He began to be aggressive when she started to use the wheelchair.
4. He got even more aggressive because she didn’t want to rely on him.
5. He was jealous because she had an affair at the care home.
6. He became paranoid thinking that she talks about him with other people.
7. He even tried to strangle her in order to frighten her.
8. After another argument he decided to leave her because he was not willing to care
for her anymore.
9. Her brother has a barrier-free house.
10. She meets her husband time to time and they are trying to renew their relationship.
Carol’s story
Beginnings…
I met my ex when I was 19, he was quite a bit older than me but the age gap didn’t really
seem to matter. I had discovered that I had multiple sclerosis (MS) about 1 year before
we met but I was still walking unaided when we started seeing each other.
We became serious very quickly and after 7 months actually I moved in with him.
After a while my MS began to worsen and I began to have to use a walking stick to help
me move around, I was no longer working and my MS became so bad that often I had to
use a wheelchair. It was around this time he began to be aggressive towards me – he’d
shout at me for what seemed to be no real reason at all.
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 151
Constant wheelchair use…
Eventually I needed to use my wheelchair constantly – by this point things had really
gotten bad between us. I had to rely on him more and I felt like his aggression may be
due to the burden of this new responsibility of looking after me. Me being ill meant that
he had to always be home before I could go to bed, and take my physical needs into
consideration a lot more and I think he resented me for this.
To give him a break and hoping it would make him relax a little, I decided to spend a week
in a care home. As he came to take me home he saw one of the male workers there give
me a friendly kiss on the cheek to say goodbye. He went ballistic. For the duration of
our journey home he was shouting and screaming at me and continually punching my
leg and arm.
After this he began to be very menacing towards me and was always threatening that he
would kill me. For some reason he became very paranoid that I was talking about him
behind his back to other people and this often sent him into a rage which could last for
hours. I often used to cry myself to sleep when I was sure he couldn’t hear me.
The abuse was mainly emotional and mental but he did slap my face a few times, threw
me out of my wheelchair and also squeezed his hands around my neck to scare me I think.
One day I decided, after another row, that I couldn’t live like it anymore. I was in the
kitchen pretending to wash up and I decided I just had to get out. I left with just my
dog and a jumper. He followed me out to the street and asked where I was going. I told
him I was leaving, he looked a little shocked, muttered something under his breath and
returned to the house. That was the last time I saw him.
My brother came to pick me up from a neighbour’s and social services managed to find
me a place with disabled access in nearby accommodation.
Best decision I ever made…
It was very hard at first not being in my own home and being single but looking back,
leaving him was the best decision I’ve ever made. I am now in a new relationship, I’ve
been seeing a lovely man for a couple of years, I’m attending meetings for my MS and
learning to manage it a lot better. I get to see my family most days now and I’m really
enjoying spending time with them and spoiling my dog rotten!
152 9.13 LISTENING
Imagine you are Carol. What would be your answers to these questions?
SIGNS THAT YOU’RE IN AN ABUSIVE
RELATIONSHIP
Your Inner Thoughts and Feelings Your Partner’s Belittling Behavior
Do you: Does your partner:
feel afraid of your partner much of the
time?
humiliate or yell at you?
avoid certain topics out of fear of
angering your partner?
criticize you and put you down?
feel that you can’t do anything right for
your partner?
treat you so badly that you’re
embarrassed for your friends or family
to see?
believe that you deserve to be hurt or
mistreated?
ignore or put down your opinions or
accomplishments?
wonder if you’re the one who is crazy?
blame you for their own abusive
behavior?
feel emotionally numb or helpless?
see you as property or a sex object,
rather than as a person?
Your Partner’s Violent Behaviour or
Threats
Your Partner’s Controlling Behaviour
Does your partner: Does your partner:
have a bad and unpredictable temper? act excessively jealous and possessive?
hurt you, or threaten to hurt or kill you? control where you go or what you do?
threaten to take your children away or
harm them?
keep you from seeing your friends or
family?
threaten to commit suicide if you leave?
force you to have sex?
limit your access to money, the phone,
or the car?
destroy your belongings? constantly check up on you?
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 153
abuse (v) zneužívat, týrat possessive (adj) majetnický
accomplishment
(n)
úspěch,
schopnosti
pretend (v) předstírat
anything (pron) cokoliv property (n) majetek
assault (v) napadnout punch (v) dát ránu pěstí
avoid (v)
vyhnout se,
uniknout
put in motion (v) uvést do pohybu
ballistic, go (adj)
zuřit, začít
vyvádět
put someone
down (v)
shazovat, srážet
be due to nastat kvůli rationalize (v)
hledat logické
vysvětlení
behaviour (n) chování reassure (v) uklidnit, ujistit
belittling (adj)
snižující,
přezíravý
regain (v) znovu získat
belongings (n)
osobní věci,
majetek
rely on (v) být odkázán na
burden (n) břemeno, zátěž resent (v) cítit odpor
come up with (v)
přijít s, vymyslet
si
responsibility (n) odpovědnost
commit (v) spáchat row (n) hádka
consequence (n) následek scare (v) vystrašit
constantly (adv) neustále self-directed (adj)
na sebe
směřovanou
contrite (adj) kajícný, litující sent into a rage rozzuřit
deserve (v) zasloužit si
set someone up
(v)
narafičit to,
falešně obvinit
destroy (v) ničit set up (v)
zorganizovat,
vytvořit
embarrassed (adj) trapně slap (v) dát facku
excessively (adv) nadměrně sqeeze (v)
zmáčknout,
stisknout
154 9.13 LISTENING
experience (v) zažívat, pociťovat string (n) řada, série
face (n) čelit suicide (n) sebevražda
force (v) nutit
take into
consideration
brát v úvahu
groceries (n) potraviny temper (n)
vznětlivost,
nálada
guilt (n) vina threat (n) hrozba, výhrůžka
harm (v) ublížit, poškodit threaten (v) vyhrožovat
have an affair (v)
mít sexuální
poměr mimo
manželství
treat (v) zacházet, jednat
hold up (v) zdržet se turn on (v)
začít se chovat,
nasadit
honeymoon (n) líbánky unaided (v) bez cizí pomoci
humiliate (v) ponížit
unpredictable
(adj)
nepředvidatelný
charm (n) půvab, kouzlo victim (n) oběť
check up on (v) ověřit si violent (adj) agresivní, násilný
jealous (adj) žárlivý wheelchair (n)
vozík pro tělesně
postižené
justify (v) ospravedlnit whore (n)
prostitutka,
“děvka”
lash out (v) mlátit kolem sebe withhold (v) zadržet, strhnout
menacing (adj) hrozivý, výhružný wonder (v) uvažovat
mistreat (v)
špatně zacházet,
týrat
worsen (v) horšit se
mutter (v) zamumlat worthless (adj) bezcenný
numb (adj) necitlivý, otupený yell at (v) řvát, křičet
peaceful (adj) mírový, pokojný
UNIT 9: SERVICES FOR SINGLE MOTHERS. DOMESTIC VIOLENCE 155
Unit 10:
Youth Drop In Centres. Easy Access Clubs
10.1 Lead-in
Say a few sentences about the three pictures – what do they symbolize in connection to youth
work and social work as such?
10.2 Reading
UK in comparison to the Czech Republic
In the English speaking world the services for young people are structured in a slightly
different way than in the Czech Republic (e.g. there are not typical Drop In Centres
or Easy Access Clubs focusing not only on young people within the club but also on
outreach services – as we are used to it). Concerning Youth Clubs, Youth Centres or
various Community Services, their role overlaps in comparison to the services in the Czech
Republic. Find out for yourself and try to spot the similarities and differences.
156
10.3 Reading
Read the following texts and note down the most important information.
What is a youth club?
Youth clubs give young people a low-cost place to go outside of school, offering them
a sense of belonging. The activities and support from club leaders and volunteers allow
young people to learn new skills and build confidence and resilience for the future, as
well as have fun. Young people choose to go there, with youth clubs open to all young
people. There are around 11,000 youth clubs in England.
What do youth clubs offer?
The 3,500 youth clubs that our members work with offer a huge range of activities. There
is everything from boxing to dance, as well as clubs focusing on the environment, creative
arts and leadership and work skills. Relationships are also at the heart of youth clubs both
with friends and the adults who work there. For some young people, their relationship
with their youth worker or club volunteer may be the only meaningful relationship
they have with an adult – and it can be life changing. Youth clubs offer something for
everyone. We want to make sure every young person in the UK has access to a club that’s
right for them because youth clubs make a huge difference to young people’s lives.
(http://www.ambitionuk.org/seeing/youth-clubs-today)
What happens at a youth club?
Have fun, make friends – A youth club is somewhere to have fun, meet other young people
and make new friends in a safe, friendly and non-threatening atmosphere. Clubs are
designed for you! There is something for everyone, from junior or senior sessions to
motor vehicle and music club projects.
Challenges & opportunities – Get involved in fun and affordable activities for yourself or
a project that will benefit other young people or the community. Some clubs offer the
chance to work towards an award and gain recognition for your achievements such as
the Duke of Edinburgh’s Award. You can also have a say in the running of a youth club,
choosing to be as involved as you want.
Trips & residentials – Clubs can offer affordable or free trips, such as to theme parks or
skate parks. You can even join in on residentials such as to outdoor education centres,
there’s plenty to do!
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 157
Friendly help – There is easy access to information and advice on matters that are important
to you, helping you make informed decisions. Youth workers are there to listen
without judgement, treating each young person equally.
Disabled young people – There are specific clubs running for young people who are disabled
or with additional needs. You can also find programmes and support groups such
as a young parents group or 1-1 support to help you achieve in school if you are finding
school difficult.
(https://www.dorsetforyou.com/youth-clubs)
10.4 Speaking
Answer the questions based on the text above.
Can you influence the programme, activities or even more
serious issues in the youth club?
What do you think the social worker’s role in the youth club
is?
What is 1-1 support?
What would be ideal skills and competencies of a social
worker in such a club?
Do you have any personal experience with drop in / easy access clubs?
What is similar and what is different in comparison with similar clubs in the Czech Re-
public?
10.5 Use of English
Translate useful or important collocations:
– non-threatening atmosphere
– zapoj se
– získej uznání za to, čeho dosáhneš
– to have a say
– nabízí (cenově) dostupné výlety
– join in something
– dá se toho dělat mnoho
– easy access to information
– učinit rozhodnutí
– treat each person equally
– people with additional needs
158 10.4 SPEAKING
additional (adj)
další, dodatečný,
doplňkový
join in (v)
účastnit se, utkat
se, připojit se
advice (n;v) rada; poradit judgement (n)
rozsudek, mínění,
názor
affordable (adj)
dostupný
(finančně)
matter (n)
záležet (na čem),
věc, záležitost
achieve (v)
docílit,
dosáhnout,
provést, vykonat
session (n)
sedění, porada,
zasedání
benefit (n;v)
dávka, prospěch;
prospívat, mít
užitek
skill (n)
schopnost,
dovednost,
zručnost
decision (n) rozhodnutí support (n;v)
pomoc, opora;
podpírat,
pomáhat
drop in centre
nízkoprahový klub
či centrum
threaten (v)
hrozit,
vyhrožovat,
zastrašovat
easy access (club)
snadný přístup
(nízkoprahový
klub)
treat (v)
jednat (s někým
nějak), zacháze
involve (v)
zahrnovat, týkat
se; postihnout,
zapojit se
youth club klub pro mládež
10.6 Reading
Fill in the missing words, use the words given:
voluntary, offered, help, creativity, development, role, youth, tackle, limited, skills
So what does a youth worker do, exactly?
Youth workers (1) . . . . . . . . . . . . . . . . . young people with a whole range of issues from
behavioural difficulties to teenage pregnancy. But what’s an average day like and what
(2) . . . . . . . . . . . . . . . . . do you need?
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 159
Traditionally, the youth worker has been a standalone role incorporated into the services
(3) . . . . . . . . . . . . . . . . . by local authorities. Now, there is a breadth of jobs and sectors
where working with young people plays a dominant (4) . . . . . . . . . . . . . . . . . , and where
the skills and knowledge of youth workers are in demand; from criminal justice to social
care, across the private and (5) . . . . . . . . . . . . . . . . . sectors.
Ultimately, all youth work has one key aim – to help young people’s emotional and social
(6) . . . . . . . . . . . . . . . . . in an informal setting but through educational processes. By
developing supportive relationships with young people, and opening their eyes to new
experiences, (7) . . . . . . . . . . . . . . . . . workers foster increased confidence, ambition and empathy.
This prepares them to make a positive contribution to society in adult life. Youth
workers (8) . . . . . . . . . . . . . . . . . a whole spectrum of issues, from behavioural difficulties to
teenage pregnancy. There are essential attributes that all youth workers need – energy,
patience and (9) . . . . . . . . . . . . . . . . . are paramount. And now more than ever, a positive
approach to collaboration with other organisations is key. This is especially true
in the public sector, where resources are (10) . . . . . . . . . . . . . . . . . and services are being
outsourced.
(http://careers.theguardian.com/youth-worker-career)
aim (n) cíl, úmysl, záměr outsourced (n)
„z venku“ –
využitý pomocí
subdodavatele
approach (n;v)
přístup, postup,
koncepce
paramount (adj)
vrchní, hlavní,
svrchovaný
abortion
potrat, přerušení,
neúspěch
patience (n)
trpělivost,
snášenlivost,
vytrvalost
breadth (n)
šířka, šíře,
rozloha, plocha
pregnancy (n) těhotenství
collaboration (n)
spolupráce,
společné dílo
range (n)
oblast, rozsah,
rozkládat se,
místo
contribution (n)
příspěvek, vklad,
přínos
resource (n) zdroj
demand (n;v)
požadavek, nárok,
poptávka;
požadovat
skill (n)
zručnost,
schopnost,
dovednost
160 10.6 READING
essential (adj)
základní,
podstatný, nutný
society (n) společnost
incorporated (adj)
začleněný,
připojený
standalone (n)
soběstačný,
samostatný
issue (n)
záležitost,
problém, téma
tackle (v)
řešit, zvládat,
chopit se
(problému)
justice (n)
právo,
spravedlnost
ultimately (adv)
v zásadě vzato,
nakonec,
knowledge (n)
znalost,
vědomost, vědění
voluntary (adj)
dobrovollný,
svobodný,
nezávislý
whole (adj;n) celý, úplný; celek
10.7 Use of English
What is the difference (in translation to Czech language) between EXPERIENCE and EXPERI-
ENCES?
VIDEO
10.8 Listening
Watch the video
“What does a youth worker do?”:
https://www.youtube.com/watch?v=Xe0POZZeV44
10.9 Listening
True or false? If false, try to clarify what is correct:
1. A youth worker can put you in touch with a doctor, counsellor or a psychologist.
2. The target age group of the youth workers are those between 14 to 26.
3. At the youth club they provide basketball, softball comps (= competitions) but they
cannot teach you any leadership skills.
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 161
4. If somebody comes with a new suggestion for a course everything can be arranged
by the youth workers themselves.
5. Young people often face bullying and hassle with their friends at school.
6. Youth workers are connected to other services in the area.
7. Absolutely all information between the youth worker and young people is confiden-
tial.
10.10 Speaking
Discuss in pairs or groups:
– Being a youth worker – is it a boring job?
– What might be the difficulties a youth worker might have to face?
– Who are typical young people a youth worker meets?
Make your own questions.
10.11 Reading
Put the paragraphs of the article into the proper order.
A day in the life of a youth worker
(1) “Typically, my mornings are taken up with preparation for upcoming projects. One
of my current projects involves exploring beliefs and values with the school’s year 10
group (aged 14–15). I am working with these young people to research and debate
arguments for and against abortion and capital punishment. This project aims to raise
their awareness of controversial issues and give them the tools to engage in debate while
addressing their own feelings on the topics.”
(2) “Providing positive, engaging activities and continuing to
create opportunities for exploring, addressing and tackling
the issues which affect young people makes this a very challenging
but incredibly rewarding role.”
(3) “Being a youth worker is not a nine-to-five job. In the
evenings I regularly spend time catching up with young people
on issues affecting the local housing estate. At the
moment I am delivering workshops on stereotypes and prejudices,
establishing where stereotypes originate from and how
to challenge them.”
162 10.10 SPEAKING
(4) Kevin Mullins, who won Youth Worker of the year 2012, works part-time with young
people in a high-school-based youth centre in Luton. He says: “A normal working day
is a mixture of admin, project planning, facilities management at the youth centre and
face-to-face work with young people.”
(5) “In the afternoons, I often spend time in one-to-one mentoring sessions, listening
and advising young people who need additional behavioural support. Inevitably there is
admin that requires attention, so I try to catch up on emails before after-school sessions.
After school I run sexual health sessions with years 10 and 11, exploring issues such as
sex and the law.”
(http://careers.theguardian.com/youth-worker-career)
advise (v)
poradit, radit,
doporučit
facility (n) zařízení, vybavení
affect (v)
působit,
zasáhnout, mít
vliv
challenge (n;v)
výzva, úkol;
vyzvat, vybízet k
awareness (n)
povědomí,
uvědomění,
vědomí
inevitably (adv) nevyhnutelně
capital
punishment
trest smrti originate (v)
vytvořit, začít,
pramenit, dát
vznik
catch up (v) dohonit, chytit prejudice (n)
předsudek,
podjatost
continue (v)
pokračovat, trvat,
ponechat
provide (v)
poskytovat,
opatřit, vybavit
current (adj)
současný,
aktuální, běžný
require (v)
žádat, požadovat,
chtít
decision (n) rozhodnutí reward (n;v)
odměna, výdělek;
odměnit, odplatit
engage (v)
zapojit se,
zúčastnit se,
obsadit
taken up (v)
zabraný (něčím /
časem)
explore (v)
prozkoumat,
probádat
tool (n)
nástroj, náčiní,
pomůcka
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 163
facilitate (v)
umožnit,
napomáhat,
pomoci
upcoming (adj)
nastávající,
aktuální,
přicházející
10.12 Writing
Write down (in your own words but using the phrases from articles above) a possible day
schedule of a social worker who deals with socially challenged children in a big city. What is
the most suitable tense to describe a typical day? (The activities probably happen every day.)
Try to use at least some of the following time expressions:
– at last
– after (that)
– afterwards
– before
– when
– as soon as
– once
– in / on / at time
– often
– following
– last
– a long time ago
– at the (very) moment
– later
– since then
– at first
– regularly
10.13 Speaking
Discuss (Feel free to discuss the issue more deeply … You may focus on typical aspects of
various types of youth clubs or drop in or easy access clubs.)
164 10.12 WRITING
Do you think a youth club as described above is the same type of an institution as a drop
in / easy access social club?
10.14 Reading
The situation in the Czech Republic – according to the Czech Association of Streetwork.
Outreach services, mobile youth work and youth drop-in centres today are a professional
method of performing social work and of social pedagogy. It is also concerned with street
children and street youths, drug addicts, homeless, people living in socially excluded
areas and prostitutes. Their problems include isolation and poverty, physical hunger, lack
of affection and respect, drug consumption, an inclination towards violence, extremist
tendencies, homelessness, and boredom.
Our approach developed for advisory work on the street is practised all over the world
in a variety of forms and according to a variety of different theories. Its origins lie in the
concept of outreach work developed in the USA. The first social pedagogical programmes
were developed as early as the late 1920s, especially in large cities, in connection with
constantly increasing juvenile delinquency. The target group typical at that time was the
youthful street group, clique, or juvenile gang.
Since the Second World War, street work approaches have been developed in almost
all the nations of Western Europe, in Great Britain, where it is referred to as “Detached
Youthwork”. In the Netherlands, it is known as “Street Corner Work”, in Switzerland as
“Gassenarbeit”. In France, street workers are referred to as “Travailleurs de la Rue”; in
Germany, this approach is referred to as both Street Work and Mobile Youth Work. In the
Czech Republic we use terms like „streetwork“, “terénní sociální práce”, “kontaktní práce”,
“nízkoprahové centra a nízkoprahové kluby, NZDM”.
(http://www.streetwork.cz/index.php?option=com content&task=view&id=790)
according to
(prep)
podle inclination (n)
záliba, sklon,
náklonnost
addict (n) závislý include (v)
zahrnovat,
obsahovat
advisory (adj)
poradní,
rádcovský
juvenile (adj) mladistvý
affection (n)
rozrušení,
ovlivnění, cit (pro
někoho)
origin (n) původ
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 165
approach (v) přístup outreach service terénní služba
boredom (n) nuda perform (v)
vykonat, zhostit
se
clique (n)
parta, (zájmová)
klika
refer (v)
svěřit (se),
poukázat (na)
concern (n;v)
zájem, věc;
zajímat
target (n) cíl, zaměření
consumption (n) konzumace towards (prep) směrem k
delinquency (n)
delikvence,
kriminalita
violence (n) násilí
develop (v)
rozvíjet,
zdokonalovat
youth (n; adj) mladý; mladistvý
excluded (adj) vyloučený
10.15 Use of English
Fill in the following sentences (At first try not to look at the article above.)
1. Youth drop in centres today are a professional method of perform . . . . . . . . . . . . .
social work.
2. It is also concern . . . . . . . . . . . . . . . . . with street children.
3. People are living in social . . . . . . . . . . . . . . . . . exclud . . . . . . . . . . . . . . . . . areas.
4. Our approach develop . . . . . . . . . . . . . for advisory work is practis . . . . . . . . . . . . .
all over the world.
5. Programmes were develop . . . . . . . . . . . . . . . . . especial . . . . . . . . . . . . . . . . . in large
cities in connection with constant . . . . . . . . . . . . . . . . . increasing juvenile delinquency.
166 10.15 USE OF ENGLISH
10.16 Speaking
Radio role play – try to simulate a discussion between a young person and a youth worker on
a chosen topic (eg. bullying at school, problems with relationships, domestic violence, having
met a drug dealer, …)
Student A = youth worker (social worker, social pedagogue)
Student B = young person in need of a profound discussion
Student C = radio presenter who leads the discussion
10.17 Reading
Read the article.
Street-based youth work lauded for tackling violence
A major two-year study has found that street-based youth work can play a vital role
in tackling violence among young people. The Touch Project by academics at Newman
University College found that the “unpredictable nature of the street environment” allows
outreach workers to capitalise on “spontaneous encounters” to constructively confront
violent behaviour.
But it warns that such workers need to be “embedded and visible in the community for
several years before they become truly effective”, arguing that “funding and evaluation
regimes should reflect this”.
Mike Seal, head of youth and community studies at Newman University College, said more
funding should be made available to secure permanent, long-term community-based
youth work, as opposed to targeted “project-based” initiatives. “Funding limitations mean
that often youth workers have limited time and have to target certain things,” he said.
Seal argued that trusting relationships must be established with young people in order to
challenge violent behaviour effectively, which often takes some time. He explained: “If
you go straight in to talk about violence with young people they may not even be aware
of the violence they’re engaged in and may be reluctant to talk about it.”
The study recommends that councils should use regular round-table discussions with
street-based youth workers and young people to help address issues surrounding street
violence. Seal said regular discussions would improve relations between young people
and local authorities, while encouraging discussion on the effectiveness of policy and
how best to distribute funding. He said: “Councillors and youth workers should be pushing
for that debate to happen.” He added that street-based youth workers need more
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 167
access to formal specialist training, because their role requires them to be able to make
more “in the moment” responses than club-based youth workers. Training should equip
them to respond to threats or, in extreme cases, actual violence, he said.
See more at:
http://www.cypnow.co.uk/cyp/news/1075938/street-youth-lauded-tackling-violence#sthash.jYA5hAcV.dpuf
access (n;v)
přístup;
přistupovat
local authorities místní úřady
allow (v)
dovolit, povolit,
připustit
oppose (v)
oponovat, bránit
se, čelit
available (adj) dostupný policy (n)
metoda, postup,
politika
aware (adj) být si vědom reluctant (adj)
neochotný,
váhavý
capitalise (v) zhodnotit, vydělat require (v)
vyžadovat,
požadovat
certain (adj) jistý, nějaký response (v)
odezva, ohlas,
odpověď
confront (v) čelit, postavit se secure (v; adj)
zajistit;
zabezpečený,
bezpečný
constructively
(adv)
konstruktivně spontaneous (adj) spontanní
embedded (adj)
zasazený,
vtisknutý
surrounding (adj)
okolní,
obklopující
encounter (n;v)
setkání, střetnutí,
souboj
tackle (v) řešit, zvládat
encourage (v)
povzbudit, dodat
kuráž
target (n;v) cíl, úkol
engage (v)
zapojit, obsadit,
zaujmout
threat (n)
hrozba, výhružka,
nebezpečí
environment (n) prostředí (životní) truly (adv)
opravdu,
opravdově
equip (v) opatřit, vybavit trusting (adj) důvěřivý
168 10.17 READING
establish (v)
stanovit, zřídit,
založit
unpredictable
(adj)
nepředvidatelný
explain (v) vysvětlit visible (adj) viditelný
challenge (n;v) výzva, úkol vital (adj)
rozhodující,
zásadní, důležitý
laud (v) chválit, velebit warn (v) varovat, upozornit
10.18 Speaking
Answer the questions according to the article above:
1. Can street-based youth work actually improve the situation in the streets?
2. What are the conditions determining the success of street-based youth work?
3. What type of social work does Mike Seal prefer?
4. Limited time and insufficient funding may be a threat according to M. Seal – in what
ways?
5. How come young people “may not even be aware of the violence they’re engaged in
and may be reluctant to talk about it”? Violence is violence and it is clear, or it is
not?
6. Create your own questions concerning the last paragraph.
10.19 Speaking – pair or group work.
Summarize the main ideas of the Newman University College research. Try using at least some
of the following phrases:
– tackling violence
– street environment
– confront violent behaviour
– embedded and visible in the community
– secure permanent, long-term community-based youth work
– limited time
– help address issues surrounding street violence
– debate to happen
– access to formal specialist training
UNIT 10: YOUTH DROP IN CENTRES. EASY ACCESS CLUBS 169
10.20 Speaking
Try to speak about the pictures from youth clubs for at least one minute. How many sentences
can you make?
10.21 Listening
Suggested Listening:
The Verve – The Drugs Don’t Work
The Velvet Underground – Heroin
Massive Attack – Protection
The Rembrandts – I’ll Be There for You
U2 – I Still Haven’t Found
170 10.20 SPEAKING
UNIT 11:
Occupational Therapy
11.1 Lead-in
• One of the oldest human needs is having someone to wonder where you are when you
don’t come home at night. (Margaret Mead)
• Everybody needs beauty as well as bread, places to play in and pray in, where nature
may heal and give strength to body and soul. (John Muir)
• Man needs difficulties; they are necessary for health. (Carl Gustav Jung)
• Do you agree with the quotations? Why? Why not?
• Do you think they are related to social work?
11.2 Reading
Read the text and translate it.
Maslow’s hierarchy of needs
1. Physiological needs
Physiological needs are the physical requirements for human survival. Air, water and
food are requirements for survival in all animals, including humans.
2. Safety needs
Safety needs include personal security, well-being and a safety net against accidents or
illness and their impacts.
3. Belonging
The third level of human needs is interpersonal. Humans need to love and be loved by
others.
UNIT 11: OCCUPATIONAL THERAPY 171
4. Esteem
All humans have a need to feel respected; this includes the need to have self-esteem and
self-respect.
5. Self-actualization
“What a man can be, he must be.“ This level of need refers to what a person’s full potential
is and the realization of that potential.
(www.aota.org/About-Occupational-Therapy/#sthash.y0ivr4Cn.dpuf)
hierarchy (n) hierarchie accident (n) nehoda
need (n) potřeba impact (n, v) dopad, dopadnout
physiological
(adj)
fyziologický belong to (v) patřit
requirement (n) požadavek level (n) úroveň
survival (n) přežití respect (n)
úcta, vážnost,
respekt
human (n, adj ) lidský, člověk self-respect (n) sebeúcta
shelter (n)
přístřeší, azyl,
úkryt
esteem (n) úcta, vážit si
protection (n) ochrana value (n) hodnota, cenit si
safety (n) bezpečí
self-actualization
(n)
seberealizace,
sebeuskutečnění
security (n) bezpečí, jistota potential (n) potenciál
well-being (n)
pocit zdraví,
fyzické i duševní
pohody
11.3 Use of English
Look up in the dictionary the vocabulary concerning Maslow’s hierarchy of needs and write it
into the pyramid.
172 11.3 USE OF ENGLISH
5. Self-actualization
4. Esteem
3. Belonging
2. Safety needs
1. Physiological needs
11.4 Speaking
Define specific needs which are vital for following clients and suggest some ways how to fulfill
them.
1. A mother of a 2-year-old child, her partner has just left her for another woman, she
is depressed and feels suicidal – cannot stop thinking about ending her life. She
lives far from her family and has no friends.
2. A 16-year-old girl told her mother that her mother’s partner started to abuse her
sexually. Her mother doesn’t believe her. The girl is frightened, says she thinks her
mother doesn’t like her as she says that her daughter is a strange child and hard to
love.
3. An 8-year-old boy starts lashing out aggresively at his younger sister if she disturbs
him, says to his parents “I want to hit you, I want to hurt you”. When he is in
the classroom he whispers in response to teachers and is described as “very shy”
– mother thinks he is bullied.
4. A 75-year-old man has come to live in a care home. He is a widower and his daughter
with her family lives abroad. He misses his dog that is now looked after by his friend.
5. Parents after the birth of a son with Down syndrome. They are shocked, do not know
how to take care of the child and how to tell their relatives about him.
6. A 35-year-old woman with two children, her husband abuses her physically and
emotionally. She already left him four times but kept coming back believing he
would change. She feels tired and worthless.
7. A 42-year-old man with three children, he has just learned that his wife died in a car
crash. He doesn’t have parents and is not on good terms with his in-laws.
8. A 30-year-old man started a new job. Almost since day one he feels he has been
mistreated – put down and belittled by his manager in front of customers when he
has done nothing wrong, being blamed for other peoples’ mistakes and forced to
work overtime without payment.
9. A 40-year-old woman started drinking wine 8 years ago after the birth of her children
as she was bored at home. Now she is in a habit of opening a bottle after she gets
home from work and can’t stop until the bottle is finished.
10. Parents whose son was born prematurely and after 2 months in an incubator died,
their 3-year-old daughter keeps asking about her brother.
UNIT 11: OCCUPATIONAL THERAPY 173
care home (n)
dům
s pečovatelskou
službou, domov
pro seniory/
osoby
s postižením
blame (n, v) vina, obviňovat
suicidal (adj) sebevražedný force (v) přinutit
disturb (v)
rozrušit,
zneklidnit
overtime (adv) přesčas
Down syndrome
(n)
Downův syndrom payment (n) platba, placení
relative (n) příbuzný habit (n) zvyk
worthless (adj)
bezcenný,
zbytečný
in-laws (n)
příbuzní získaní
sňatkem
mistreat (v) špatně zacházet prematurely (adv) předčasně
11.5 Reading
Reat the text and translate it.
Occupational Therapy
Occupational therapy is the use of treatments to develop, recover, or maintain the daily
living and work skills of people with a physical, mental or developmental condition.
Occupational therapy interventions focus on adapting the environment, modifying tasks,
teaching skills and educating the client/family in order to increase participation in the
life of the community and performance of daily activities, particularly those that are
meaningful to the client.
Occupational therapists help individuals acquire the skills to care for themselves including
the following:
1. Self-care activities.
2. Schedule maintenance.
3. Routine building.
4. Coping skills.
5. Medication management.
6. Employment.
174 11.5 READING
7. Education.
8. Community access and participation.
9. Social skills development.
10. Leisure pursuits.
11. Money management.
12. Childcare.
(www.aota.org/About-Occupational-Therapy/#sthash.NLKG5SVT.dpuf)
Explain the contents of the 12 skills in English.
occupational
therapy (n)
ergoterapie participation (n) účast
occupation (n) zaměstnání performance (n) výkon, chování
treatment (n) léčba meaningful (adj)
smysluplný,
užitečný
recover (v) uzdravit se acquire (v) získat
maintain (v) udržet schedule (n) rozvrh, program
developmental
(adj)
vývojový routine (n)
rutina, běžný
postup
adapt (v) přizpůsobit se childcare (n) péče o děti
environment (n) prostředí, okolí
11.6 Writing
Choose two of the clients from exercise 11.4 and suggest the means of occupational therapy
suitable for their needs.
11.7 Listening
Listen to the text and fill in the gaps.
Then 60 years old in 2012, Peter had been out for his usual morning bike ride. The sun
was shining bright, and Peter had dismounted his bicycle . . . . . . . . . . . . . . . . . That’s the
last thing he remembers before waking up in a hospital recovery room.
UNIT 11: OCCUPATIONAL THERAPY 175
He had compound fractures in . . . . . . . . . . . . . . . . . , a severe right arm fracture and six
broken ribs.
When Jane first met Peter, she found a broken man – physically and emotionally.
“The last thing anyone could do with this man was give up because you just saw huge
potential. If we . . . . . . . . . . . . . . . . . now, this guy is going to give up. So I would make sure
that we did a lot of things to work with what we could work with, some strategies for
trying to be able . . . . . . . . . . . . . . . . . , trying to be able to take care of himself, to figure out
if he could seat himself with his left arm. We even worked on fine motor . . . . . . . . . . . . . . . . .
with his left hand.“
Since Peter couldn’t use his legs, Jane focused on what Peter could do with his hands. For
four weeks they worked on endurance and fine motor coordination in . . . . . . . . . . . . . . . . .
because his right arm was broken and the physicians weren’t sure Peter would ever regain
function in it.
“She was working with me on my hands. She would put . . . . . . . . . . . . . . . . . on a table and
I would have to try and pick one up, and I couldn’t do it,” Peter recalls. “When they would
ask me to do something like that that I couldn’t do, . . . . . . . . . . . . . . . . . I would break down
and cry, because I had been doing those things . . . . . . . . . . . . . . . . .”
Peter was in rehabilitation for . . . . . . . . . . . . . . . . . During that time there were lots of ups
and downs. In . . . . . . . . . . . . . . . . . , Peter was released from inpatient therapy.
“At this point in time if you look at me you would never know that I was . . . . . . . . . . . . . . . . .”
11.8 Listening
Listen to the story and find out the differences between the text and the recording.
I was diagnosed with anxiety, depression and panic attacks as a child. I cried easily
and was often anxious and overwhelmed by my duties and activities of daily living. Just
getting out of bed, getting dressed and making my breakfast to go to school were beyond
me. When I was a teenager, I was hospitalized after several years of medication and
counselling had not been effective. I received occupational therapy services while in
the hospital’s inpatient and day centre. The occupational therapist provided a practical
approach to my daily activities and how to maximize my ability to participate in the
programmes I found meaningful. She taught me the skills of task analysis – learning
how to break tasks down to prevent depression and frustration, whether that task was
doing my English homework or setting the table for dinner. The occupational therapist
also performed a home and school visit to evaluate how the house could be modified to
best support me – with a plan for what to do when I was experiencing distress during
the school lessons, and with lists or schedules posted at home to minimize anxiety and
176 11.8 LISTENING
remind me of the coping strategies available to me. It’s been a long and challenging way
since then.
recovery (n) uzdravení inpatient (adj)
lůžkový (např.
péče)
fracture (n) zlomenina overwhelm (v) přemoci, zahltit
compound (v, adj) složit, složený
household chores
(n)
domácí práce
severe (adj)
vážný, těžký,
kritický
hospitalize (v) hospitalizovat
motor (adj) motorický preteen (n)
dítě mladší než
13 let
endurance (n)
vytrvalost,
odolnost
approach (n) přístup
function (n) funkce, úloha evaluate (v) ocenit, zhodnotit
recall (v)
vzpomenout si,
vzpomínat
available (adj) dostupný
rehabilitation (n) rehabilitace challenging (adj)
náročný,
namáhavý
release (v)
uvolnit, propustit,
vyprostit
resident (n) obyvatel
11.9 Listening
Listen to the story. Are following statements true or false? Correct the false ones:
1. Rachel lived in a care home.
2. Her hand was amputated.
3. She suffered from anxiety.
4. She did not want to do anything.
5. She wanted to try relaxation.
6. She chose Scripture reading and meditation.
7. Rachel liked swimming and watching TV.
8. Therapy helped her to deal with the death of her sister.
9. Leisure activities helped her to concentrate on herself.
10. Leisure activities can decrease stress and increase safety of a client.
UNIT 11: OCCUPATIONAL THERAPY 177
Have you ever had a teacher who was so tough on you that you loved her for it? That is
how I remember my client Rachel. She was a very difficult resident in a care home. The
nursing staff didn’t know what to do with her.
She had a number of medical issues including diabetes and a below-the-knee amputation,
but what really debilitated her was the extreme anxiety she experienced. She was
terrified to get out of bed and was reluctant to do almost anything.
I couldn’t do therapy “as usual“ with Rachel and because of that, she taught me a lot. I
wouldn’t normally think of leisure as the first area of occupation to address; but we started
talking about leisure pursuits and relaxation techniques as her most immediate need.
In a short time, with assistance, she was able to begin selecting leisure activities she
enjoyed, such as Scripture reading and meditation, knitting, writing letters and exercise.
Amazingly, she then dealt with the death of her daughter and brother in the ensuing
three months with no increase in anti-anxiety medication and a very significant decrease
in panic attacks. Rachel also identified the leisure activities as “helping me to focus on
something besides myself“.
Leisure can be a powerful tool to decrease physical or emotional pain and anxiety as well
as increase function. It can bridge mental and physical health. Rachel reinforced in me
that being careful to listen to and address the client’s specific needs with occupation, in
this case starting with leisure, can change a life.
staff (n)
zaměstnanci,
personál
Scripture (n) Písmo svaté
debilitate (v) oslabit, vysílit decrease (v)
snížit, zmenšit,
klesat
terrified (adj)
vyděšený,
vystrašený
tool (n) nástroj
reluctant (adj)
zdráhavý,
neochotný
emotional (adj) citový, emoční
immediate (adj)
okamžitý,
bezprostřední
mental (adj) duševní, psychický
178 11.9 LISTENING
11.10 Use of English
Write words concerning occupational therapy you can find in the texts into the bubbles.
11.11 Ideas for Homework
a) Match two halves of the sentences.
b) Choose one of the cases and write down at least six more sentences with “Tips for living
life to its fullest“ for this client.
Tips for living life to its fullest:
a) For parents of a child with an autism spectrum disorder:
• Help your child remember what to
do by showing pictures,
• Do self-care activities, like getting
dressed, eating, and brushing
teeth,
• Help your child tolerate different
sensory experiences,
• Anticipate situations your child
might find difficult and be
prepared to use the strategies
• such as sights, sounds, touch,
smells, taste and textures, and
movement.
• that help your child stay calm, such
as offering favourite objects or
a snug blanket.
• pretending to do the activity
yourself, saying the next step out
loud, or singing songs with
directions.
• in the same way at the same time
each day to create routines.
UNIT 11: OCCUPATIONAL THERAPY 179
b) For a person recovering from stroke:
• Learn one-handed techniques for
how to do things like
• Learn how you can safely move
from sitting to standing,
• Use ordinary activities that are
meaningful to you to improve
function, strength, and endurance,
• Train to use mobility aids (walkers,
canes or wheelchairs)
• get in and out of your bed, use the
bathroom or the tub/shower, and
perform other activities.
• open packages, get dressed, cut
food, and use a computer.
• to increase your ability to navigate
safely in your community.
• these activities could include
things like gardening, pet care,
cooking, and household tasks.
c) For a carer of a person with Alzheimer’s disease:
• Large, clearly written signs with
step-by-step directions can help
the person
• Maintain an emotional connection.
Revive shared interests through
photos and memories,
• Help create activities that you and
the person can do together and
teach you strategies to effectively
manage difficult or unusual
behavior
• Have some time to yourself.
Remember, you need to take care
of yourself first,
• encourage the person to share his
or her life story with you.
• continue to do basic tasks like
microwave a frozen meal or get
dressed.
• in order to care for someone else.
• (e.g., the person thinks you are
someone else, is dressing
inappropriately, cries easily, etc.).
l
autism (n) autismus conserve (v)
chránit, uchovat,
šetřit
disorder (n) porucha techniques (n) techniky
self-care (n) sebeobsluha aid (n)
pomůcka (pro
postižené)
pretend (v) předstírat walker (n) chodítko
180 11.11 IDEAS FOR HOMEWORK
direction (n) směr, řízení cane (n) hůl
succeed (n) uspět, mít úspěch wheelchair (n) invalidní vozík
sensory (adj) smyslový designate (v)
určit, vymezit,
označit
experience (n) zkušenost, zážitek disease (n) nemoc
anticipate (v)
předvídat,
očekávat
inappropriately nevhodně
stroke (n) mozková mrtvice
11.12 Listening
Listen to the song “Do you remember” by Phil Collins and complete the lyrics.
11.13 Reading
Read the text and translate it.
What is Reminiscence Therapy?
Reminiscence therapy uses prompts, such as photos, music or familiar items from the
past, to encourage the patient to talk about earlier memories. It’s generally offered to
people in their later years who have mood or memory problems, or need help dealing
with the difficulties that come along with aging. Reminiscence therapy can be conducted
formally or informally with individuals, families or groups. Sessions can last from 30 to
60 minutes and take place weekly or even several times a week.
Typical topics are:
– Family and friendships.
– Loves and losses.
– Achievements and disappointments.
– Adjustments to life’s changes.
Reminiscence is a way for a therapist and patient to develop a therapeutic relationship.
By creating a sympathetic situation, therapists may make it easier for patients to verbalize
their problems and concerns. This therapy can help patients establish realistic goals and
come to terms with life’s disappointments and limits, while taking pleasure and pride in
recalling accomplishments.
UNIT 11: OCCUPATIONAL THERAPY 181
(www.eastsussex.gov.uk/NR/rdonlyres/ReminiscenceCatalogue)
Topics for discussion:
– Is it beneficial for people to recall their past experiences?
– What is the first memory from your childhood?
– What memories can help people to overcome difficult situations?
– Why do old people like telling about their youth?
– Do you speak with your grandparents about their lives?
reminiscence (n) vzpomínka adjustment (n)
přizpůsobení,
úprava
prompt (n) podnět, pobídka session (n)
terapeutické
sezení, hodina
familiar (adj) důvěrně známý therapist (n) terapeut
memory (n)
vzpomínka,
paměť
patient (n) pacient
mood (n) nálada sympathetic (adj)
soucitný,
podporující
aging (n) stárnutí koncern (n) starost, obava
conduct (n)
vést, řídit, chovat
se
come to terms
smířit se,
vyrovnat se
loss (n) ztráta limit (n)
mez, hranice,
omezit
achievement (n) úspěch, výkon pride (n) hrdost, pýcha
disappointment
(n)
zklamání
11.14 Follow up
In pairs suggest some topics for reminiscence therapy. Then the group will choose one of them
– e.g. “my favourite toy(s)”, everybody brings their favourite toy(s) into school and the group
hold a reminiscence session.
182 11.14 FOLLOW UP
UNIT 12:
Aftercare services
12.1 Lead in - Brainstorming
Find (Think out) as many words connected with aftercare services as you can. If you do not
know what the aftercare service is, read the following definition.
Aftercare service is a support for a person discharged from an institution, such as hospital,
hostel, children home, or prison.
12.2 Reading
Read the history of Aftercare Service in Sydney, Australia. Order all the paragraphs. Think
about a suitable name for each paragraph.
A. After two years visiting patients, Emily Paterson was determined to do something
about the plight of the many ex-patients who re-entered a world where family, friends
and employers shunned them and they had no government support. There were Aftercare
Associations in England and America but none in Australia. So, in 1907, with the support
of medical, political and intellectual figures of the day, Emily proposed the formation
of Aftercare. She sent out the invitations to meet at Rockend to form the Aftercare
Association. It was a success due not only to her commitment but that of the staff and
especially psychiatrists at Gladesville Hospital and their families, Emily’s extended family,
and the local community.
B. Aftercare Service was established byEmily Paterson, a woman of great courage, foresight
and strength, in 1907. When Aftercare celebrated its centenary in 2007, the
celebrations were called ‘Emily’s Party’ and on the invitation were the words: ‘One
Woman’s Vision that changed thousands of lives‘. That woman was Emily Paterson the
founder of Aftercare; her ‘vision’ was especially remarkable because she was blind.
C. Always working voluntarily, she was Aftercare’s first Honorary Secretary until 1912,
then took various executive positions. She became President in 1940 and remained so
until her death in 1945. She helped establish Aftercare’s non-judgmental ethos. She
UNIT 12: AFTERCARE SERVICES 183
was also very active in fundraising. Emily Paterson found comfort in music and religion;
she composed many church hymns. Despite suffering ill health as a child, as a result of
which she lost her eyesight, she was known as a very independent woman who went on
to achieve great things in the world.
D. It is now more than a century later and the focus of Aftercare Service work has not
changed. Its objective has always been to assist people to live independent lives in their
chosen community. It is now the longest-serving organisation of its kind in Australia,
with services in over 40 locations across Australia and they are committed to continuously
evolving to meet the needs of all Australians. At any given time, thousands of people aged
from 12 to 80 years are being supported through our range of services. The organization
is founded on the values of respect, integrity, leadership, professionalism, fairness and
advocating a better understanding in the community of social and emotional wellbeing.
E. As a child Emily was frequently sick and her sight progressively deteriorated. When
she was about 16 years old, she was taken to England for specialist eye treatment but
there was no cure. It was probably when she finally lost her sight that Emily had a mental
breakdown, perhaps severe depression. Rockend, the place where she lived, was close
to Gladesville Psychiatric Hospital and it was as a form of mutual therapy that Emily
began visiting the patients. She was able to visit female patients, often inviting them to
Rockend to have afternoon tea. She formed very strong relationships with these women
and became concerned that, when they left the hospital, they would have nowhere to
live, no money and be without friends—a very frightening prospect for someone who has
just recovered from mental illness.
(www.aftercare.com)
Order Letter Name of the paragraph
1
2
3
4
5
184 12.2 READING
advocate (v) something hájit
breakdown (n) zhroucení
commitment (n) to something oddanost čemu
concern (v) dělat obavy, znepokojovat
deteriorate (v) (z)horšit (se)
determine (v) určit, stanovit
due to something kvůli, díky čemu
evolve (v) vyvíjet se
executive (adj) řídící, zodpovědný
foresight (n) předvídavost
founder (n) zakladatel
integrity (n) morální zásadovost, celistvost
mutual (adj) vzájemný
plight (n) těžký úděl
propose (v) something to somebody navrhnout
range (n) řada, rozsah
remain (v) zůstat
severe (adj) těžký, přísný
voluntarily (adv) dobrovolně
12.3 Use of English
The table below contains some words from the article. Fill in the meaning and three phrases
or sentences for each word in the third column.
UNIT 12: AFTERCARE SERVICES 185
Words from the
text
Meaning Other words from same
root (in typical phrase or
sentence)
founder someone who starts a school,
organization, business, or
community
The newspaper was
founded in 1907.
a solid foundation;
a foundation course
voluntarily done because you chose it; you
are not paid for it
executive
to propose
to evolve
commitment
to determine
mutual
Complete each sentence with a word derived from the word in brackets at the end.
a He is one of the original . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . of the party. (found)
b She works as a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . for the Gay Helpline. (voluntarily)
c There have been no . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . in this state for almost 20 years.
(execute)
d The Security Council has rejected the latest peace . . . . . . . . . . . . . . . . . (propose)
e He finally accepted the theory of . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . by natural selection.
(evolve)
f He admitted he . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . that murder. (commitment)
g The Prince’s destiny was . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . from the moment of his
birth. (determine)
h The meeting will take place at a . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . convenient time.
(mutual)
186 12.3 USE OF ENGLISH
12.4 Speaking
Find a picture of Emily Paterson on the Internet. What did she look like? In pairs, describe
her appearance.
12.5 Writing
What was Emily like? Could you describe her character according to the article?
12.6 Use of English
Fill in the gaps with articles and determiners or leave the gap empty.
It is now more than . . . . . . . . . . . . . . . . .century later and . . . . . . . . . . . . . . . . . focus of Aftercare
Service work has not changed. . . . . . . . . . . . . . . . . . objective has always been
to assist people to live . . . . . . . . . . . . . . . . . independent lives in . . . . . . . . . . . . . . . . . chosen
community. It is now . . . . . . . . . . . . . . . . . longest-serving organisation of its kind in
. . . . . . . . . . . . . . . . . Australia, with services in over . . . . . . . . . . . . . . . . . 40 locations across
Australia and they are committed to continuously evolving to meet . . . . . . . . . . . . . . . . .
needs of all . . . . . . . . . . . . . . . . . Australians. At . . . . . . . . . . . . . . . . . given time, thousands
of . . . . . . . . . . . . . . . . . people aged from 12 to 80 years are being supported through
our range of services. . . . . . . . . . . . . . . . . . organization is founded on . . . . . . . . . . . . . . . . .
values of . . . . . . . . . . . . . . . . . respect, . . . . . . . . . . . . . . . . . integrity,. . . . . . . . . . . . . . . . . leadership,
. . . . . . . . . . . . . . . . . professionalism and . . . . . . . . . . . . . . . . . fairness.
Check the solution in 12.2.
12.7 Follow up
Having in mind the words: ‘One Woman’s Vision that changed thousands of lives‘, remember
a man or a woman you know of who also changed thousands of lives. Tell others or write
down something about her/his life.
UNIT 12: AFTERCARE SERVICES 187
12.8 Listening
Listen how Aftercare Service helps clients nowadays and read along the text. Underline all
the words or phrases you do not know.
How we help clients
– Our workers have a wealth of information about all the services available to help
clients. We support clients by walking with them on a day-to-day basis, making sure
that they can access everything they need. They might have just come out of hospital
and be capable but not necessarily confident, or they may be feeling very sad. We
are there to make sure that they are okay, so that they know that ‘Tomorrow will be
a better day.’
– Our approach involves working with clients so that they develop the skills to do things
for themselves, giving them a sense of empowerment and responsibility in their lives.
– We place great emphasis on getting clients involved in the community by making sure
that they can access everything they need.
– We encourage volunteering both within and outside Aftercare so that clients can develop
their skills to work as a volunteer and support others.
– In Aftercare’s Peer Support Program each Peer Support Worker who have ‘lived experience’
of mental illness is willing to share their experience and knowledge with others,
including other Aftercare staff, participants and their families and carers. Peer Support
Workers show that recovery is possible and they make good role models. Their
involvement also has a considerable positive impact on the stigma that surrounds
mental illness.
– Aftercare works very closely with colleges, universities and schools. Our training and
development programs include learning and development modules, certification programs,
additional support and intern/work experience. This program is designed to
provide people with the necessary skills to be able to take advantage of employment
opportunities. We provide direct, personalised outreach support to assist people
whose ability to find and keep a job is impacted by mental illness or who receive Disability
Support Pension.
(www.aftercare.com)
188 12.7 FOLLOW UP
Write down words or phrases you underlined into your Vocabulary table. In pairs find their
translation into Czech:
UNIT 12: AFTERCARE SERVICES 189
12.9 Use of English
Find words from the text described by following definitions:
a large amount of money or useful quality. . . . . . . . . . . . . . . . .
If you are. . . . . . . . . . . . . . . . . you feel sure about your abilities or
qualities.
happening every day
giving power and status to a person or a group of people in
a particular situation
someone who looks after a person who is ill or unable to look
after themselves
an effect or an influence
to work in a job in order to get experience, often for low or no
pay
bringing services to people at home or to where they spend
their time before they have to ask for them
to get something that someone gives or sends to you
12.10 Listening
Listen to the text again, try to understand as much as possible and note down some main
fields and activities which the Aftercare Service provides.
12.11 Reading
There are 6 items which give some examples of trainings which Aftercare Service offers their
clients. Match the first half of each item with the second half.
Cooking and Management
Quitting Lifestyle Workshops
Stress Skills
190 12.10 LISTENING
Health Nutrition
Discussion Smoking
Communication Groups
12.12 Speaking and Writing
In pairs speak about what TWO WHEELS PROGRAMME could be. Think out as many possibilities
as possible, even not realistic. Write down your ideas. Then share your ideas with the
whole class.
12.13 Reading
Read the article about another activity which Aftercare Service provides:
Two wheels programme presents bikes
On Tuesday 14th of June, The Two Wheels Programme presented their completed bikes
to needy families. This round Aftercare collaborated with other organisations such as
Workfind and the Albany Men’s Shed to get five beautiful… bikes restored so they can
be loved and used again. The Mayor of Albany, Paul Grant presented Certificates to the
people who worked in the program to restore the bikes although not all could attend
because some have found work! Well done! Another great example of the community
working together for terrific outcomes!
(http://www.aftercare.com.au/our-programs/personal-helpers-mentors-phams-service/2-wheels-2wp-program/)
Sum up the article in on sentence. Did you guess well in 12.12? Share with the whole class.
12.14 Follow up
In groups of three or four gather your notes and remember everything you have got to know
about Aftercare Service up to this time to make a leaflet or a poster with information about
Aftercare Service. Be creative as much as you can.
UNIT 12: AFTERCARE SERVICES 191
12.15 Pre-reading activity
Each student will get one slip of paper with a new word or collocation and its definition.
He/she will memorise one word and definition, gives the paper back and then the class mingles
and exchange words. After that, the whole class checks the Vocabulary in the table.
addict (n) závislý člověk
cause (n) root cause původní příčina
chore (n) domácí práce
clad (adj) oblečený
counsellor (n) poradce
credit (v) somebody with something přisuzovat, připisovat komu co
desperate (adj) zoufalý
dignity (n) důstojnost
legacy (n) dědictví, odkaz
marginalise (v) přhlížet, odsouvat na okraj zájmu
overdose (v) předávkovat se
record (n) criminal record rejstřík trestů
recovery (n) zotavení
robbery (n) loupež
sacrifice (n) oběť
sentence (n) trest, rozsudek vynesený soudem
setback (n) krok nazpět, nezdar
sleeper (n) rough sleeper
člověk spící venku, většinou bez
domova
skill (n) coping skill zvládací strategie, dovednosti
tackle (v) something dát se do něčeho, řešit něco
treatment (n) léčba, zacházení
192 12.15 PRE-READING ACTIVITY
12.16 Reading and speaking.
In four groups read stories of people who were helped or influenced by the aftercare service
Crosscare. Each group will read one story. After that as a group they will prepare a short
presentation about their person to introduce her/him to other groups.
Jaxon’s STORY – GENERAL CLIENT
Jaxon didn’t dream of becoming an addict. Jaxon dreamed of
horses. At just sixteen, he stood on the rich green grass of the
Curragh … a promising young apprentice jockey, watching his
dreams become real.
But one night Jaxon mixed in with the wrong crowd. He first
used heroin at age 18. Less than three years after he looked
out over the Curragh, Jaxon was in a prison cell for committing
robbery to finance his drug habit. (His jump from drugs to
crime isn’t unique: in a recent UK study, nearly six in ten drug
users say their drug use came before crime.)
He spent most of his twenties in prison, including the first years of his daughter’s life.
Says Jaxon, “She thought I was out of the country working, me Ma told her that. I promised
meself as soon as Cara was born that would be my last sentence. It was pretty hard on my
parents.”
This is where Jaxon was at when he came to Crosscare Ireland. With a criminal record and
few options for the future, but determined to keep the promise he’d made to set things
right. For Jaxon, and for others in his shoes, Crosscare provides free job training, help
with housing, drug treatment and aftercare support.
Today he’s a changed man, having gone from heroin user to devoted father. And no one
is more thrilled than Jaxon:
“I am after getting me own apartment from the council. It’s a two-bedroom apartment for me
and my daughter, not too far from me mother’s house. I can see me Ma from where I live so
my daughter actually cycles up and when she’s ready to come home I wait at the top of the
road. I am looking forward to the rest of me life … and I thank this programme for what it
done.
UNIT 12: AFTERCARE SERVICES 193
Daisy – HIGH PARK AND AFTERCARE
Daisy had childhood trauma. She was unable
to make peace with it for years, and at a young
age turned to drugs as a way to cope. Homeless
by 19, she remembers one night most of all:
“I got a very bad beating by two girls that particular
night and nobody wanted to know me. I had
no money, nowhere to go, and literally having no
dignity.
I was so young at the time plus I’d never lived away
from home before… it was very very scary.”
You can see why Daisy is so sure she’d be dead by now — or back on the streets — if
she hadn’t gotten help. Instead she is very much alive, this young mother with the dark
hair and warm smile. Getting an education. Rebuilding her life. Renewing relationships.
Back with her little girl.
I’m delighted to report that Daisy is totally drug-free — and equally delighted that Crosscare
Ireland could be there to help Daisy with her recovery.
“Life on the streets is very different for women,” Daisy says plainly “because people tend to
prey on that. You mix in with alcoholics, with anyone just so you are in a group rather than
on your own and even then you can’t trust the people you’re mixing in with.”
The root cause may be a painful event, or a devastating personal or financial blow. But
the fact is thatthese things could happen to any one of us, even you or me. And when
you’re caught up in something like addiction or homelessness, it’s hard to see a way out.
Audrey was no different — so I won’t pretend her “road home” was without setback…
Years ago, Daisy stayed off drugs long enough to buy a house and have a daughter. By
her own account, she nearly “lost it all”— falling back into addiction because she hadn’t
resolved her childhood trauma. She explains how Crosscare has been life-changing: “In
Crosscare they treat everyone as equal. I learned so many new coping skills and learned to
look at a lot of things that would have driven me back down the road to addiction.”
Daisy learned new coping skills at High Park residential drug treatment programme,
where trained counsellors helped her work through the childhood trauma — then showed
her new ways to cope without turning to drugs. She continued on to our aftercare services
when she’d completed rehab. She credits her aftercare group with giving her the support
she needed to remain drug-free and build a life for her and her daughter.
194 DAISY – HIGH PARK AND AFTERCARE
THIS LEGACY I LEAVE: BY Andrew
When I was 14 I left National School in Athlone, Ireland. It
was the 1940s. My father had left us. But thanks to the sacrifices
of my mother and sometimes to the kindness of strangers
– I’ve had more than my fair share of good luck. In fact I’ve
been fortunate to have worked most of my life in London’s
financial district. But I’ve never forgotten my Athlone of the
1940s with poorly clad school children or old ladies taking
still-full carts back to their farms because there weren’t any
customers. Those memories would have stayed with me any-
way.
A Man Abroad
Even in London I felt how blessed I was, passing rough sleepers so easily missed in
the shop doorways. Often they were Irish men like me, drawn to “the Great Magnet” in
hopes of a better life. Instead they met disappointment – a scene that was replicated
in the quieter streets of Dublin during my summer holidays. And it only needs a little
imagination to guess at their situation when the winter winds blow in from the Irish Sea.
Gift of Gratitude
So, in my heated house with my adequate meals and annual holidays, I am deeply grateful
to whatever spirit it is that calls me to leave a substantial portion of my worldly estate
to those good souls who have so much less, and maybe it’s time to make that a higher
percentage.
Why Crosscare Ireland? I’ve read for many years of the work of the Franciscans for the
poor and marginalised in Dublin, and visited their midday meals in the 1980s. As a donor
I know that nowadays Crosscare’s reach extends to working with drugs victims, which to
me must take an especial dedication. And this is why I’ve left a legacy to Crosscare. For
Ireland, and for all this life has given to me.
Benny AT ST FRANCIS FARM – THE STRENGTH TO SAY GOODBYE
Drug use often begins as a way to be one of the gang. Not for
Benny.
The cocktail of drugs he started using at age 15 – grass,
speed, cocaine, ecstasy – was, in his own words, “the cure
for my feelings.” From ages 4 to 14, awful childhood events
he was too small to control left Benny desperate for a way to
“block away nasty memories.”
UNIT 12: AFTERCARE SERVICES 195
He hid it from his family, saying, “I had a good childhood. I’m glad it happened to me, and
not any of the rest of them.”
Years later, he was dealing and delivering drugs round the country in order to have money
to use them. The self-destructive lifestyle took its toll.“If I had just gone to sleep and never
woke up, I would have been happy.”
At his brother-in-law’s urging, Benny rang Crosscare’s St. Francis Farm. “Basically, I begged
them for help,” he says.“I’ll never forget it.”
On the Farm, Benny began residential rehabilitation. Like all clients, he did a turn in the
kitchen with Chef Alan, planning and preparing meals.“The food is fabulous,” he laughs.
“I’ve put on two stone!”
He credits project worker John O’Riain’s counselling with helping him tackle the root
causes of his drug use. Says Benny, “John turned my whole life around. It’s like he can feel
what I’m feeling. I care now about helping out the little boy who was inside me, ‘cause he
was shut down a long time ago.”
Like most clients, Benny also finds therapeutic the structured daily routine and farm
chores. “It’s no bother doin’ a bit of hard work. I pick up a shovel, I’ll do anything. I’m just
happy to breathe the air again – fresh air.”
Of the 14-week programme, he wishes it were longer – but is thrilled with the man he’s
become. He hopes to take college courses, and to one day return to St. Francis Farm.
“I’d love to do voluntary work, if they’ll have me. I’d like to give something back, for what
people have done for me.” When asked how your support helps, Benny says, “There’s a lot
of people out there, that need help. If Crosscare weren’t there, I would have killed myself
through overdose. I’m not the old Benny I used to be.”
(https://www.mqi.ie/stories/neil-st-francis-farm-strength-say-goodbye)
196 BENNY AT ST FRANCIS FARM – THE STRENGTH TO SAY GOODBYE
UNIT 13
Rehabilitation Of People With Disabilities
13.1 Leading in
Brainstorming. Do you know any famous people who had some kind of disability? How did
the disability influence their lives? Were they able to work?
13.2 Listening
– Watch the short film Famous People with Disabilities and check the brainstorming results
from 13.1. https://www.youtube.com/watch?v=GGCnhCXSQBg
– Do you know why the people from the film are famous? Do you remember which disabilities
they suffered from?
13.3 Reading and Speaking
Divide into two groups. Each group will read 7 quotes and match them with names and
pictures of famous people. Then introduce your famous people and their quotes to the other
group.
Group 1
Person Quote
Leonardo da Vinci If you can’t explain it simply, you do
not understand it well enough.
Charles Darwin Time you enjoy wasting was not
wasted.
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 197
David Beckham The painter has the Universe in his
mind and hands.
Albert Einstein Walking with a friend in the dark is
better than walking alone in the light.
George Washington An American monkey, after getting
drunk on brandy, would never touch it
again, and thus is much wiser than
most men.
John Lennon I have got this obsessive compulsive
disorder where I have to have
everything in a straight line, or
everything has to be in pairs.
Helen Keller If the freedom of speech is taken away
then dumb and silent we may be led,
like sheep to the slaughter.
Group 2
Person Quote
Michelangelo Buonarotti I’m not the smartest fellow in the
world, but I can sure pick smart
colleagues.
Cameron Diaz To every action there is always
opposed an equal reaction.
Leonardo DiCaprio The true work of art is but a shadow of
the divine perfection.
Isaac Newton An actress can only play a woman. I’m
an actor, I can play anything.
F. D. Rooswelt I like to be able to play a character and
act out a lot of things which I can’t or
don’t do in my normal everyday life.
Ludwig van Beethowen Whenever I don’t have to wear makeup,
it’s a good day.
Whoopi Goldberg Only the pure in heart can make a
good soup.
198 13.3 READING AND SPEAKING
13.4 Listening
Listen to the article and fill in the gaps.
Well Known People with Disabilities
Have a disability or . . . . . . . . . . . . . . . . . condition? You are not alone. Many people
with disabilities have contributed to . . . . . . . . . . . . . . . . . These include actors,
. . . . . . . . . . . . . . . . ., celebrities, singers, world leaders, and many other famous people.
Of course there are also millions of people . . . . . . . . . . . . . . . . . who may not be famous
in the sense society . . . . . . . . . . . . . . . . . .famous, but still live with, battle, and overcome
their disabilities every single day . . . . . . . . . . . . . . . . . their lives.
A disability is often used to . . . . . . . . . . . . . . . . . to individual functioning, including physical
impairment, . . . . . . . . . . . . . . . . . impairment, cognitive impairment, intellectual impairment,
mental illness, and various types of . . . . . . . . . . . . . . . . . diseases.
http://www.disabled-world.com/artman/publish/article 0060.shtml#sthash.07nKPpIV.dpuf
13.5 Reading
Read together the introduction. Then divide into 6 groups, fill in the gaps with the given
words, read the part of your text and refer then to the whole class about your part.
Introduction: Types of Disabilities
Types of disabilities include various physical and mental impairments that can hamper
or reduce a person’s ability to carry out his day to day activities. These impairments can
be termed as disability of the person to do his or her day to day activities. ”Disability”
can be broken down into a number of broad sub-categories, which include the following:
a) Mobility and Physical Impairments
organs, fall, includes, of, dexterity, including, Lower, acquired
This category of disability . . . . . . . . . . . . . . . . . people with varying types of physical disabilities
. . . . . . . . . . . . . . . . .:
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 199
Upper limb (s) disability
. . . . . . . . . . . . . . . . . limb (s) disability
Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Disability in co-ordination with different . . . . . . . . . . . . . . . . . of the body
Disability in mobility can be either an in-born or . . . . . . . . . . . . . . . . . with age problem. It
could also be the effect . . . . . . . . . . . . . . . . . a disease. People who have a broken bone also
. . . . . . . . . . . . . . . . . into this category of disability.
b) Spinal Cord Disability:
birth, due, injury, lifelong, apparent, conveyed, complete, organs
Spinal cord . . . . . . . . . . . . . . . . . can sometimes lead to . . . . . . . . . . . . . . . . . disabilities. This
kind of injury mostly occurs . . . . . . . . . . . . . . . . . to severe accidents. The injury can be
either
. . . . . . . . . . . . . . . . . or incomplete. In an incomplete injury, the messages
. . . . . . . . . . . . . . . . . by the spinal cord are not completely lost, whereas a complete injury
results in a total dis-functioning of the sensory
. . . . . . . . . . . . . . . . . In some cases spinal cord disability can be a . . . . . . . . . . . . . . . . . defect.
c) Invisible Disabilities
Invisible Disabilities are disabilities that are not immediately . . . . . . . . . . . . . . . . . to others.
It is estimated that 10% of people in the U. S. have a medical condition considered a type
of invisible disability.
d) Head Injuries – Brain Disability
mild, occurs, hereditary, magnitude, forces, in, disturbance, cases
A disability in the brain . . . . . . . . . . . . . . . . . due to a brain injury. The
. . . . . . . . . . . . . . . . . of the brain injury can range from . . . . . . . . . . . . . . . . . , moderate and
severe. There are two types of brain injuries:
Acquired Brain Injury (ABI)
200 13.5 READING
Traumatic Brain Injury (TBI)
ABI is not a . . . . . . . . . . . . . . . . . type defect but is the degeneration that occurs after birth.
The causes of such . . . . . . . . . . . . . . . . . of injury are many and are mainly because of external
. . . . . . . . . . . . . . . . . applied to the body parts. TBI results
. . . . . . . . . . . . . . . . . emotional dysfunctioning and behavioural . . . . . . . . . . . . . . . . .
e) Vision Disability
from, blindness, speech, suffering, hundreds, result, kind, various
There are . . . . . . . . . . . . . . . . . of thousands of people that suffer . . . . . . . . . . . . . . . . . minor to
various serious vision disability or impairments. These injuries can also . . . . . . . . . . . . . . . . .
into some serious problems or diseases like . . . . . . . . . . . . . . . . .
f) Cognitive or Learning Disabilites
Cognitive Disabilities are . . . . . . . . . . . . . . . . . of impairment present in people who are
. . . . . . . . . . . . . . . . . from dyslexia and . . . . . . . . . . . . . . . . . other learning difficulties and includes
. . . . . . . . . . . . . . . . . disorders.
g) Hearing Disability
misconception, partially, auditory, oral, include, correct, sign, later
Hearing disabilities . . . . . . . . . . . . . . . . . people that are completely or partially deaf, (Deaf
is the politically . . . . . . . . . . . . . . . . . term for a person with hearing impairment).
People who are . . . . . . . . . . . . . . . . . deaf can often use hearing aids to assist their hearing.
Deafness can be evident at birth or occur . . . . . . . . . . . . . . . . . in life from several biologic
causes, for example Meningitis can damage the . . . . . . . . . . . . . . . . . nerve.
Deaf people use . . . . . . . . . . . . . . . . . language as a means of communication. Hundreds of
sign languages are in use around the world. In linguistic terms, sign languages are as rich
and complex as any . . . . . . . . . . . . . . . . . language, despite the common . . . . . . . . . . . . . . . . .
that they are not “real languages”.
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 201
h) Psychological Disorders
day-to-day, problems, mood, sufficient, describe, characterized, as, behaviour
Affective Disorders: Disorders of . . . . . . . . . . . . . . . . . or feeling states either short or long
term. Mental Health Impairment is the term used to
. . . . . . . . . . . . . . . . . people who have experienced psychiatric . . . . . . . . . . . . . . . . . or illness
such as:
– Personality Disorders – Defined . . . . . . . . . . . . . . . . . deeply inadequate patterns of
. . . . . . . . . . . . . . . . . and thought of . . . . . . . . . . . . . . . . . severity to cause significant impairment
to . . . . . . . . . . . . . . . . . activities.
– Schizophrenia: A mental disorder . . . . . . . . . . . . . . . . . by disturbances of thinking, mood,
and behaviour.
www.disabled-world.com
apparent (adj) zřejmý
convey (v) dopravit, sdělit
cord (n) spinal cord mícha
deaf (adj) hluchý
dexterity (n) zručnost, šikovnost
disturbance (n) nepokoj, porucha
hamper (v) překážet, bránit
hereditary (adj) dědičný
injury (n) poranění
limb (n) končetina
magnitude (n) velikost, závažnost
oral (adj) mluvený, ústní
pattern (n) vzorec
suffer (v) from trpět
severity (n) vážnost
sufficient (adj) dostatečný
202 13.5 READING
13.6 Speaking and Writing
Think about your meeting with a person with impairment. Then tell your story to your partner
or write it down.
13.7 Listening
Watch the short film Supported Living As pre-listening activity translate the following collocations
and phrases and try to think of what is their connection to the topic Supported Living.
support worker
independent lives
to offer personal services
learning disability
to be focused on helping
people
to provide care and support
to make choices
https://www.youtube.com/watch?v=DMqLuj87Rv4
Watch the second film Work. Try to catch as many of collocations or phrases as you can. Write
them down into the table and translate them.
https://www.youtube.com/watch? v=uv5O7FJmtH4
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 203
13.8 Reading
Read the following article to learn what options at work people with disabilities can have.
Options at work
The onset or progression of a disability can be a devastating event. However, it does
not always mean that you will have to give up your job. Employers are obliged to make
reasonable accommodations for staff with disabilities and often, you can continue working
in an adapted workplace or with equipment and changes to your work practice and
conditions of employment. Some possible options for you and your employer include:
– Partial re-deployment which allows you to continue to do part of your original job
(either part-time or with the addition of new tasks). You can drop certain tasks and
take on others that are currently carried out by other colleagues.
– Re-deployment: If you are unable to perform your previous job, but could carry out
another function within the organisation, re-training and re-deployment are options
you and your employer can consider.
– Flexible working arrangements: If you have a disability, being able to work part-time,
flexitime, job share or work from home may be a deciding factor in whether you can
resume your working life.
– Adapting the workplace and assistive technology: an accessible workplace and
assistive technology can allow you to perform your job without difficulty. The
Workplace/Equipment Adaptation Grant provides funding towards the costs of modifications
or special equipment that will allow a disabled person to take up an offer of
employment or to remain in employment.
– Personal Reader Grant: If you are blind or visually impaired and you need help with
job-related reading, you may be entitled to a grant to allow you to employ a personal
reader.
– Sheltered workshops: Sheltered work gives people with disabilities the opportunity
to take part in daily work in a sheltered setting where they receive personal support
services. Trainees may produce goods that have a commercial value.
– Rehabilitative training: It is provided in accredited training centres run by Health and
Safety Executive or by service providers contracted by HSE.
http://www.citizensinformation.ie/en/employment/employment and disability/working with a disability.html
204 13.8 READING
carry out (v) provádět, vykonat
consider (v) something uvažovat
currently (adv) v současné době
deployment (n) přerozdělení, rozmístění
drop (v) something nechat čeho
entitle (v) opravňovat
impaired (adj) visually impaired zrakově postižený
perform (v) vykonávat, provádět
previous (adj) předchozí
onset (n) začátek
option (n) volba
original (adj) původní
reasonable (adj) rozumný, slušný
resume (v) something pokračovat
take on (v) something nabrat si, přijmout
take up (v) something začít se věnovat, přijmout
workshop (n) sheltered workshop chráněná dílna
13.9 Ideas for Homework
Search the Internet and find some kinds of assistive technologies. Prepare a short presentation
on them.
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 205
13.10 Listening and writing
Watch the video from the Texas Department of Assistive and Rehabilitative Services about
vocational rehabilitation process or read some article from their webpages and write a short
report about their work.
http://www.dars.state.tx.us/drs/vr.shtml
13.11 Speaking
Have you ever been to any sheltered workshop? Tell your schoolmates about it. Then look at
the pictures and describe them.
206 13.10 LISTENING AND WRITING
13.12 Follow up
Do you know this man? He said, “It is a waste of time to be angry about my disability. One
has to get on with life and I haven’t done badly. People won’t have time for you if you are
always angry or complaining.”
Read about his life story on the Internet for example:
http://www.disabled-world.com/disability/disability-quotes.php#sthash.ee1XDihN.dpuf
UNIT 13: REHABILITATION OF PEOPLE WITH DISABILITIES 207
UNIT 14:
Outreach Work
14.1 Lead-in
Discuss the following questions:
1. Have you ever met with an outreach worker?
2. What do you know about outreach social work?
3. Discuss with your teacher the role of local communities in the UK or USA.
14.2 Speaking
Take a look at the pictures and discuss the questions. Feel free to bring in related topics.
1. Looking at the leaflet from Southwick – who can be the target groups of outreach
workers?
2. What can outreach workers offer?
208
3. Find one grammatical mistake in the leaflet.
(http://www.snyp.co.uk/youth-outreach.html)
FYI: SNYP = Soutwick Neighbourhood Youth Project
4. What can you see on the two pictures below?
14.3 Reading
Read the article about outreach work below
Outreach work is an activity of providing services to people who might not otherwise have
access to those services. A key component of outreach is that the groups providing it are
not stationary, but mobile; in other words they are meeting those in need of outreach
services at the locations where those in need are. In addition to delivering services,
outreach has an educational role, raising the awareness of existing services.
Outreach is often meant to fill in the gap in the services provided by mainstream (often,
governmental) services, and is often carried out by non-profit, non-governmental
organizations. Rhodes (1996) distinguishes between three types of outreach: domiciliary
(undertaken at individual homes), detached (undertaken in public environments and
targeting individuals), and peripatetic (undertaken at public or private environments and
targeting organizations rather than individuals).
Dewson et al. (2006) lists another type in addition to those three: the satellite type,
where services are provided at a dedicated site. The very same author also lists the
following tools of outreach: leaflets, newsletters, advertising; stalls and displays, and
dedicated events, with the common location being local community institutions such
as libraries, community centres, markets and so on. Compared to traditional service
providers, outreach services are provided closer to individuals residence, are voluntary,
and have fewer, if any, enforceable obligations.
UNIT 14: OUTREACH WORK 209
advice (n)
rada, informace,
poučení
otherwise (adv)
jinak, sice,
nebo(li)
approach (v)
přístup, postup,
koncepce
outreach work
terenní práce,
streetwork
awareness (n)
povědomí,
uvědomění,
vědomí
peripatetic (adj)
pohyblivý,
potulný, kočovný
concern (n;v)
dotýkat se čeho,
obava, zájem
provide (v)
poskytovat,
opatřit, vybavit
dedicated (adj;v)
oddaný, horlivý,
nadšený; zasvětit
regard (v)
dbát na, zřetel,
mít ohled
deliver (v)
pomoct, dodat,
sdělit
satellite (adj;n)
předměstský,
okrajový; satelit
detached (adj)
stojící o samotě,
oddělený
showt scheme
místní projekt
spojený se
zdravím
distinguish (v) odlišit, rozpoznat sign post
ukazatel, návěstí,
značka
domiciliary (adj)
domovský,
domácí, bytový
SNYP
Southwick
Neighbourhood
Youth Project
enofrceable (adj)
vynutitelný,
vykonatelný
stall (n)
stánek, krámek,
kiosk
gap (n)
mezera, otvor,
rozdíl
stationary (adj)
nehybný, pevný,
neměnný
issue (n)
záležitost,
problém, téma
target (n;adj;v)
cíl, plán; cílový;
cílit
obligation (n)
povinnost,
závazek, úpis
tool (n)
nástroj, náčiní,
nářadí
offer (n;v)
nabídka, návrh;
nabízet,
poskytnout
undertake (v)
vykonat, provést,
absolvovat
210 14.3 READING
14.4 Speaking
Answer the questions concerning the article above:
1. What are the specifics of outreach work?
2. Where and with whom do outreach workers most often work?
3. Why is outreach work needed?
4. How can an outreach worker help the people in need?
5. Name and explain the four basic types of outreach work according to Rhodes and
Dewson.
14.5 Use of English
Write down words which could characterize an outreach worker.
Positive Negative
nouns verbs adjectives nouns verbs adjectives
14.6 Writing
Write down a short definition in your own words to each of the following words or notions
concerning outreach work:
– to provide a service
– people in need
– to raise awareness
– to fill in a gap
– to target individuals
– dedicated site
UNIT 14: OUTREACH WORK 211
VIDEO
14.7 Reading and speaking in pairs
Go through the useful phrases which appear in the video:
– This is where it goes down … like the night time … there is extremely high crime, drug
dealing, you name it is here.
– Young people aren’t just gonna come to us so we have to meet them where they are.
– We go in a van to the most dangerous parts of the city because it’s where the kids
congregate.
– Maybe you know somebody who needs a place to stay, or they are struggling.
– A part of our mission is to feed the poor.
– A snack pack includes: club tarts, chewy granola bars, cheese crackers, chips, … and
a flyer.
– We go out and we try to engage them we offer something to eat something to drink,
blankets, clothing … always with a nurturing approach and always with the intent get
them off the streets.
– There is a well-oiled machine of criminals, ready to exploit them and throw them away.
– What we try to do with the van is to get out there and reach them before the bad guys
do.
– There is a way to get out of that environment if they want to.
– Once you can establish the relationships with even the head of the gang or drug
dealers … it’s very bizzare but they wanna help the kids too. Once they know who
you are, they become a kind of your protector out there … and they sort of pave the
way for you.
– Later you have the community themselves telling you about the kids in need.
– You just have to be consistent and let them know that you care.
blanket (n) deka, přikrývka flyer (n)
leták v USA (UK =
leaflet)
congregate (v)
shromažďovat se,
sejít se
get off the street dostat pryč z ulice
consistent (adj)
důsledný,
soudržný
intent (n) úmysl, záměr
212 VIDEO
engage (v)
zapojit se,
zúčastnit se,
obsadit
nurture (v) vyživovat, pečovat
environment (n) (okolní) prostředí pave (v)
dláždit, razit,
připravit (cestu)
establish (v)
založit, určit,
ustavit
protector (n) ochránce, strážce
exploit (v)
zneužít, využít,
vykořisťovat
reach (v)
(do)sáhnout,
podat
feed (v) krmit, (na)sytit struggle (v)
zápasit, bojovat,
usilovat
van (n) dodávka
14.8 Speaking – pair work
Using the phrases above try to create the story told by the staff of Covenant House:
eg. There is a lot of crime of all kinds when it gets dark in this area …
14.9 Listening
Watch the video “Our Work: Outreach”
https://www.youtube.com/watch?v=XnXK6QHJJPc
14.10 Speaking
Having seen the video answer the following questions:
1. Why is outreach work needed by the society?
2. Do you think outreach work (street work) differs a lot in the Czech Republic and in the
USA or UK?
3. Do you think outreach work is needed even in smaller towns and villages?
4. What is the main goal of an outreach worker?
5. Do you find the work of an outreach worker (un)attractive? In what ways?
UNIT 14: OUTREACH WORK 213
14.11 Speaking
Relate the following notions to outreach work:
14.12 Writing
Try to write down some rules an outreach worker should follow when at work:
eg. An outreach worker is a trustworthy person.
eg. In their work outreach workers find fulfilment and happiness.
14.13 Reading and speaking
Read about the following procedures and discuss them:
Office and Outreach Emergency Procedures Including Safety and Security for Outreach
Workersi (according to www.cdc.gov/outreach/resources/SafetyProtocals.doc)
I.
1. Workers are to remain in pairs at all times.
2. When approaching a client, workers should be aware of their hands.
3. When encountering dangerous activity in an outreach area (i.e.: police activity, fights
etc.) workers should leave the area immediately. If the worker is with a client, the
worker is to tell the client they have to leave and will return later.
4. If the worker is under threat of robbery let them have what they want and get away
as soon as possible.
214 14.11 SPEAKING
II.
1. Worker is to stay calm and remain objective.
2. Client should be offered food or drink.
3. Worker is to ask if the client has any weapons. If yes the worker is to ask if they may
hold the weapon for the client.
4. If the client refuses to hand over the weapon the worker is to call 911.
5. If no weapon is involved, but the situation continues to escalate and client is out of
control call 911.
6. If there is no weapon and the client is coherent, the worker should continue counselling
efforts to diffuse the crisis and assess the need for a referral to an assisting
agency.
III.
1. Outreach workers are never to be alone with a client when escorting a client off the
street.
2. Outreach workers should always meet a client in public well-lit areas.
3. If a client is homebound, and an escort is necessary the 2-outreach workers will work
in conjunction with 911 services and not enter the building until other assistance
arrives.
4. When completing an escort outreach workers are to seek out the social worker in the
Hospital or Agency they have escorted the client to and provide follow-up.
5. In a hospital if the worker encounters difficulty they should locate the Administrator
on Duty (AOD). This person is there for client advocacy, and can assist them with
questions.
6. If a client is severely ill a determination should be made if an ambulance should be
called.
7. If a client appears mentally ill (psychotic) and out of control call 911.
IV.
1. If the worker is attacked or threatened by a client they must try to remove themselves
from the area and if possible call their Supervisor, or Coordinator immediately (as soon
as it is safe). If the worker cannot contact any supervisors, leave the streets entirely
for the night.
2. An Incident Report must be filled out as soon as possible after the incident.
3. Outreach workers are to act in the best interest of their safety. If you perceive the
need to call 911 for help, do so.
UNIT 14: OUTREACH WORK 215
V.
1. If a fight breaks out in the office, workers are to call 911 immediately.
2. An incident report is to be filled out immediately after the incident.
VI.
1. Some Workers may be beeped at any time by the Runaway Youth Hotline.
2. Workers are to answer all beepers immediately.
3. The Workers need to assess the situation to determine if the client is in need of escort
services. If escort services are necessary, the worker is to locate a worker that can
assist in the escort. If no assistance is available the escort will not take place. The
worker will then contact 911 on behalf of the client.
VII.
1. All Home Visits should be done in pairs.
2. Before leaving the office, the outreach worker should leave the Name, address, phone
number and time of the appointment with the office.
3. If the worker sees a situation in the home escalating, in the early stages, all efforts
should be made to diffuse the situation. If it continues to escalate and the worker
senses physical danger they should leave immediately.
4. As soon as the worker has reached safety they should contact 911 if they assess it is
necessary and then their Supervisor or Coordinator.
5. Upon Returning to the office an incident report should be filled out and copies CC’d
to the Coordinator.
VIII.
1. There are no weapons allowed in the office or on street outreach vehicles.
2. If a client admits they have a weapon in their possession the worker should ask the
client to leave the premises and return when the weapon has been removed from
their possession.
216 14.13 READING AND SPEAKING
14.14 Reading
Match the headlines with the content of the text:
Assault, Attacks, Threats Made by a Client during Outreach: I.
Suicidal Behaviour: II.
Emergency Phone Counseling: III.
General Safety Precautions: IV.
Assault, Attacks, Threats made by a Client in the office: V.
Weapons: VI.
Emergency Street Escort Procedures: VII.
Emergency While Doing a Home Visit: VIII.
admit (v) přiznat, připustit homebound (adj)
připoutaný
k domovu
advocacy (n)
obhajoba,
zastávání se
immediately (adv) ihned, okamžitě
approach (v;n) přiblížit se; postoj include (v)
obsahovat,
zahrnovat
assess (v)
stanovit, určit,
zhodnotit
interest (n) zájem
aware (v;adj)
být si vědom;
vědomí
perceive (v)
vnímat,
postřehnout
beep (v) pípnout provide (v) poskytovat
beeper (n) pípák reach (v)
dosáhnout,
sáhnout
coherent (adj)
srozumitelný,
soudržný
referral (n) odkázání (na)
conjunction (n)
spojení,
součinnost
remain (v) zůstat, zbýt, trvat
counselling
(n;adj)
poradenství;
poradenských
remove (v) odstranit
determination (n)
odhodlanost,
předsevzetí
robbery (n) loupež
UNIT 14: OUTREACH WORK 217
diffuse (v) rozptýlit, zklidnit safety (n)
bezpečí, pojistka,
opatrnost
duty (n)
povinnost,
závazek, úpis
security (n)
důvěra, bezpečí,
spolehlivost
effort (n) úsilí, snaha seek (v) hledat
emergency (n;adj)
pohotovost;
záchranný
severely (adv) těžce, vážně
encounter (v) setkání, střetnutí stage (n) stav, úroveň
entirely (adv) cele, pouze, jen threat (n)
nebezpečí,
ohrožení
escalate (v)
stupňovat,
zvyšovat
vehicle (n) vozidlo
follow up
to, co následuje
(např. péče)
weapon (n) zbraň
well-lit (adj) dobře osvětlený
14.15 Use of English
Create sentences in the imperative (make at least one from each section) using the text above
– e.g.:
– Remain in pairs all the time!
– Beware of the hands of clients when approaching them!
– Always meet at well lit areas!
14.16 Writing
Create sentences using modal verbs (make at least one from each section) using the text above
– e.g.:
– As soon as possible after the incident you should fill out an Incident Report!
– You must answer all beepers immediately!
218 14.15 USE OF ENGLISH
14.17 Speaking
Try to make up a story of two female outreach workers according to the pictures:
14.18 Reading
Read the story (pictured in 14.17) as it really happened somewhere in Portugal:
One day we (two outreach workers) were working in a slum and a drug dealer was talking
to us as usual. Suddenly he started to insist that we needed to be armed as well because
our work was too dangerous for two girls like us. We said we didn’t need any guns
and that we were not afraid of doing our job, but he insisted on his idea. Then he
disappeared. After a few minutes he appeared with a semi-automatic gun. The gun was
very little (feminine, you could say) and capable of shooting six bullets automatically and
continually. He wanted to sell it to us. We carefully tried to change his mind but he kept
on insisting and suddenly started to shoot in the air. Everyone started to run and only
the three of us were left standing there, continuing to talk about the gun. We were both
trembling and he just kept on talking like it was the most natural thing in the world and
just wanting to help us.
(www.correlation-net.org/…/book outreach fin.pdf)
armed (adj) ozbrojený insist (v) trvat (na), naléhat
bullet (n) kulka
semi-automatic
(adj)
polo automatický
capable (adj)
schopný,
způsobilý
shoot (v) střílet
continue (v) pokračovat slum (n) obydlí chudých
disappear (v) zmizet, ztratit se suddenly (adv)
najednou,
z ničeho nic
tremble (v) třást se
UNIT 14: OUTREACH WORK 219
14.19 Writing
Write down your ending of the story above:
To make it more interesting you may choose one of the following styles:
– boring reality
– dada
– horror
– comedy
– love romance
– thriller
– deus ex machina (fantasy)
– very professional approach of the outreach workers
– Argentinian soap opera
– other
14.20 Use of English
Fill in the missing words – they are all forms of the verb to be or modal verbs or basic
prepositions:
Peer driven outreach (volunteers)
Voluntary peer outreach work needs . . . . . . . . . . . . . . . . . taken
into account as a part of successful interventions, especially
in countries and areas where the target group’s activity
. . . . . . . . . . . . . . . . . hidden and can’t . . . . . . . . . . . . . . . . . found
and accessed without difficulties (e.g. no visible drug use in
the streets, street prostitution and rough sleepers).
Peer outreach work differs from professional outreach work . . . . . . . . . . . . . . . . . two ways.
Firstly, it aims to introduce changes in the behaviour of the specific target group
from inside the network. Secondly, the aim . . . . . . . . . . . . . . . . . to introduce change via
peers/cultural mediators that are either current or ex group members Peer outreach workers
. . . . . . . . . . . . . . . . . also be called as peer educators or tutors.
Peer workers get seldom permanent contracts. They usually work . . . . . . . . . . . . . . . . .
volunteers at times that suit them. In many countries, peer outreach workers
. . . . . . . . . . . . . . . . . paid tax-free remunerations/expenses. Harm reducing peer support
220 14.19 WRITING
is based on the idea that peer workers . . . . . . . . . . . . . . . . . act responsibly as important
information distributors and support mentors, even if they themselves use drugs or work
. . . . . . . . . . . . . . . . . the sex industry. Peer workers belong to the target group that the
support organisation offers services to.
The strength . . . . . . . . . . . . . . . . . peer activity lies in the similar lifestyles of the peer workers
and the people they . . . . . . . . . . . . . . . . . helping. Peer workers can ultimately change
attitudes, habits, beliefs and risk behaviours in their own social networks. Peer workers
have the unique opportunity . . . . . . . . . . . . . . . . . getting involved in those concrete, daily
situations . . . . . . . . . . . . . . . . . which the target group lives. Peer workers can also reach
those people who do not otherwise access the services offered by the organisation.
The status of peer workers can be defined three dimensionally
. . . . . . . . . . . . . . . . . follows. Peer supporter: a person from
the peer group who offers support. In principle, this can
. . . . . . . . . . . . . . . . . anyone. This position does not include any
obligations or responsibilities. Peer educator: a person from
the peer group that has completed peer education training and . . . . . . . . . . . . . . . . . committed
to a certain time limited undertaking. Peer worker: a person from the peer group
who receives continuous training and ongoing supervision, provided . . . . . . . . . . . . . . . . .
the organisation that provides services. Peer workers can also have an important role
in developing services. They . . . . . . . . . . . . . . . . . supply up to date information on possible
changes and additional needs among the target group. Peer activities must meet
the ever-changing needs of the clients and adapt . . . . . . . . . . . . . . . . . each challenge, phenomenon
and problem typical for that time.
The work must be persistent, continuous, and constantly developing. Peer workers
. . . . . . . . . . . . . . . . . be a part of the development. Peer workers need professional, social
and medical support. Both individual and group support . . . . . . . . . . . . . . . . . important.
The support generated by peer educators when they work, access and analyse their work
together . . . . . . . . . . . . . . . . . also develop the peer activities further.
Peer workers require a clear definition of their role. They need to be treated
. . . . . . . . . . . . . . . . . respect as fellow associates and the organisation needs
. . . . . . . . . . . . . . . . . ensure that their voice is heard. This is important for peer educators
development and motivation. Respecting peer workers and taking them seriously
. . . . . . . . . . . . . . . . . enhance their self-esteem and motivate them to continue and develop
their work.
(www.correlation-net.org/…/book outreach fin.pdf)
UNIT 14: OUTREACH WORK 221
account (n)
důvod, úsudek,
účet
obligation (n)
povinnost,
závazek, úpis
aim (v)
cílit, směřovat,
mířit
ongoing (adj) pokračující
associate (n;adj)
kolega;
přidružený
peer (n)
rovnocenný
člověk
attitude (n)
postoj, názor,
stanovisko
persistent (adj)
trvalý, stálý,
úporný
belong (v) patřit principle (n)
základ, princip,
poučka
enhance (v) vylepšit, zkrášlit provide (v) poskytovat
ensure (v) zajistit remuneration (n)
odměna, náhrada,
mzda
expense (n)
náklad, výdaj,
útrata
require (v)
vyžadovat,
požadovat
further (adv) dál, dále responsibility (n) zodpovědnost
generate (v)
tvořit, vyrábět,
generovat
responsible (adj) odpovědný
habit (n) zvyk rough sleeper ten, kdo spí venku
harm (n) újma, škoda seldom (adv) zřídka, málo kdy
hide (v) schovat (se) self-esteem (n)
sebevědomí,
sebeúcta
challenge (n) výzva strength (n) síla
intervention (n)
zásah, zákrok,
přímluva
treat (v)
zacházet, hostit,
jednat s
involve (v) zahrnovat ultimately (adv)
nakonec, v zásadě
vzato
mediator (n)
prostředník,
vyjednavač
unique (adj)
jedinečný,
ojedinělý
222 14.20 USE OF ENGLISH
14.21 Speaking
Answer the questions concerning the article above:
A) In what ways does peer outreach work differs from usual outreach work?
B) In what kind of situations may peer outreach work be more effective?
C) Do some states motivate people to become peer outreach workers?
D) Do peer workers have to study social work?
E) How can organizations doing usual outreach work help peer outreach workers?
F) Create your own questions.
14.22 Speaking and writing
Group work.
1. Create a mindmap of outreach work, each group focusing on a different target group (poor
people, drug users, juvenile delinquents, ethnic minorities, …).
2. Present your mindmaps to the other groups (if possible, use the World Café approach)
14.23 Listening
Suggested Listening:
– Michael Jackson – Stranger in Moscow
– Michael Jackson – They Don’t Really Care About Us
UNIT 14: OUTREACH WORK 223
UNIT 15:
Interpreting Services – Communication
With People With An Impairment
15.1 Leading in
Try to explain the meaning of the quotes and remember some situation in your life when you
could have used one of the quotes.
“Much unhappiness has come into the world because of bewilderment and things left
unsaid.”
– Fyodor Dostoyevsky
“The single biggest problem in communication is the illusion that it has taken place.”
– George Bernard Shaw, Leadership Skills for Managers
“We speak not only to tell other people what we think, but to tell ourselves what we
think. Speech is a part of thought.”
– Oliver Sacks, Seeing Voices
15.2 Listening
Listen to the recording. Complete the sentences with the missing information.
Communication generally
a) Everyone can communicate and everyone is an . . . . . . . . . . . . . . . . . in the way they
communicate.
b) There are hundreds of definitions of what communication is and how it
is . . . . . . . . . . . . .
224
c) Perhaps the simplest way of thinking about communication is that it is the passing on
of information from one person to another using any . . . . . . . . . . . . . . . . . possible.
d) The best way for somebody to communicate with is . . . . . . . . . . . . . . . . ., because you
never know how the other person is feeling.
e) It may be surprising that we get most of our information across . . . . . . . . . . . . . . . . .
. . . . . . . . . . . . . . . . . our body language.
f) The way people communicate is . . . . . . . . . . . . . . . . . of:
– Body language = 55%
– Tone of voice = 38%
– Words = 7%
g) Remember, all communication is . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ., but you may
need to work harder to understand.
(http://www.wales.nhs.uk/sitesplus/862/opendoc/203548)
15.3 Speaking
Speak in pairs about your meeting with a person with disabilities and try to remember what
difficulties you met in communication. How did you overcome them?
15.4 Reading
Read the text below and decide which word best fits each space. When reading the text find
some new ideas for improvement of your future communication with people with disabilities.
Communication with people with a learning disability
Working with someone with a learning disability may (1) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
your idea of what communication is, and how you make yourself understood.It may make
you think about your tone of voice and your body language as well as the words you use,
and (2) . . . . . . . . . . . . . . . . . you that communication is not just about talking but also about
listening.
If people with a learning disability have the right (3) . . . . . . . . . . . . . . . . . to learn they can
achieve anything, (4) . . . . . . . . . . . . . . . . . you communicate in an understanding way. It is
important to always use accessible language, and to (5)i . . . . . . . . . . . . . . . . . jargon or long
words that might be hard to understand. You should also take into (6) . . . . . . . . . . . . . . . . .
UNIT 15: INTERPRETING SERVICES 225
any physical disabilities the person may have that could make communication difficult
for them.
– In person: many people with a learning disability say that the best way to communicate
with them is face-to-face and one-to-one.
– In writing: in writing, it is a good idea to use bigger text and bullet points, and to
keep writing at a minimum of 16 point. It is also important to remember that (7)
. . . . . . . . . . . . . . . . . much colour can make reading harder for some people.
– On the phone: the best way to talk to someone with a learning disability (8)
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . the phone is slowly and clearly, using easily understandable
words.
“When I (9) . . . . . . . . . . . . . . . . . go to the hospital the doctors usually spoke to my mum rather
than speak to me. So I didn’t bring her to the hospital (10) . . . . . . . . . . . . . . . . .. Finally they
started to recognise I’m the one, I need to understand, not my mum.”
(http://www.wales.nhs.uk/sitesplus/862/opendoc/203548)
1 A challenge B invite C emerge D originate
2 A remember B awake C remind D make
3 A support B pillar C surprise D check
4 A after B as long as C unless D however
5 A use B prefer C refuse D avoid
6 A favour B care C sight D account
7 A evenly B hardly C too D highly
8 A on B through C by D in
9 A could B have C had D use
10 A than B already C anymore D still
accessible (adj) /@k"ses@b(@)l/ přístupný, dostupný
achieve (v) /@"tSi:v/ dosáhnout, docílit
avoid (v) something /@"vOId/ vyhnout se, vyvarovat se
bewilderment (n) /bI"wIld@(r)m@nt/ zmatení, údiv
bullet point (n) /"bUlItpOInt/ odrážka (v textu)
226 15.4 READING
jargon (n) /"dZA:(r)g@n/
žargon,
mluvajistéspolečen-
skéneboprofesnískupiny
pass on (v) /pA:s/
předatdál
remind (v) someone of
something
/rI"maInd/
připomínatkomu co
take into account (v) /teIk "Intu: @"kaUnt/
vzít v úvahu
15.5 Listening
Go through the Vocabulary below. Then close your eyes and listen.
assume (v) /@"sju:m/ předpokládat
embarrassed (adj) /Im"bær@st/ v rozpacích
expression (n) /Ik"spreS(@)n/ vyjádření, výraz
get stuck (v) /getst2k/ uvíznout
humiliating (adv) /hju:"mIlis­eItIN/ ponižující, pokořující
jumble or jumble up (v) /"dZ2mb(@)l/ pomíchat
respond (v) /rI"sp6nd/ zareagovat, odpovědět
Try to imagine
– not being able to read anything
– not being able to tell someone else about it
– not being able to find the words you wanted to say
– opening your mouth and no sound coming out
– words coming out jumbled up
– not getting the sounds right
– words getting stuck, someone jumping in, saying words for you
– people assuming what you want, without checking with you
– not hearing the questions
UNIT 15: INTERPRETING SERVICES 227
– not being able to see, or not being able to understand, the signs and symbols around
you
– not understanding the words, phrases or expressions
– not being able to write down your ideas
– being unable to join a conversation
– people ignoring what you are trying to say, feeling embarrassed, and moving away
– people not waiting long enough for you to respond in some way, assuming you have
nothing to say, and moving away
(http://www.wales.nhs.uk/sitesplus/862/opendoc/203548)
15.6 Speaking
In pairs role-play meeting a person with a communication problem and a social worker.
15.7 Speaking
Work with your partner and discuss which points in the text 15.5 are the most difficult and
humiliating in your opinion.
15.8 Writing
Describe a day of a person with communication problems using the possible problems mentioned
above.
15.9 Reading
You are going to read ten tips for good communication with people with learning disabilities.
Before reading think what tips you would come up with based on your own experience. After
that match the first half of the sentences with the second half.
228 15.6 SPEAKING
Tips for communication
1 Find a good place to communicate in
2 Ask open questions
3 Check with the person that you understand what they are saying
4 If the person wants to take you to show you something,
5 Watch the person
6 Learn from experience
7 Try drawing
8 Take your time,
9 Use gestures and facial expressions.
10
Be aware that some people find it easier to use real objects to commu-
nicate
a go with them.
b .– even if your drawing is not great it might still be helpful.
c but photos and pictures can really help too.
d don’t rush your communication.
e
– somewhere quiet without distractions. If you are talking to a large
group be aware that some people may find this difficult.
f
If you are asking if someone is unhappy make your facial expression
unhappy to reinforce what you are saying.
g
– they may tell you things by their body language and facial expres-
sions.
h – “the TV isn’t working? Is that right?”
i questions that don’t have a simple yes or no answer.
j
.– you will need to be more observant and don’t feel awkward about
asking parents or carers for their help.
(http://www.mencap.org.uk/all-about-learning-disability/communication/communicating-people-learning)
UNIT 15: INTERPRETING SERVICES 229
15.10 Reading
Read the texts and find sentences with modal verbs in them.
How to Communicate With Deaf People
Deaf individuals communicate visually and physically rather than audibly. There are
varying degrees of deafness: hard of hearing, “profoundly” deaf, and completely deaf. You
can often recognize the hard of hearing by their hearing aids (although of course some
people refuse to wear them, or are unable to, and newer aids are becoming smaller and
harder to see). Deaf or profoundly deaf people may wear no hearing aid at all. Some will
be able to lip read and understand you nearly perfectly, however, many will communicate
with sign language rather than with words. This visual way of communicating can be
intimidating and seem strange at first, of course.
Interpreting Services for Deaf People
An interpreter must accurately convey messages between two different languages. An
interpreter is there for both the deaf and a hearing individual. When a hearing person
speaks, an interpreter will render the speaker’s meaning into the sign language, or other
forms used by the deaf party. The other end of interpreting is when a deaf person signs,
an interpreter will render the meaning expressed in the signs into oral language for the
hearing party, which is sometimes referred to as voice interpreting or voicing. This may
be performed either as simultaneous or consecutive interpreting. Skilled sign language
interpreters will position themselves in a room or space that allows them to be seen
by the deaf participants and heard clearly by hearing participants as well as to be in
a position to hear and/or see the speaker or speakers clearly. In some circumstances, an
interpreter may interpret from one language to another whether that is English to English
Sign Language, English to American Sign Language, Czech to American Sign Language
and so on.
(http://www.wikihow.com/Communicate-With-Deaf-People)
230 15.10 READING
aid (n), hearing aid /"hI@rINeId/ naslouchátko
at all /æt"O:l/ vůbec
audibly (adv) /"O:d@bli/ slyšitelně
become (v) became,
become
/bI"k2m/ stat se
consecutive /k@n"sekjUtIv/ posobějdoucí
convey (v) /k@n"veI/ vyjádřit, tlumočit,dopravit
intimidate (v) /In"tImIdeIt/ zastrašit
language (n) oral
language
/"O:r@l "læNgwIdZ/ mluvený jazyk
nearly (adv) /"nI@(r)li/ téměř
profoundly (adv) /pr@"faUndli/ hluboce
render (v) /"rend@(r)/
poskytnout, vylíčit,
přeložit
simultaneous (adj) /sIm(@)l"teIni@s/ souběžný, simultánní
15.11 Use of English
Translate the following sentences using correct modal verbs:
Do naslouchátek se musí používat malé baterie.
Mohou znakující lidé z různých zemí spolu komunikovat navzájem, jestliže neznají jazyk
toho druhého?
Znakování je také prováděno lidmi, kteří jsou schopni slyšet, ale nejsou schopni fyzicky
mluvit.
V 17. století se mělo běžně za to, že hluší lidé se nemohou vzdělávat.
Sousední kmeny domorodých Američanů byly schopny spolu komunikovat pomocí druhu
znakovaného jazyka.
UNIT 15: INTERPRETING SERVICES 231
15.12 Reading:
Lip-reading
Lip-reading empowers someone with a hearing loss to lead an independent and fulfilled
life. Lip-reading is often described as a ’third ear’.
What are the skills involved in lip-reading?
– training your eyes to help your ears
– watching the movements of the mouth, teeth and tongue
– reading the expression on the face
– noticing body language and gestures
– using residual hearing
– anticipation
Things to know about lipreading
– Lipreaders cannot lipread in the dark
– You need reasonably good eyesight to lipread
– Lipreading is difficult unless you are lipreading your first language, e.g. an English
person lipreads English better than they lipread French
– Not everyone is lipreadable!
– Some lipshapes look alike, for example, ‘f’ and ‘v’
– Special equipment is not required
– Batteries are not needed
– Since most people speak, most people can be lipread
– Lipreading is not expensive
– You can take your lipreading ability anywhere
– When two words look similar, you can often tell which is the correct one from the
context
Of the eight to nine million people in Britain who have a hearing loss around 50,000 to
70,000 use British Sign Language as their preferred method of communication. Nearly
everyone else will rely to some extent on lip-reading.
(http://www.hearinglink.org/lipreading)
anticipation (n) /æntIsIpeIS(@)n/ předjímání, anticipace
extent (n) /Ikstent/ rozsah, míra
fulfilled (adj) /fUlfIld/ naplněný
gesture (n) /dZestS@(r)/ gesto
language (n) body
language
/b6di/læNgwIdZ/ řečtěla
232 15.12 READING:
lip-read (v) /lIp ri:d/ odezírat ze rtů
loss (n) hearing loss /hI@rINl6s/ ztráta sluchu
movement (n) /mu:vm@nt/ pohyb
reasonably (adv) /ri:z(@)n@bli/ obstojně, rozumně
rely (v) on /rIlaI/ spolehnout se na
residual (v) /rIzIdju@l/ zbytkový, zbylý
15.13 Listening
Watch the short film I See What You Say and test your lip-reading skills:
http://www.icod.org.uk/lipreading.htm
15.14 Listening
Watch a short film about Helen Keller and answer the following questions. You may need the
following Vocabulary:
Vocabulary (sorted in order of appearance):
intact (adj) /Intækt/ nedotčený
fever (n) scarlet fever /skA:(r)l@t fi:v@(r)/ spála
circumstance (n) /sE:(r)k@mst@ns/ okolnost
obstacle (n) /6bst@k(@)l/ překážka
contribute (v) to /k@ntrIbju:t/ přispět
equality (n) /Ikw6l@ti/ rovnost
dedicate(v) to /dedIkeIt/ zasvětit
UNIT 15: INTERPRETING SERVICES 233
archive (n) /A:(r)kaIv/ archív
influential (adj) /InfluenS(@)l/ vlivný
atrocity (n) /@tr6s@ti/ zvěrstvo, krutost
wounded (adj) /wu:ndId/ raněný
underdog (n) /2nd@(r)d6g/ oběť útlaku, psanec
diminish (v) /dImInIS/ zmenšit
FDR - Franklin Delano Roosevelt
(https://www.youtube.com/watch?v=QK7tGE1MWEk)
a) What kind of disability did Helen have?
b) Was she born disabled?
c) Did Helen’s parents themselves teach her to communicate?
d) What was the first word Helen learned?
e) How many foreign languages could she understand?
f) How could she help wounded soldiers?
g) How many countries did she visit?
h) What did she do in Japan?
i) What did she mainly fight for?
15.15 Listening
Watch another short film Helen Keller & Anne Sullivan and find out how Helen learned to
communicate:
Vocabulary (sorted in order of appearance):
dumb (adj) /d2m/ hloupý, němý, oněmělý
impaired (adj) speech
impaired
/spi:tSImpe@(r)d/ s postižením řeči
mute (adj) /mju:t/ mlčící, oněmělý
imitative (adj) /ImIt@tIv/ napodobující
234 15.15 LISTENING
observe (v) /@bzE:(r)v/ pozorovat
instantly (adv) /Inst@ntli/ okamžitě
thumb (n) /thumb/ palec u ruky
throat (n) /r@Ut/ hrdlo, krk uvnitř
larynx (n) /lærINks/ hrtan
nasal (adj) /neIz(@)l/ nosní
vowel (n) /vaU@l/ samohláska
blind (adj) /blaInd/ slepý
impaired (adj) visually
impaired
/vIZU@liImpe@(r)d/ se zrakovým postižením
deaf (adj) /def/ hluchý
hearing (n) hard of hearing /hA:(r)d @v hI@rIN/ nedoslýchavý
deaf-blind(adj) /defblaInd/ hluchoslepý
https://www.youtube.com/watch?v=XdTUSignq7Y
15.16 Reading
Excerpt from:“What The Blind Can Do” written by Helen Keller
There is no law on the statute-books compelling people to move up closer on the bench
of life to make room for a blind brother; but there is a divine law written on the hearts of
men constraining them to make a place for him, not only because he is unfortunate, but
also because it is his right as a human being to share God’s greatest gift, the privilege of
man to go forth unto his work…
(http://www.disabilitymuseum.org/dhm/lib/catcard.html?id=2502)
UNIT 15: INTERPRETING SERVICES 235
15.17 Ideas for Homework
Look at the web page of dcmp.org and find out which services they offer to deaf-blind people.
Search the Internet to find some services for deaf-blind people in the Czech Republic.
15.18 Speaking
Describe the picture.
Do you know this sculpture in Prague? Where can it be found? How would you read it?
15.19 Reading
Write one word in each gap. The text begins with the example.
Spreadthesign
Spreadthesign.com is an international dictionary where all the sign languages of the
world (0) . . . . . . . . . . . . . . . . . are . . . . . . . . . . . . . . . . . accessible. This pedagogic selflearning
tool is free (1) . . . . . . . . . . . . . . . . . use for all in the world.
236 15.17 IDEAS FOR HOMEWORK
Primarily it was done to improve a vocational pupil’s language skills when going abroad
for work practice. Spreadthesign.com also has sentences and not (2) . . . . . . . . . . . . . . . . . …
single words/sign.
A common question is: “Oh, you know sign language! Then you can (3) . . . . . . . . . . . . . . . . .
to deaf people in Australia and the US, too?” Wrong! Sign language is not the (4)
. . . . . . . . . . . . . . . . . everywhere. It is as different as all the spoken languages. Otherwise,
there would not be a great need for the web site spreadthesign.com.
Spread the sign is an international EU project and the lifelong learning programme. In
this project the partnershipwith new countries (5) . . . . . . . . . . . . . . . . . enlarged, new signs
are recorded so each language has 15,000 signs documented. The EU and Leonardo (6)
. . . . . . . . . . . . . . . . . given us the opportunity to show our capability to improve vocational
education for deaf pupils.
Each country represented has (7) . . . . . . . . . . . . . . . . . team with responsibility for their
language on this web site. Spreadthesign.com helps thousands of people every day to
find the sign they are searching (8) . . . . . . . . . . . . . . . . .
(http://www.spreadthesign.com/cz/)
15.20 Ideas for Homework
1. In pairs or groups of three find a word or a sentence in the spreadthesign dictionary in
different languages, learn it and show it to your class. They should guess the meaning of
your signs.
2. Find some information about Baby Sign Language.
3. Write some text (a story, fairy tale, report etc.) for people with learning disabilities and
follow rules mentioned in the MAKE IT CLEAR document:
https://www.mencap.org.uk/sites/default/files/documents/2008-04/make%20it%20clear%20apr09.pdf
UNIT 15: INTERPRETING SERVICES 237
UNIT 16: Standards Of Social Services
16.1 Lead-in
– Give a man a fish, and you feed him for a day; show him how to catch fish, and you
feed him for a lifetime.
– We work on ourselves in order to help others, but also we help others in order to work
on ourselves. (Pema Chodron)
– Do you agree with the quotations? Why? Why not?
– Do you think they are related to social work?
16.2 Reading
Read the text and translate it.
Monitoring Inspection Report of a Nursing Home
Standard 1: Contract for the Provision of Services
Each resident has an agreed written contract which includes details of the services to be
provided for that resident and the fees to be charged.
Standard 2: Safeguarding and Safety
Measures to protect residents being harmed or suffering abuse are in place and appropriate
action is taken in response to allegations, disclosures or suspected abuse. Residents
told the inspectors they felt safe, well cared for, and that their privacy and dignity was
respected. The inspector noted that all staff demonstrated a high standard of appropriate
communication and respect for all residents and visitors to the centre at all times.
A policy was in place to guide staff in the event of any incident of violence, aggression,
self harm and assault.
Standard 3: Health and Social Care Needs
Each resident’s wellbeing and welfare is maintained by a high standard of evidencebased
nursing care and appropriate medical and allied health care. Each resident has
opportunities to participate in meaningful activities, appropriate to his or her interests
and preferences. The arrangements to meet each resident’s assessed needs are set out
238
in an individual care plan, that reflect his/her needs, interests and capacities, and are
drawn up with the involvement of the resident and reflect his/her changing needs and
circumstances.
Standard 4: Food and Nutrition
Each resident is provided with food and drink at times and in quantities adequate for
his/her needs. Food is properly prepared, cooked and served, and is wholesome and
nutritious. Assistance is offered to residents in a discrete and sensitive manner.
Standard 5: Residents’ Rights, Dignity and Consultation
Each resident’s privacy and dignity is respected, including receiving visitors in private.
He/she is facilitated to communicate and enabled to exercise choice and control over
his/her life and to maximise his/her independence.
Residents’ civil and religious rights were respected. The provider and person in charge
confirmed that residents from all religious denominations were supported to practice
their religious beliefs. A residents’ forum was established and relevant issues could
be voiced and brought to the attention of the person in charge. Links with the local
community were maintained and residents could enjoy access to local shops, banks and
bus services.
Standard 6: Residents’ clothing and personal property and possessions
Adequate space is provided for residents’ personal possessions. Residents can appropriately
use and store their own clothes. There was a clear policy in place regarding
safeguarding of residents’ personal property and possessions.
Standard 7: Suitable Staffing
Staff have up-to-date mandatory training and access to education and training to meet
the needs of residents. Residents spoken with were complimentary of the staff team and
commented on their caring nature. They reported that staff were always available to
provide the help and assistance they needed.
(www.dhsspsni.gov.uk/careinspectorate.com/services-inspection-report/article7909&Item727)
UNIT 16: STANDARDS OF SOCIAL SERVICES 239
Explain the following expressions in English:
– to suffer abuse
– to respect privacy and dignity
– to exercise choice and control
– to maximise his/her independence
– to assess needs
– to communicate appropriately
– meaningful activities
– wholesome and nutritious food
– civil and religious rights
– person in charge
– personal possessions
– mandatory training
Underline the vocabulary concerning standards of social services in the text.
monitor (v)
kontrolovat,
sledovat
welfare (n) blaho, prospěch
inspection (n)
inspekce,
inspekční
evidence (n) důkaz
report (n) zpráva nutrition (n) výživa
provision (n)
poskytnutí,
zajištění
wholesome (adj) zdravý, prospěšný
contract (n) smlouva facilitate (v) ulehčit, usnadnit
fee (n) poplatek enable (v) umožnit, oprávnit
charge (v) účtovat, počítat si civil (adj) občanský
safeguard (v)
zabezpečit,
ochránit
religious (adj) náboženský
measure (n) opatření right (n) právo
harm (n, v)
škoda, poškodit,
ublížit
denomination (n)
církev,
denominace
appropriate
vhodný,
přiměřený
link (n) spojení, vztah
allegation (n) obvinění property (n) majetek
suspect (n, v)
podezřívat,
podezřelý
possession (n) vlastnictví
privacy (n) soukromí mandatory (adj) povinný, nařízený
dignity (n) důstojnost training (n)
kurz, školení,
výcvik
240 16.2 READING
guide (v) vést, řídit
complimentary
(adj)
pochvalný,
lichotivý
self-harm (n) sebepoškozování nature (n) povaha, charakter
assault (n)
napadnout,
napadení, útok
16.3 Listening
Listen to the story and summarize the information.
This story is about a care home that consistently exceeds best practice standards. It’s
especially good at providing activities for its residents.
Inspectors are continually impressed by the home’s huge notice board of multi-coloured
posters. The posters are written in large, easy-to-read letters that show the week’s activities.
Activities include musical therapy workshops, aromatherapy classes, choral singing,
plays, concerts and even a pantomime.
“Sometimes I think it’s more like a holiday camp than a care home,“ joked Ann, the
manager. “We have two activity co-ordinators for just over forty residents, and their main
aim is to find out what the residents want and then go about organising it. We never
impose our own ideas on residents about how we think they should amuse themselves –
it’s all up to them.“
One male resident used to be a carpenter and cabinetmaker. Now he has his own woodworking
workshop in a converted summerhouse. “That was quite difficult with Health and
Safety, as you can imagine,“ said Ann, “especially as this man had recently had a stroke,
and he was going to be using quite heavy power tools. We had to completely change the
lighting.“
But she says that working hard to please the residents is always worth it in the end.
“Visitors to the home always remark on the happy atmosphere. I think that’s partly
because our residents feel valued, empowered, and involved in activities that make their
lives interesting. It’s only when people don’t have a varied and absorbing lifestyle that
they start to become unhappy, and that’s when problems can occur.“
Young volunteers often come in to take part in activities, such as Scrabble and other
games. Recently, some of the residents attended the young people’s graduation cere-
mony.
The home always encourages its residents to go out to the doctor or the dentist, rather
than having health professionals come to them. Ann believes that it’s important for older
people to feel part of their community and not be tucked away from it.
UNIT 16: STANDARDS OF SOCIAL SERVICES 241
One of the residents likes to go to the local pub everyday for his lunch so the home
provides an escort for him. He only has half a pint of beer but he says it makes him feel
good to have the regulars say “hello“ to him.
Those with dementia, though, often prefer simpler, more everyday activities. “They usually
like to be involved with the washing up or the dusting, or baking cakes in the kitchen,“
said Ann. “For people with dementia, it’s partly having a routine and it’s partly feeling
needed. It helps to build their confidence and contentment, because it gives their lives
a sense of purpose.“
The home also encourages its residents to handle their own financial affairs for as long
as is practical. They can bring in their own possessions and furniture if they wish, and all
of them have private rooms.
(www.dhsspsni.gov.uk/careinspectorate.com/services-inspection-report/article1253&Item421)
exceed (v)
překonat,
přesáhnout
attend (v) navštívit
notice board (n) tabule
graduation
ceremony (n)
promoce
aim (n) cíl dementia (n) demence
health
professional (n)
zdravotník (lékař,
sestra atd. )
handle (v)
řešit, zvládat, mít
na starosti, řídit
amuse (v)
pobavit,
rozveselit
financial affairs
(n)
finanční
záležitosti
empower (v) zmocnit, posílit
16.4 Listening
Listen to the story and summarize the information.
An inspector found, on an unannounced visit to a care home, that the level of hygiene
left much to be desired. Residents seemed quite listless and unmotivated. He was quite
surprised, when visiting this care home, to find that that the place smelt of stale urine.
There was dust on the furniture and the windows onto the garden were smeared with
grime. He also was quite saddened to see that the residents were slumped in front of the
television in the lounge, in the middle of the day.
242 16.4 LISTENING
“It wasn’t as if any of them were even watching it,“ he said. “They had it on at full
volume, probably for those with hearing difficulties. Whatever daytime programme they
were watching was boring them enough to be of little interest. But it was loud enough
to prevent any other form of communication. This meant that each resident was just
slumped in their own armchair and in their own world, when they could have been having
a good chat or a game of cards or something. I asked for the remote control to the
television, to turn it down. But none of them knew where it was.“ On talking to the
manager, he realised that this wasn’t just a one off. It was what happened on most days.
Despite the fact that the home’s brochure boasted about the health giving properties of
the sea air in the locality, residents were rarely taken out for a walk. On top of that, the
garden was out of the bounds because staff could not be spared for supervising outdoors.
Occasionally, usually at Christmas, a local choir came in to give a choral performance,
but such entertainments were rare.
The inspector talked to the manager of the care home: “I said, ’Do you ever ask the
residents what they’d like to do?’ He seemed quite surprised at such an idea. ’Oh no,’ he
said. ’They’re just like children. They like to be told what to do.’ I replied, ’In that case,
why do they look so bored and unhappy?’ Then I explained to him about how people like
to be involved with their home, wherever it is, just as they would in a family. I told him
that old people are no different to any others, regardless of their age. They like to be
stimulated, they want to feel empowered and involved in how their lives are run, and
they need to have a sense of purpose.“ He also talked to the manager about the hygiene
issues, and the manager agreed that the standards needed to be raised considerably.
The inspector is now working with the home to help the manager to improve the lives of
the residents. The home is now much cleaner, and the residents have monthly meetings
where one of the matters under discussion is the sort of activities they would like to
introduce into their daily lives.
(www.dhsspsni.gov.uk/ careinspectorate.com/services-inspection-report/article4896&Item885)
announce (v) oznámit stimulate (v)
podnítit,
motivovat
lounge (n)
hala, společenská
místnost
hygiene (n) hygiena
hearing difficulty
(n)
porucha sluchu raise (v)
pozvednout,
zlepšit
spare (v) uvolnit, ušetřit considerably (adv) značně, výrazně
entertainment (n) zábava
UNIT 16: STANDARDS OF SOCIAL SERVICES 243
16.5 Writing
Write inspection reports about both care homes using standards from the exercise 16.2.
16.6 Listening
Listen to the song “Stand by me” by Oasis and complete the lyrics.
16.7 Reading
Read the text and translate it.
Care and control
One of the issues often debated amongst health and social work professionals is, how can
we best balance the need for care and control while ensuring the relationship between
us and the client is best preserved?
What decisions do you take out of the person’s hands and why? What level of risk is
acceptable to allow the person to place themselves in, in order to allow them a degree
of autonomy? And most pertinently, how do you tell the person of what you have done
and why?
In most situations, I am comfortable (as any individual can be given the ethical complexities)
with having open discussions with patients. I see it as my absolute duty to be
transparent with people when I am making decisions about their lives, why I am doing so
and my reasons for having overridden their wishes. It is an enormous power and not one
I take lightly. Removing someone’s autonomy will never sit easily with me (and rightly
so, I should always be mindful that I use this power only when absolutely necessary).
For the most part, I have enjoyed positive relationships with the service users I have
worked with, even when I have had to make difficult decisions that I know they have not
liked.
(www.dhsspsni.gov.uk/quality standards community care services.pdf)
244 16.5 WRITING
degree (n) stupeň applicable (adj)
použitelný,
vhodný
autonomy (n) autonomie remove (v) odstranit
ethical (adj) etický mindful (adj) dbající, dbalý
duty (n) povinnost service user (n) uživatel služby
transparent (adj)
jasný, otevřený,
upřímný
16.8 Ideas for Homework
Describe the situation concerning the ethical issues of care and control that you have experienced
during your placements in social service institutions.
16.9 Listening
Listen to the text and write down what problems Betty had and what she likes about living
in supported accommodation.
I am Betty, I am 20 years old and I have autism. When I was about 14 years old, I went
into care home because my Mum and Dad found it difficult to cope with me. I used to self
harm a lot and hit people. I moved about every year or so as I didn’t like any of the care
homes. I didn’t go out much and got bored and angry. Then I moved into a residential
home. I did go out sometimes but not as much as I would have liked and I didn’t really
like the people I lived with. I told my manager this and that I wanted a place of my own.
Last year in May I moved out into supported living. I go to college and do “skills for adult’s
independence”, I go on Wednesday, Thursday and Friday.
The staff in the house have been brilliant in supporting and encouraging me to join
various activities. I haven’t self harmed for a long time now as staff help me to control
my feelings when I am angry.
On Saturday I go to dance, I really enjoy dancing, I do Rumba, Salsa, Tango, and Fox Trot,
I enjoy the exercise and meeting some friends.
On Monday I go to do some voluntary work at Help the Aged, it is a charity shop and I help
with sorting out some clothes to sell, also dust and polish the work tops.
UNIT 16: STANDARDS OF SOCIAL SERVICES 245
We make our own weekly menu and go shopping for the food. I do my own washing and
iron my T-shirts with the support of the support workers who know me and my difficulties
very well.
The best thing I am happy about is that the staff helped me arrange to bring my Mum to
stay for the weekend. I hadn’t seen my Mum for 5 years, we had the best weekend!
What ways of care and control can be found in Betty’s life?
residential home
(n)
domov pro
seniory/ osoby
s postižením
charity (n)
charita,
dobročinná
organizace
supported living
(n)
chráněné bydlení arrange (v)
zařídit,
zorganizovat
voluntary (adj) dobrovolný
16.10 Use of English
Words like “to control” are called “false friends” – find other such words in the vocabulary at
the end of the textbook.
16.11 Reading
Read the text and underline the qualities of good and bad social workers.
What makes an outstanding social worker?
I have an amazing social worker. Recently, she drove me to the town to hand out CVs to
help me get a part-time job. She cares about me and what’s important in my life right
now. Social workers have been given mobiles, and it makes me feel good when I get
a text from my social worker – even if it’s a short ‘are you ok?’ or ‘hope your exam goes
well’. It must take less than 20 seconds to write but it’s little things like that that make
you feel cared for and special. She saw what needed to be done and did not wait to
be told. She fought on my behalf to ensure that my school life was not disrupted and
showed me the deepest compassion when I felt I did not deserve it. I can say without
a shadow of a doubt that my social worker saved my life.
It hasn’t always been this way. I have experienced all types of social workers. The worst
type of social worker made me feel that they did not care because of their lack of empathy
and actions when I needed their support. One particular social worker I remember was
246 16.10 USE OF ENGLISH
never compelled enough to bother to do the basic things I needed, which meant that
promises never materialised.
My local authority provides money for me, meaning that I’ve been able to do things like go
on school trips or have music lessons. However, I often missed out on these experiences
that were available to most children because it took too long for social workers to get
approval for the paperwork. My social worker is fantastic – but she has 17 cases. Good
social workers are given more cases, but then that limits the face-time you get with them,
which is the most important part of their job.
It’s not about knowing every little thing I’m up to, or always doing things for me – I don’t
need her to do that – but knowing that she cares and that she can get things done, that’s
what makes the difference. Anyone can be an outstanding social worker because it starts
with seeing that young people have so much potential if they are given the right support.
To be an amazing social worker you need to instil a sense of trust in a young person that
they can be happy.
(www.dhsspsni.gov.uk/quality standards community care services.pdf)
outstanding (adj) vynikající local authority (n) místní úřad
CV - curriculum
vitae (n)
životopis approval (n) schválení, souhlas
text (n) SMS zpráva paperwork (n)
„papírování“,
kancelářská práce
compassion (n) slitování, soucit case (n) případ
deserve (v) zasloužit si instil (v) vštípit
empathy (n) vcítění, empatie
16.12 Speaking
Topics for discussion:
Do people need to have models of good professionals?
Do you agree with the opinion that “social workers cannot help their clients, the clients have
to learn how to help themselves”? What consequences does it have for your work?
Have you ever met anyone during your placements who has shown you what it means to be
a good or bad social worker?
UNIT 16: STANDARDS OF SOCIAL SERVICES 247
Can clients encourage you to go on being a social worker? How?
What can bring you the feeling of satisfaction with your profession?
16.13 Follow up
Brainstorming – What qualities should a good social worker have? Write them into the
bubbles.
Good social
worker
248 16.13 FOLLOW UP
Sources
UNIT 1
1.1
http://www.living-chinese-symbols.com/chinese-symbol-to-listen.html
1.3
www.citizensadvice.org.uk/stories/
1.12
http://www.buzzle.com/articles/listening-games-for-adults.html
UNIT 2
2.1
http://www.independentliving.org/docs6/vasey2000.html
2.3
http://www.astc.org/resource/access/market.htm
2.4
http://clipart-finder.com/clipart/old-man-egg-shaped-cartoon.html
2.5
http://www.clipartpanda.com/clipart images/clipart-handshake-02-17950747
http://security.sophos.com/2010/06/01/facebook-virus-harmless-fun-hilarious-check-girls-
status-update-fired-job/
2.9
https://www.u-presscenter.jp/uploads/photos/4512.pdf
UNIT 3
3.1
http://www.nihe.gov.uk/index/advice/sheltered accommodation.htm
http://richard-underwood.com/sheltered-housing-scheme-manager
http://europaconcorsi.com/projects/268914-MoDus-Architects-Psychiatric-Center-and-
Sheltered-Housing
3.8
https://www.mqi.ie/
3.14
http://www.ucobserver.org/justice/2009/09/women homelessness/
UNIT 4
4.1
http://www.quia.com/jg/2068497list.html
https://weinstein365.files.wordpress.com/2013/04/exhausted.png
SOURCES 249
4.7
http://www.nhs.uk/CarersDirect/yourself/timeoff/Pages/accessingrespitecare.aspx
4.11
http://www.vitalise.org.uk/centre breaks/about our breaks/centre breaks faqs/
4.13
http://www.tendertotsny.com/wp-content/uploads/2013/01/Slider001o.jpg
UNIT 5
5.1
Drawn by Hana Čížková, inspiration from: http://www.grantland.net/volunteering.htm
http://www.employeevolunteering.co.uk/why-volunteer/
5.11
The author of the photo – Fiona Cuce
UNIT 6
6.1
http://timkla.files.wordpress.com/2011/10/vulture.png
http://blog.miliweb.net/pictures/2008070312.jpg
6.3
http://www.cijedite.cz/?nav=aktuality/ostatni/82-sos-vesnicky-k-novele-zak.html
6.10
http://www.psawa.com/Community care Vrs Institutional care.html
6.13
http://www.mytime.org.uk/
6.16
http://www.mytime.org.uk/about/our-approach
UNIT 7
7.1
http://www.ece.gov.nt.ca/early-childhood-and-school-services/early-childhood
7.3
https://openclipart.org/tags/silhouette
7.6
http://boesky.blogspot.cz/ss kids v Variation 1
7.8
http://www.familyspace.org.uk/pdfs/familyspace befrienders.pdf
7.9
http://www.articlesweb.org/technology/computers-in-the-world-of-information-and-
communication
250
7.13
http://www.abilityireland.com/trikes.htm
http://www.clipartpanda.com/categories/green-dollar-sign-clipart
http://wandsworth.childrensservicedirectory.org.uk/kb5/wandsworth/fsd/event.page?id=t5U35
7.16
https://openclipart.org/tags/house
7.18
http://www.cheshireeast.gov.uk/children and families/childrens centres.aspx
UNIT 8
8.1
http://www.living-chinese-symbols.com/chinese-symbol-crisis.html
8.6
www.ncss.org.sg/social service/family services crisis .asp
8.12
www.ncss.org.sg/social service/family services how resilient are you.asp
UNIT 9
9.1
Drawn by Eva Hernová, inspiration from cartoonstock.com, the author Mike Flanagan
9.4
The author of the photo – Fiona Cuce
9.11
http://www.helpguide.org/mental/domestic violence abuse types signs causes effects.htm
UNIT 10
10.1
http://inclusioncare.com/opportunities-to-develop/
http://sunnydelyte21.wordpress.com/2012/06/07/support-system/
http://lincolnhubbardweb.summit.k12.nj.us/
10.2
http://reallifeglobal.com/prepositions-made-easy-in-on-and-at/
10.4
http://www.markfield.org.uk/youth
10.11
http://houseplay.wordpress.com/
10.20
http://www.strediskokobylisy.cz/cinnost/NZDM-vrtule/klub-vrtule/
http://www.strediskokobylisy.cz/cinnost/NZDM-vrtule/klub-vrtule/
SOURCES 251
UNIT 11
11.7
www.aota.org/About-Occupational-Therapy/stories.NLKG5SVT.dpuf
11.8
www.aota.org/About-Occupational-Therapy/stories.NG235ST.dpuf
11.9
www.aota.org/About-Occupational-Therapy/stories.LK8754V.dpuf
UNIT 12
12.16
https://www.mqi.ie/stories-12523512
https://www.mqi.ie/stories-36582
https://www.mqi.ie/stories-85471256
https://www.mqi.ie/stories-1142893
UNIT 13
13.11
http://www.dispatch.com/content/workshops-still-get-most-federal-funds-for-disabled.html
http://www.moworkshops.org/About/Consumers.html
http://www.canterburyinc.org/about-sheltered-workshops/
http://prev.dailyherald.com/story/?id=290001
13.12
http://greatmindsoftheworld.com/stephen-hawking/
UNIT 14
14.2
http://www.gograph.com/stock-illustration/drug-addicted-man.html
http://streetconcern.org/
http://www.guildford.com/2012/08/21/ymcas-plantation-takes-on-significant-new-projects/
14.7
http://teacherbecky.wordpress.com/category/uncategorized/
14.11
http://aieseckingston.wordpress.com/
14.13
http://marmacfiredept.com/
http://personalliberty.com/give-up-your-gun-get-free-shoes/
14.17
http://oscarstech.com/introduce-yourself-to-your-readers-with-an-author-box-wp-tip-011/
https://openclipart.org/detail/170420/man-with-a-gun—1913-by-j4p4n-170420
http://aieseckingston.wordpress.com/
252
14.20
http://teenworldatsca.weebly.com/blog/peer-pressure
http://www.modernghana.com/news/102169/1/dealing-with-negative-peer-pressure.html
UNIT 15
15.18
http://en.wikipedia.org/wiki/Sign language#mediaviewer/FileC4%8Dkova, n%C3%A1pis ve
znakov%C3%A9Di.jpg
UNIT 16
16.9
www.dhsspsni.gov.uk/quality standards community care services.pdf
SOURCES 253
Vocabulary
A
ability (n) schopnost
abortion (n) potrat, přerušení, neúspěch
abseil (v) slaňovat
absorbing (adj) poutavý, nesmírně
zajímavý
abuse, sexual abuse (n) sexuální
zneužívání
abuse, substance abuse (n) zneužívání
návykových látek
abuse (v) zneužívat, týrat
abuser (n) trýznitel
accept (v) přijmout
acceptance (n) přijetí
access (n, v) přístup, přistupovat
accessible (adj) přístupný, dostupný
accident (n) nehoda
accommodate (v) pojmout, vyhovovat
accomplish (v) dosáhnout, splnit
accomplishment (n) úspěch, schopnosti
according to (prep) podle
account (n) důvod, úsudek, účet
accountability (n) zodpovědnost
accredit (v) akreditovat, schválit
accross (prep) napříč, po celém
accurately (adv) přesně, věrně
acquire (v) získat
act (n) nařízení, protokol
active listening (n) aktivní naslouchání
activity (n) činnost
actually (adv) vlastně, opravdu
ad, advertisement (n) reklama, inzerát
adapt (v) přizpůsobit se
adaptation (n) úprava
addict (n) závislý
additional (adj) dodatečný, další,
doplňkový
address (v) oslovit, věnovat se
adjust (v) přizpůsobit se, uvyknout si
adjustment (n) přizpůsobení, úprava
admit (v) připustit, přijmout
adolescent (n) dospívající
adopt (v) osvojit, přisvojit si
adult (n) dospělý
advice (n) rada, informace, poučení
advise (v) (po)radit, doporučit
adviser (n) poradce
advisory (adj) poradní, rádcovský
advocacy (n) obhajoba, zastávání se
advocate (v) hájit, obhajovat
affairs, financial affairs (n) finanční
záležitosti
affect (v) působit, zasáhnout, mít vliv
affected (v) zasažený, ovlivněný
affection (n) rozrušení, ovlivnění, cit (pro
někoho)
afford (v) dovolit si, dopřát si
affordable (adj) dostupný (finančně)
aged (adj) starý
aging (n, adj) stárnutí, stárnoucí
agree (v) souhlasit
agreed (adj) sjednaný, dohodnutý
achieve (v) dosáhnout, docílit, vykonat
achievement (n) úspěch, výsledek
aid (n) pomůcka (pro postižené)
aid (n, v) pomoc, pomoci
aid, hearing aid (n) naslouchátko
aid, legal aid (n) právní pomoc
aid, mobility aid (n) pomůcka pro pohyb
a přesun
ailment (n) nemoc
aim (n) cíl, úmysl, záměr
aim (v) usilovat, mít za cíl, směřovat
align (v) spojit se, sblížit se
allegation (n) obvinění
alleviate (v) zmírnit, zmenšit
allow (v) dovolit, povolit, připustit
although (conj) ačkoli, sice, i když
254
amazing (adj) úžasný, ohromný
amuse (v) (po)bavit, rozveselit
anger (n) hněv
anniversary (n) výročí
announce (v) oznámit
annual (adj) každoroční, výroční
anticipate (v) předvídat, očekávat
anticipation (n) předjímání, anticipace
anxiety (n) úzkost, strach, silná obava
anxious (n) horlivě usilující, úzkostný
apartment (n) byt
apparent (adj) zřejmý
applicable použitelný, vhodný
applicant (n) zájemce, žadatel, uchazeč
application (n) žádost, využití
apply (v) for žádat, ucházet se
appointment (n) smluvená schůzka
appraisal (n) posouzení, zhodnocení
apprentice (n) učeň
approach (n, v) přístup, postup, koncepce
appropriate (adj) náležitý, vhodný
appropriately (adv) vhodně, náležitě,
přiměřeně
approval (n) schválení, souhlas
archive (n) archív
armed (adj) ozbrojený
arrange (v) zařídit, uspořádat
arrangement (n) dohoda, uspořádání
art, fine art (n) výtvarné umění
aspect (n) hledisko, stav, zřetel
aspire (v) toužit, usilovat, snažit se
assault (n, v) napadnout, zaútočit,
napadení, útok
assess (v) (o)hodnotit, posoudit
assessment (n) ohodnocení, posudek,
analýza
assistant, personal assistant, PA (n) osobní
asistent
associate (n,adj) kolega, přidružený
associate with (v) spojovat s
assortment (n) sortiment, škála
assume (v) předpokládat
assumption (n) předpoklad, domněnka
asylum seeker (n) žadatel o azyl
atrocity (n) zvěrstvo, krutost
attend (v) navštěvovat, zúčastnit se,
docházet
attendant (n) ošetřovatel, provázející
attendee (n) účastník, návštěvník
attention (n) pozornost
attention, pay attention (n, v) věnovat
pozornost
attitude (n) postoj, názor, stanovisko
attract (v) přitáhnout, přilákat
audibly (adv) slyšitelně
authority, local authority (n) místní úřad
autism (n) autismus
autonomy (n) autonomie
available dostupný, k dispozici
avoid (v) vyhnout se, uniknout
aware (adj) být si vědom
awareness (n) povědomí, uvědomění,
vědomí
B
balance (n) rovnováha
barring (prep) mimo, kromě, vyjma
base (n, v) základna, to základní, založit
be after (v) chtít, sledovat
be held accountable (v) být odpovědný
be staffed (v) mít zaměstnance
be used to (v) být zvyklý
become, became, become (v) stát se
bedsit (n) garsonka
beep (v) pípnout
beeper (n) „pípátko“, „pípák“
beforehand (n) předem, dopředu
befriend (v) spřátelit se
behaviour (n) chování
behavioural (adj) týkající se chování
belief (n) víra, důvěra
belittling (adj) snižující, přezíravý
belong to (v) patřit
belongings (n) osobní věci, majetek
beneficial prospěšný, blahodárný
benefit (n) sociální dávka
benefit (n, v) užitek, prospěch, být ku
prospěchu
VOCABULARY 255
Benefit, Incapacity Benefit (n) dávka pro
postižené
bewilderment (n) zmatení, údiv
bite, bit, bitten (v) kousat
blame (n, v) vina, obviňovat
blanket (n) deka, přikrývka
blind (adj) nevidomý, slepý
blood pressure (n) krevní tlak
blow (n) šok, rána
board, notice board (n) nástěnka
body language (n) řeč těla
boredom (n) nuda
bother (v) obtěžovat se, trápit se
brand (n) obchodní značka
breadth (n) šířka, šíře, rozloha, plocha
breakdown (n) zhroucení
breathe (v) dýchat
bring up, brought, brought (v) vychovávat
broad (adj) široký
bruise (n) modřina, podlitina
bullet (n) kulka
bullet point (n) odrážka (v textu)
bullying (n) šikana
burden (n) břemeno, zátěž
C
campaign (n) kampaň
cane (n) hůl
capable (adj) schopný, způsobilý
capital punishment (n) trest smrti
capitalise (v) zhodnotit, vydělat
care for (v) starat se o, pečovat
care home (n) dům s pečovatelskou
službou, domov pro seniory/ osoby
s postižením
care, day care (n) denní péče ve stacionáři
care, home care (n) domácí péče
care, nursing care (n) ošetřovatelská péče
care, residential care (n) residenční péče,
péče v domovech, ústavech
career (n) povolání, životní dráha
caregiver (n) pečovatel
carer (n) pečovatel(ka)
caring (adj) pečující, starostlivý
carpenter (n) tesař
carry out (v) provádět, vykonat
case (n) případ
case study (n) případová studie
catch up, caught, caught (v) dohonit, chytit
cause (n) věc, záležitost, příčina, důvod
centre, community centre (n) kuturní
centrum
centre, day care centre (n) denní stacionář
cerebral palsy (n) mozková obrna
ceremony, graduation ceremony (n)
promoce
certain (adj) jistý, určitý
certificate, school leaving certificate (n)
maturitní vysvědčení (UK)
challenge (n,v) výzva, úkol, vyzvat, vybízet
k
challenging (adj) náročný, podnětný,
vyzývající
charge (v) účtovat, počítat si
charitable trust (n) charitativní organizace
charity (n) charita, dobročinná organizace
charm (n) půvab, kouzlo
check (n, v) kontrola, kontrolovat, ověřit
check in (v) přihlásit se
check up on (v) ověřit si
checkbook (n) šeková knížka
checklist (n) (kontrolní) seznam
cheerful (adj) veselý, radostný
chickenpox (n) neštovice
childcare (n) péče o děti
choral (adj) sborový
chores, household chores (n) domácí práce
circumstance (n) okolnost
citizen (n) občan(ka)
Citizens Advice Bureau (n) občanská
poradna
civil (adj) občanský
claim (n, v) nárok, nárokovat
clarify (v) objasnit, vyjasnit
closure (n) uzavření
club, easy access club (n) nízkoprahový
klub či centrum
club, youth club (n) klub pro mládež
256
coach (v) vést, trénovat
coaching (v,n) připavovat, vést
code of practice (n) pravidla chování
coherent (adj) srozumitelný, soudržný
cold (n) rýma
collaboration (n) spolupráce, společné dílo
come up with, came, come (v) přijít s,
vymyslet si
come, came, come to terms (v) smířit se,
vyrovnat se
comfortable (adj) pohodlný
commit (v) spáchat
commitment (n) to závazek, povinnost,
oddanost
committee (n) výbor, komise
community (n) obec, komunita,
společenství
community centre (n) kuturní centrum
companion (n) společník, druh
companionship (n) společnost (přátel)
company, keep company (n, v) dělat
společnost
compassion (n) soucit, slitování
competence (n) kompetence
complaint (n) stížnost
complimentary (adj) pochvalný, lichotivý
compound (adj, v) složit, složený
comprehension (n) porozumění, pochopení
concentrate (v) soustředit se
concern (n) starost, obavy
concern (v) dotýkat se čeho, obava, zájem
conclude (v) usoudit, udělat závěr
condition (n) stav, podmínka
conditions, place conditions (n, v) klást
podmínky
conduct (v) vést, řídit, chovat se
confide (v) svěřit (se)
confidence (n) důvěra, jistota, sebedůvěra
confident (adj) sebejistý
confidential (adj) důvěrný
confidentiality (n) důvěrnost informací
confirm (v) potvrdit
confront (v) čelit, postavit se
confusion (n) zmatek
congregate (v) shromažďovat se, sejít se
conjunction (n) spojení, součinnost
consecutive (adj) po sobě následující
consequence (n) následek
conservation (n) ochrana, ochranářství
conserve (v) chránit, uchovat, šetřit
consider (v) uvažovat, uvážit
considerably značně, výrazně
consistent (adj) důsledný, soudržný
consistently (adv) důsledně, stále
constantly (adv) neustále
constraint (n) omezení, zábrana
consumption (n) spotřeba, konzumace
contact, keep contact (v) udržovat kontakt
contentment (n) spokojenost, uspokojení
continue (v) pokračovat, trvat, ponechat
contract (n) smlouva
contribute (v) to přispět, podílet se
contribution (n) příspěvek, vklad, přínos
contrite (adj) kajícný, litující
control (n) řízení, kontrola
convenient (adj) praktický, vhodný
converted (adj) přeměněný
convey (v) vyjádřit, tlumočit,dopravit
co-ordinator (n) koordinátor
cope with (v) zvládnout, vypořádat se
coping skills (n) dovednosti nutné ke
zvládnutí těžké situace
coping strategy (n) strategie zvládání
obtížných situací
cord, spinal cord (n) mícha
correction (n) oprava
cost (n) náklady
cough (n) kašel
council, local council (n) místní/ obecní
úřad
counseling (n) poradenství
counsellor (n) poradce
countless (adj) nesčetný
courage (n) odvaha
court (n) soud
cover (n, v) přikrývka, pokrýt, uhradit
cover, insurance cover (n) pojistné krytí
craft (n) řemeslné umění, dovednost, dílny
VOCABULARY 257
crave (v) toužit, prahnout, bažit
credentials (n) pověřovací listiny
criminal zločinný, trestný
crisis (n) krize
crisis intervention (n) krizová intervence
current (adj) současný, aktuální, běžný
currently (adv) v současné době
cuss (v) být paličatý, klít
custodial (adj) poručnický, pečovatelský,
vazební
CV - curriculum vitae(n) životopis
D
damage (n, v) škoda, poškodit
database (n) databáze
day care (n) denní péče ve stacionáři
day care centre (n) denní stacionář
deaf (adj) hluchý, neslyšící
deaf-blind(adj) hluchoslepý
deal with, dealt, dealt (v) zabývat se, řešit,
jednat, zacházet
debilitate (v) oslabit, vysílit
debt (n) dluh
decent (adj) slušný, obstojný
decision (n) rozhodnutí
decline (n) úpadek
decrease (v) snížit, zmenšit, klesat
dedicate (v) to zasvětit
dedicated (adj,v) oddaný, horlivý, nadšený,
zasvětit
degrade (v) ponížit, znehodnotit
degree (n) stupeň, akademický titul
delinquency (n) delikvence, kriminalita
deliver (v) doručit, předat, sdělit
delivery (n) doručení, dodání
demand (n, v) požadovat, požadavek,
nárok, poptávka
dementia (n) demence
denomination (n) církev, denominace
deny (v) odepřít, popřít
depend on (v) záležet
dependable (adj) spolehlivý, důvěryhodný
dependency (n) závislost
deploy (v) nasadit
deployment (n) přerozdělení, rozmístění
deposit (n) záloha, vklad
depression (n) deprese
deserve (v) zasloužit si
design (v) navrhnout, zamýšlet, návrh
designate (v) určit, vymezit, označit
desirable (adj) žádoucí, vhodný, kýžený
desire (n, v) touha, toužit
despair (n) zoufalství
despite (prep) navzdory, i přes
destroy (v) (z)ničit
detached (adj) stojící o samotě, oddělený
deteriorate (v) (z)horšit (se)
determination (n) odhodlanost,
předsevzetí
determine (v) určit, stanovit
determined (adj) odhodlaný, určený
develop (v) rozvíjet, zdokonalovat
development (n) rozvoj
developmental (adj) vývojový
device (n) zařízení, přístroj
dexterity (n) zručnost, šikovnost
differ from (v) lišit se
difficulty, hearing difficulty (n) porucha
sluchu
difficulty, learning difficulty (n) problémy
s učením, mentální postižení
diffuse (v) rozptýlit, zklidnit
dignity (n) důstojnost
diminish (v) zmenšit
dire (adj) zoufalý, strašný
direction (n) směr, řízení
disability (n) postižení
disability, learning disability (n) poruchy
učení, mentální postižení
disabled (adj) (zdravotně) postižený
disappear (v) zmizet, ztratit se
disappointment (n) zklamání
disaster (n) pohroma, katastrofa
disbelief (n) nevíra, neochota uvěřit
disclosure (n) odkrytí, odhalení
discover (v) objevit
disease (n) nemoc
disgrace (n) ostuda, skandál
258
disorder (n) porucha
distinguish (v) odlišit, rozpoznat
distress (n) utrpení, strádání
disturb (v) rozrušit, zneklidnit
disturbance (n) nepokoj, porucha
divide (v) into, between, from rozdělit
domestic violence (n) domácí násilí
domiciliary (adj) domovský, domácí,
bytový
Down syndrome (n) Downův syndrom
draining (adj) vysilující, únavný
dread (n) děs, strach, obava
drive (n) úsilí, kampaň
drop in centre (n) nízkoprahový klub či
centrum
drought (n) sucho
due to (prep) kvůli
dumb (adj) němý, oněmělý, hloupý
duty (n) úkol, služba, povinnost
E
earshot (n) doslech
earthquake (n) zamětřesení
easy access (n, adj) snadný přístup,
nízkoprahový
easy access club (n) nízkoprahový klub či
centrum
education (n) vzdělání
effect (n) účinek, dopad
effort (n) snaha, úsilí
element (n) prvek, součást
eligible (adj) mající nárok, způsobilý,
oprávněný
embarrassed (adj) v rozpacích, cítící se
trapně
embedded (adj) zasazený, vtisknutý
emergency (n) mimořádná událost,
naléhavý případ, pohotovost
emotion (n) cit, emoce
emotional (adj) citový, emoční
empathy (n) vcítění, empatie
emphasis (n) důraz
employ (v) zaměstnat
employee (n) zaměstnanec
employer (n) zaměstnavatel
employment (n) zaměstnání,
zaměstnanost
empower (v) zmocnit, posilnit, umožnit
empowered (adj) posílený, zplnomocněný
enable (v) umožnit, oprávnit
enabler (n) ten, kdo uschopňuje (koho)
encounter (n, v) setkání, střetnutí, souboj
encourage (v) povzbudit, dodat odvahu
endanger (v) ohrozit
endangered (adj) ohrožený
endurance (n) vytrvalost, odolnost
endure (v) vydržet, přetrpět, snést
enforceable (adj) vynutitelný, vykonatelný
engage (v) zapojit se, zúčastnit se, obsadit
enhance (v) zvýšit kvalitu, vylepšit
enliven (v) oživit, rozproudit
enquiry (n) dotaz, zjišťování
enrich (v) obohatit
ensure (v) zajistit, zabezpečit
entertainment (n) zábava
entire (adj) celý, veškerý
entirely (adv) cele, pouze, jen
entitle (v) opravňovat, mít nárok
environment (n) prostředí, okolí
epilepsy (n) epilepsie
equal (adj) stejný, rovný
equality (n) rovnost
equally (adv) stejně tak
equip (v) opatřit, vybavit
equipment (n) vybavení, zařízení
equity (n) vlastní kapitál
escalate (v) stupňovat, zvyšovat
escape (v) uniknout, uprchnout
escort (n) doprovod, společník
essential (adj) základní, zásadní, hlavní
establish (v) založit, zřídit, vybudovat
esteem (n, v) úcta, vážit si
ethical (adj) etický
ethnic group (n) etnická skupina
evaluate (v) ocenit, zhodnotit
even if (adv) i když
event (n) událost, akce
evidence (n) důkaz, svědectví
VOCABULARY 259
evolve (v) vyvíjet se
exactly (adv) přesně (tak)
examination (n) prohlídka
exceed (v) překonat, přesáhnout
excessively (adv) nadměrně
excluded (adj) vyloučený
excuse (n) výmluva, omluva
executive (adj) řídící, zodpovědný
ex-husband (n) bývalý manžel
expand (v) (roz)šířit se
expect (v) očekávat
expense (n) výdaj, náklady
experience (n) zkušenost, zážitek
experience (v) zažívat, pociťovat
explain (v) sth to sb vysvětlit něco někomu
exploit (v) zneužít, využít, vykořisťovat
explore (v) zkoumat, zabývat se
expose (v) vystavit
express (v) vyjádřit, projevit
expression (n) vyjádření, výraz
expressions, facial expressions (n) mimika
extent (n) rozsah, míra
F
face (n) čelit
faceless (adj) anonymní, bezejmenný
facial expressions (n) mimika
facilitate (v) ulehčit, napomáhat
facility (n) zařízení
familiar (adj) důvěrně známý
fault (n) chyba, vina
fee (n) poplatek
feed, fed, fed (v) krmit, (na)sytit
feedback (n) zpětná vazba
feeling (n) pocit
fever (n) horečka
fill, fill in (v) vyplnit
financial affairs (n) finanční záležitosti
find out, found, found (v) zjistit
fine (n, v) pokuta, pokutovat
fine art (n) výtvarné umění
fire (v, n) vyhodit (někoho), oheň
fist (n) pěst
fit in (v) zapadnout, pasovat
fix (n) dávka drogy
fix (v) spravit, opravit
flashback (n) záblesk minulé události
flaw (n) nedostatek, vada
flee, fled, fled (v) utéci, uprchnout
flood (n) záplava, povodeň
flu (influenza) (n) chřipka
flyer (n) leták v USA (UK = leaflet)
focus (n) těžiště, zaměření
focus on (v) zaměřit se, soustředit se
follow up (n) to, co následuje (např. péče)
following (adj) následující, další
force (v) přinutit
foresight (n) prozíravost, obezřetnost
forge (v) vypracovat, vytvořit
forgetfulness (n) zapomnětlivost
form (n) formulář
former (adj) bývalý
for-profit (adj) výdělečný
foundation (n) základ, odůvodnění, nadace
founder (n) zakladatel
fracture (n) zlomenina
framework (n) rámec, kostra
free of (adj) bez, prostý čeho
free of charge (adv) zdarma
frequent (adj) častý, hojný
frustrate (v) frustrovat
fulfilled (adj) naplněný
fulfillment (n) naplnění
function (n) funkce, úloha
funding (n) financování
funding package (n) finanční balíček
fundraising (n) získávání financí
funeral (n) pohřeb
furnishings (n) bytové vybavení, nábytek
furniture (n) nábytek
further (adj, adv) dál(e), další, pozdější
G
gain (n) zisk, výdělek
gap (n) mezera, otvor, rozdíl
gap year (n) rok po ukončení/přerušení
studia, kvůli např. dobrovolnické
službě/cestování
260
gathering (n) shromáždění, setkání
gender (n) pohlaví, rod
generate (v) tvořit, vyrábět, generovat
generous (adj) štědrý, velkorysý
gentle (adj) jemný, mírný, laskavý
gesture (n) gesto
get in touch, got, got (v) kontaktovat,
spojit se s
get off the street, got, got (v) dostat pryč
z ulice
get out of, got, got (v) dostat se z
get stuck, got, got (v) uvíznout
get upset, got, got (v) rozčílit se, naštvat
se
give up, gave, given (v) přestat, vzdát se
čeho
go about, went, gone (v) provádět,
vypořádat se
go along with, went, gone (v) jednat
v souladu s
go through, went, gone (v) projít si,
prodělat
goal (n) cíl
government (n) vláda
GP (general practitioner) (n) praktický lékař
graduation ceremony (n) promoce
grief (n) zármutek, žal
groceries (n) potraviny
group, ethnic group (n) etnická skupina
group, support group (n) podpůrná
skupina
grow up, grew, grown (v) vyrůst, dospět
growth (n) růst
guarantee (v) zaručit
guardianship (n) opatrovnictví
guidance (n) navádění, směrnice
guide (n) průvodce
guide (v) vést, řídit
guilt (n) vina
guilty (adj) vinen
H
habit (n) zvyk
hamper (v) překážet, bránit
handle (v) řešit, zvládat, mít na starosti,
řídit
harass (v) obtěžovat, pronásledovat
hard of hearing (adj) nedoslýchavý
harm (n, v) škoda, poškodit, ublížit
hatred (n) nenávist
have an affair, had, had (v) mít sexuální
poměr mimo manželství
health professional (n) zdravotník (lékař,
sestra atd. )
health sciences (n) medicína, lékařské
vědy
health, mental health (n) duševní zdraví
hearing (n) slyšení u soudu
hearing aid (n) naslouchátko
hearing difficulty (n) porucha sluchu
hearing loss (n) ztráta sluchu
hearing, hard of hearing (adj)
nedoslýchavý
hemiplegia (n) ochrnutí poloviny těla
hereditary (adj) dědičný
heritage (n) dědictví, odkaz
hide, hid, hidden (v) ukrýt, skrýt
hierarchy (n) hierarchie
hire (n, v) nájemné, najmout, zjednat
hit, hit, hit (v) udeřit, bít
hold back, held, held (v) zadržet, váhat
hold, held, held (v) držet, mít
holistic (adj) celistvý, celostní
home care (n) domácí péče
home, care home (n) (pečovatelský) ústav,
léčebné zařízení
home, care home (n) dům s pečovatelskou
službou, domov pro seniory/ osoby
s postižením
home, elderly home (n) domov pro seniory
home, nursing home (n) domov pro
seniory
home, residential home (n) domov pro
seniory/ osoby s postižením
home-based (adj) domácí
homebound (adj) připoutaný k domovu
homeless (adj) bez přístřeší
homogenous (adj) stejnorodý
VOCABULARY 261
honest (adj) čestný
honestly (adv) upřímě, poctivě, doopravdy
honeymoon (n) líbánky
hook (v) zaseknout se, chytit
hoover (v) luxovat, vysávat
hope for (v) doufat v
hospitalize (v) hospitalizovat
host of ( n) množství
household chores (n) domácí práce
housing, sheltered housing (n) chráněné
bydlení
hub (n) centrum, střed
huge (adj) obrovský, ohromný
human (n, adj) lidský, člověk
humiliate (v) ponížit
humiliated (adj) ponížený, pokořený
humiliating (adv) ponižující, pokořující
hygiene (n) hygiena
I
imitative (adj) napodobující
immediate (adj) okamžitý, bezprostřední
immediately (adv) ihned, okamžitě
impact (n, v) dopad, dopadnout
impaired, speech impaired (adj) s
postižením řeči
impaired, visually impaired (adj) se
zrakovým postižením
impairment (n) postižení, poškození,
zhoršení
impairment, physical impairment (n)
fyzické postižení
impairment, sensory impairment (n)
smyslové postižení
impartial (adj) nestranný, nezaujatý
implication (n) význam, důsledek
impose (v) vnucovat, podstrkovat
impression (n) dojem
improve (v) zlepšit
improvement (n) zlepšení
in advance (adv) předem
in charge of (adj) zodpovědný za
inability (n) neschopnost
inadequacy (n) neschopnost,
nedostatečnost
inappropriately (adv) nevhodně
Incapacity Benefit (n) dávka pro postižené
inclination (n) záliba, sklon, náklonnost
include (v) zahrnovat, obsahovat
income (n) příjem
income tax (n) daň z příjmu
income, median income (n) průměrný
příjem (us)
incorporated (adj) začleněný, připojený
increase (v) zvýšit, (vz)růst, přibývat
increasingly (adv) stále víc, narůstajíce
incredible (adj) neuvěřitelný, úžasný
incurred (adj) vzniklý (škody, atp.)
independence (n) nezávislost
independent (adj) nezávislý
individual (n) jednotlivec, osoba
induction (n) uvedení, zasvěcení
inevitably (adv) nevyhnutelně
infant (n, adj) (malé) dítě, dětský
inferiority (n) méněcennost
influence (v) vliv, ovlivnit
influential (adj) vlivný
influenza (flu) chřipka
initial (adj) počáteční
initiative (n) podnět, iniciativa
injure (v) zranit
injury (n) zranění
in-laws (n) příbuzní získaní sňatkem
inpatient lůžkový (např. péče)
insist (v) trvat (na), naléhat
inspection (n) inspekce
instantly (adv) okamžitě
instead (adv) (na) místo
instigate (v) iniciovat, podněcovat
instil (v) vštípit
insufficient (adj) nedostatečný
insurance cover (n) pojistné krytí
insurance, national insurance (n) státní
sociální pojištění
intact (adj) nedotčený
integrity (n) morální zásadovost, celistvost
intent (n) úmysl, záměr
262
interest (n) zájem
interpreter (n) tlumočník
intervention (n) zásah, zákrok, přímluva
intervention, crisis intervention (n) krizová
intervence
intimacy (n) intimita
intimidate (v) zastrašit
invaluable (adj) neocenitelný
involve (v) obsahovat, zahrnovat, týkat se,
zapojit
involved (adj) zapojený, angažovaný,
potřebný
irritability (n) podrážděnost
issue (n) záležitost, problém, téma
J
jar (n) spor, nesouhlas, záchvat
jargon (n) žargon, mluva společenské nebo
profesní skupiny
jealous (adj) žárlivý
jealousy (n) žárlivost
join in (v) účastnit se, připojit se
judge (n, v) posuzovat, soudce
judgement (n) rozsudek, mínění, názor
jumble or jumble up (v) pomíchat
justice (n) právo, spravedlnost
justify (v) ospravedlnit
juvenile (adj) mladistvý
K
keep company (n) dělat společnost
keep contact (v) udržovat kontakt
keep up with (v) držet krok
key point (n) klíčový bod
kicked out (v) vyhozen
knowledge (n) znalost, vědomost, vědění
L
language, body language (n) řeč těla
language, oral language (n) mluvený jazyk
lap (n) klín
larynx (n) hrtan
lash out (v) mlátit kolem sebe
laud (v) chválit, velebit
lead, led , led (v) vést, řídit
lean (v) naklánět se
learning difficulty (n) problémy s učením,
mentální postižení
learning disability (n) poruchy učení,
mentální postižení
legal (adj) právní, legální
legal aid (n) právní pomoc
leisure (adj) volnočasový
leisure (n) volný čas
level (n) úroveň
lifesize (adj) v životní velikosti
likely (adv) pravděpodobný, vhodný
limb (n) končetina
limit (n, v) mez, hranice, omezit
limited mobility (n) omezená pohyblivost
link (n) spojení, vztah
lip-read, read, read (v) odezírat ze rtů
list, waiting list (n) čekací listina
listening, active listening (n) aktivní
naslouchání
literacy (n) gramotnost
literally (adv) doslova, skutečně
living, supported living (n) chráněné
bydlení
local (adj) místní
local authority (n) místní úřad
local council (n) místní/ obecní úřad
lock up (v) (u)zamknout, zavřít
loneliness (n) osamělost
long-term (adj) dlouhodobý
look after (v) starat se o, opatrovat,
pečovat
loss (n) ztráta
loss, hearing loss (n) ztráta sluchu
loss, memory loss (n) ztráta paměti
lounge (n) hala, společenská místnost
low (adj) nízký
low-cost (adj) úsporný, levný
M
magnitude (n) velikost, závažnost
main (adj) hlavní
mainstream (n) hlavní proud
VOCABULARY 263
maintain (v) udržet, zachovat, živit
maintenance (n) výživné
male (n, adj) muž, mužský
manage (v) řídit, organizovat, zvládnout
mandatory povinný, nařízený
marginalize (v) přehlížet, osouvat na okraj
zájmu
mastery (n) zvládnutí, výborná znalost
matter (n) záležet (na čem), věc, záležitost
meagre (adj) ubohý, mizerný
meaningful (adj) smysluplný, užitečný
meaningless (adj) nesmyslný,
bezvýznamný
measles (n) spalničky
measure (n) opatření
median income (n) průměrný příjem (us)
mediator (n) prostředník, vyjednavač
memorable (adj) nezapomenutelný
memory (n) vzpomínka, paměť
memory loss (n) ztráta paměti
menacing (adj) hrozivý, výhružný
meningitis (n) meningitida
mental (adj) duševní, psychický
mental health (n) duševní zdraví
mental health problem (n) problém
s duševním zdravím
mental illness (n) duševní nemoc
mentor (v) vést, být poradcem
message (n) sdělení, zpráva
milestone (n) milník, mezník
mindful (adj) dbající, dbalý
minority (n) menšina
mirror (v) zrcadlit
mistreat (v) špatně zacházet, týrat
mistrust (n) nedůvěra
misuse (n) zneužití
mobility aid (n) pomůcka pro pohyb
a přesun
mobility, limited mobility (n) omezená
pohyblivost
mobility, limited mobility (n) omezená
pohyblivost
model, role model (n) životní vzor, příklad
modesty (n) skromnost, zdrženlivost,
umírněnost
monitor (v) kontrolovat, sledovat
mood (n) nálada
moodiness (n) náladovost
morality (n) morálka
motor (adj) motorický
movement (n) pohyb
MP, member of parliament (n) poslanec
parlamentu
mumps (n) příušnice
mute (adj) mlčící, oněmělý
mutter (v) zamumlat
mutual (adj) vzájemný
N
narrow (v,adj) zúžit, úzký, omezit
nasal (adj) nosní
nasty (adj) hrozný, hnusný
national insurance (n) státní sociální
pojištění
nature (n) povaha, charakter, příroda
nearly (adv) téměř
necessary (adj) nutný, nezbytný
need (n) potřeba
neglect (v) zanedbat, opomenout
negotiate (v) zdolat, vypořádat se
neighbourhood (n) sousedství, čtvrť
nightmare (n) noční můra
non-governmental (adj) nevládní
non-profit (adj) neziskový, nevýdělečný
non-verbal (adj) neverbální
notice (n) všimnout si
notice board (n) nástěnka
numb (adj) necitlivý, ochromený, otupený
nurse (n) zdravotní sestra
nursery (n) jesle, mateřská škola
nursing (n) ošetřovatelství
nursing care (n) ošetřovatelská péče
nurture (v) vyživovat, pečovat
nutrition (n) výživa
nutritious (adj) výživný
264
O
object (v) vznášet námitku
obligation (n) povinnost, závazek, úpis
observe (v) dodržovat, sledovat
obstacle (n) překážka
occasional (adj) příležitostný, občasný
occasionally (adv) příležitostně, tu a tam
occassion (n) příležitost, událost
occupation (n) zaměstnání
occupational therapy (n) ergoterapie
occur (v) nastat, přihodit se
offer (n, v) nabídka, návrh, nabízet,
poskytnout
ongoing (adj) pokračující
onset (n) začátek
operate (v) provozovat, fungovat
opportunity (n) příležitost, možnost
oppose (v) oponovat, bránit se, čelit
option (n) volba, možnost
oral (adj) mluvený, ústní
oral language (n) mluvený jazyk
origin (n) původ
original (adj) původní
originate (v) vytvořit, začít, pramenit, dát
vznik
orphanage (n) sirotčinec
otherwise (adv) jinak, sice, nebo(li)
out of date (adj) zastaralý
outdoors (n) venkovní prostředí
outgoing (adj) společenský
outing (n) výlet, vycházka
out-of-pocket (adj) placený z vlastní kapsy
outpatient (adj) ambulatní
outreach service (n) terénní služba
outreach work (n) terénní práce
outsourced (n) „zvenku“ - zajištěný pomocí
subdodavatele
outstanding (adj) vynikající
overburden (v) přetížit, zatížit příliš
overcome, overcame, overcome (v)
překonat
overdose (v) předávkovat (se)
overlap (v) překrývat se
overseas (adj) zámořský, zahraniční
overtime (adv) přesčas
overwhelm (v) přemoci, zahltit, ohromit
overwhelmed (adj) uchvácený, přemožený
own (v) vlastnit
P
package, funding package (n) finanční
balíček
palsy, cerebral palsy (n) mozková obrna
paperwork (n) papírování, kancelářská
práce
paralyze (v) ochrnout
paramount (adj) vrchní, hlavní, svrchovaný
paraphrase (v) parafrázovat
parent, single parent (n) rodič samoživitel
part time work (n) práce na částečný
úvazek
participant (n) účastník
participate (v) podílet se, zapojit se
participation (n) účast
particular (adj) určitý, jednotlivý, zvláštní
particularly (adv) zejména, především
partly (adv) částečně
pass on (v) předat dál
passion (n) vášeň
passionate (adj) nadšený, vášnivý
patch (v) záplatovat
patience (n) trpělivost, snášenlivost,
vytrvalost
patient (n, adj) pacient, trpělivý
pattern (n) vzorec
pave (v) dláždit, razit, připravit (cestu)
pay attention (n, v) věnovat pozornost
payment (n) platba, úhrada
PDA ( personal digital assistant) (n) malý
kapesní počítač
peaceful (adj) mírový, pokojný
peer (n) vrstevník, rovnocenný člověk
perceive (v) vnímat, postřehnout
perform (v) vykonávat, provádět, plnit
performance (n) výkon, chování
peripatetic (adj) pohyblivý, potulný,
kočovný
permanent (adj) trvalý, stálý
VOCABULARY 265
permission (n) dovolení
perpetrator (n) pachatel
persistent (adj) trvalý, stálý, úporný
personal assistant, PA (n) osobní asistent
physical impairment (n) fyzické postižení
physician (n) lékař
physiological (adj) fyziologický
pivotal (adj) klíčový, ústřední
place conditions (n, v) klást podmínky
placement (n) umístění
please (v) potěšit, zavděčit se
plenty of (adv) mnoho, spousta
pneumonia (n) zápal plic
policy (n) metoda, postup, politika
polio (n) obrna
possess (v) ovládnout, vlastnint
possession (n) majetek, vlastnictví
possessive (adj) majetnický
possessiveness (n) snaha přivlastňovat si
druhého
potential (adj) možný, potenciální
poverty (n) chudoba
powerful (adj) silný, mocný
powerless (adj) bezmocný
practice standards (n) běžná praxe
pregnancy (n) těhotenství
pregnant (adj) těhotná
prejudice (n) předsudek, podjatost
prematurely (adv) předčasně
pressure (v) vyvíjet nátlak
pressure, blood pressure (n) krevní tlak
pressure, blood pressure (n) krevní tlak
presumption (n) předpoklad, domněnka
pretain (v) vztahovat se, týkat se
preteen (n) dítě mladší než 13 let
pretend (v) předstírat
prevail (v) převládnout, panovat
prevent (v) from bránit, předcházet,
zamezit
previous (adj) předchozí
pride (v) pyšnit se, pýcha, hrdost
principle (n) základ, princip, poučka
prior (adj) předchozí, dřívější
privacy (n) soukromí
problem, mental health problem (n)
problém s duševním zdravím
procedure (n) proces, postup
proceed (v) postoupit, ubírat se, vzejít
produce (v) vytvořit
professional, health professional (n)
zdravotník (lékař, sestra atd. )
profoundly (adv) hluboce
promote (v) podporovat, prosazovat
prompt (n,v) náznak, pobídka, inspirovat
properly (adv) řádně, náležitě, patřičně
property (n) majetek
propose (v) something to somebody
navrhnout
prosecute (v) vést soudní řízení ve věci
protect (v) chránit
protection (n) ochrana
protector (n) ochránce, strážce
proud (adj) hrdý, pyšný
prove (v) dokázat
provide (v) provádět, poskytovat,
zajišťovat
provider (n) poskytovatel (služby)
provision (n) zajištění, poskytnutí ,
opatření
publicity (n) propagace
punch (v) dát ránu pěstí
punishment, capital punishment (n) trest
smrti
puppet (n) loutka, maňásek
purchase (n, v) nákup, (na)koupit, pořídit
purpose (n) účel, smysl
put in motion, put, put (v) uvést do pohybu
put someone down, put, put (v) shazovat,
srážet
R
race (n) rasa
raise (v) vychovat, pozvednout, zlepšit
range (n) řada, rozsah, oblast
rape (v) znásilnit
rarely (adv) zřídka, výjimečně
ratio (n) poměr, vztah
rationalize (v) hledat logické vysvětlení
266
reach (v) (do)sáhnout, podat
realise, realize (v) uvědomit si, pochopit
reason (n) důvod
reasonable (adj) rozumný, slušný
reassurance (n) ujištění
reassure (v) uklidnit, ujistit
recall (v) vzpomenout si, vzpomínat
receive (v) přijmout, obdržet
reception (n) přivítání, recepce
recognize (v) rozeznat, zjistit
recover (v) zotavit se, uzdravit se
recovery (adj) zotavovací, ozdravný
recovery (n) uzdravení
recruit (n) provádět nábor
recruitment (n) nábor, najímání,
doplňování
refer to (v) týkat se, vztahovat se k
referral (n) odkázání na, doporučení
reflect (v) upon odrážet, vyjadřovat,
přemýšlet o
refuge (n) útočiště, útulek
refugee (n) utečenec, uprchlík
regain (v) znovu získat
regard (v) dbát na, zřetel, mít ohled
regarding (adj) týkající se
regret (v) litovat
regular (adj) pravidelný
regularly (adv) pravidelně
rehabilitation (n) rehabilitace
re-house (v) přestěhovat
reimbursement (n) náhrada, proplacení
reinforce (v) posílit
relapse (v) znovu upadnout do nemoci,
závislosti
relate (v) týkat se, vztahovat se
relationship (n) vztah
relative (n) příbuzný
release (v) uvolnit, propustit, vyprostit
relevant (adj) náležitý, podstatný
reliable (adj) odpovědný, spolehlivý
relief (n) odpočinek, úleva
relieve (v) odpočinout, ulevit si
religious (adj) náboženský
reluctant (adj) neochotný, váhavý
rely on (v) spolehnout se na, být odkázán
na
remain (v) zůstat, setrvat, vytrvat
remark on (v) poznamenat, podotknout
remind (v) upozornit, připomenout
reminiscence (n) vzpomínka
removal (n) odstranění
remove (v) odstranit
remuneration (n) odměna, náhrada, mzda
render (v) poskytnout, vylíčit, přeložit
rental (adj) nájemní, k pronájmu
repay, repaid, repaid (v) oplatit, odvděčit
se
replace (v) nahradit, vystřídat
replacement (n) náhrada, výměna
report (n) zpráva
request (n) požadavek
require (v) požadovat, potřebovat
requirement (n) požadavek
research (n) výzkum, bádání
resent (v) cítit odpor
resident (n) obyvatel
residential (adj) poskytující ubytování
residential care (n) residenční péče, péče
v domovech, ústavech
residential home (n) domov pro seniory/
osoby s postižením
residual (v) zbytkový, zbylý
resolution (n) usnesení, (roz)řešení
resolve (v) vyřešit, rozhodnout
resource (n) zdroj
respect (n) úcta, vážnost, respekt
respectable (adj) vážený, řádný, slušný
respectful (adj) uctivý, zdvořilý
respite (n) oddech, úleva
respite service (n) odlehčovací služba
respond (v) zareagovat, odpovědět
response (v) odezva, ohlas, odpověď
responsibility (n) odpovědnost
responsible (adj) zodpovědný, uvážlivý
restoration (n) obnovení
restore (v) obnovit
restrict (v) omezit pohyb/volnost
restriction (n) omezení
VOCABULARY 267
restroom (n) toaleta
result (n) výsledek, následek
resume (n) souhrn, závěr
resume (v) pokračovat
retired (adj) v důchodu, penzionovaný
revenue (n) příjem, výnos, tržba
reward (n, v) odměna, výdělek, odměnit,
odplatit
rewarding (adj) přinášející uspokojení,
naplnění
right (n) právo
rob (v) oloupit, okrást
robbery (n) loupež
rock (n) skála
role model (n) životní vzor, příklad
rough sleeper ten, kdo spí venku
round-the-clock (adj) celodenní,
nepřetržitý
routine (n) rutina, běžný postup
row (n) hádka
rule (v) oficiálně rozhodnout
run (v) probíhat
run errands (n, v) dělat pochůzky
S
sacrifice (n) oběť
safe (adj) bezpečný
safeguard (v) zabezpečit, ochránit
safeguarding (adj) ochranný, chránící
safely (adv) bezpečně
safety (n) bezpečí, pojistka, opatrnost
satellite (adj, n) předměstský, okrajový,
satelit
satisfied (adj) spokojený
scar (n) jizva, šrám
scare (v) vystrašit
sciences, health sciences (n) medicína,
lékařské vědy
screening (n) třídění, vyšetření, zkoumání
screening, vision screening (n) kontrola
zraku
Scripture (n) Písmo svaté
search (n,v) hledání, hledat
searchable (adj) vyhledatelný
secure (v, adj) zajistit, zabazpečený,
bezpečný
security (n) důvěra, bezpečí, spolehlivost
security, social security (n) sociální
zabezpečení
see eye to eye, saw, seen (v) mít naprosto
shodný názor
seek, sought, sought (v) hledat, požadovat
seeker, asylum seeker (n) žadatel o azyl
seizure (n) záchvat
seldom (adv) zřídka, málokdy
self-actualization (n) seberealizace,
sebeuskutečnění
self-care (n) sebeobsluha
self-conscious (adj) bázlivý, úzkostně se
pozorující
self-directed (adj) na sebe směřovanou
self-esteem (n) sebeúcta, hodnota sama
sebe
self-harm (n) sebepoškozování
self-respect (n) sebeúcta
self-sufficiency (n) soběstačnost
self-worth (n) pocit vlastní hodnoty
semi-automatic (adj) poloautomatický
send into a rage, sent, sent (v, n) rozzuřit
sense (n) smysl
sensory (adj) smyslový
sensory impairment (n) smyslové postižení
separate (v) oddělit, odloučit
seriously (adv) vážně, opravdově, skutečně
service user (n) uživatel služby
service, respite service (n) odlehčovací
služba
service, social service (n) sociální služba
session (n) terapeutické sezení, porada,
zasedání
set of aims (n) sada (vytyčené) cíle
set someone up, set, set (v) narafičit to,
falešně obvinit
set up, set, set (v) zřídit, vytvořit,
zorganizovat
set, set, set (v) stanovit, určit, uložit
setting (n) prostředí, zařízení
settle (v), settle down usadit se, urovnat
268
several (adv) několik, pár, více
severe (adj) vážný, těžký, kritický
severely (adv) těžce, vážně
severity (n) vážnost
sexual abuse (n) sexuální zneužívání
shame (n) hanba, ostuda
share (n) podíl, akcie
share (v) sdílet, rozdělit, podělit
shelter (n) přístřeší, azyl, úkryt
sheltered housing (n) chráněné bydlení
sheltered workshop (n) chráněná dílna
shift (n) směna (v práci)
shoot, shot, shot (v) střílet
shortcoming (n) nedostatek, chyba
short-term (adj) krátkodobý
shudder (v) třást se, chvět se
schedule (n) rozvrh, program
scheme (n, v) program, schéma, plánovat
school leaving certificate (n) maturitní
vysvědčení (UK)
sign (n) známka, znamení
sign, warning sign (n) výstražné znamení
signpost (n) ukazatel, návěstí, značka
silly (adj) hloupý, směšný
simultaneous (adj) souběžný, simultánní
single parent (n) rodič samoživitel
situation, win-win situation (n) situace,
kdy nelze prohrát
skill (n) schopnost, dovednost, zručnost
skills, coping skills (n) dovednosti nutné
ke zvládnutí těžké situace
slap (v) dát facku
sleeper, rough sleeper (n) člověk spící pod
širým nebem
sleepless (adj) bezesný, bez spánku
slight (adj) mírný, lehký, nevelký
slum (n) obydlí chudých
smoothly (adv) plynule, hladce
social security (n) sociální zabezpečení
social service (n) sociální služba
socialize (v) být společenský
society (n) společnost
solicitor (n) právní zástupce
solution (n) řešení, rozhodnutí
span (n) rozsah
spare (v) zbývat, přebývat, ušetřit
speaker (n) mluvčí
speed (n) rychlost, amfetamin
speech (n,adj) řeč, řečový
speech impaired (adj) s postižením řeči
spinal cord (n) mícha
spit, spat, spat (v) plivat
split up, split, split (v) rozdělit, rozřezat,
rozseknout
spontaneous (adj) spontánní
squeeze (v) zmáčknout, stisknout
stable (adj) stálý, stabilní
staff (n) zaměstnanci, personál
staffing (n) personální zajištění
stage (n) stav, stádium, fáze
stall (n) stánek, krámek, kiosk
standards, practice standards (n) běžná
praxe
statement (n) tvrzení, prohlášení
stationary (adj) nehybný, pevný, neměnný
stay (n) pobyt
steering (n) řízení
steward (v) starat se o průběh
stimulate (v) podnítit, motivovat
straight (adv, adj) rovně, přímo, rovný
strategy, coping strategy (n) strategie
zvládání obtížných situací
strenghten (v) posílit, posilovat
strength (n) síla, moc, silná stránka,
přednost
string (n) řada, série
stroke (n) mozková mrtvice
struggle (v) zápasit, bojovat, usilovat
study, case study (n) případová studie
stuff (n) věc, materiál
subscription (n) členský příspěvek,
předplatné
substance abuse (n) zneužívání
návykových látek
substantial (adj) podstatný, značný
substitute (v) nahradit, zaměnit
succeed (v) uspět, mít úspěch
successful (adj) úspěšný, vydařený
VOCABULARY 269
suddenly (adv) najednou, z ničeho nic
suffer (v) from trpět
sufferer from (n) člověk trpící, sužovaný
sufficient (adj) dostatečný
suggest (v) navrhovat
suggestion (n) návrh
suicidal (adj) se sklony k sebevraždě
suicide (n) sebevražda
suit (n, v) oblek, slušet, vyhovovat
summarise (v) shrnout
summon (v) předvolat
supervise (v) dohlížet
support (n, v) pomoc, opora, podpírat,
pomáhat
support group (n) podpůrná skupina
supported living (n) chráněné bydlení
supportive (adj) podporující, nápomocný
surgery (n) ordinace lékaře
surrounding (adj) okolní, obklopující
survival (n) přežití
survive (v) přežít, přestát
suspect (n, v) podezřívat, podezřelý
sympathetic (adj) soucitný, podporující
syndrome, Down syndrome (n) Downův
syndrom
T
tackle (v) řešit, zvládat, chopit se
(problému)
tailor (v) udělat na míru
take into account, took, taken (v, n)
zohlednit, vzít v úvahu
take into consideration, took, taken (v, n)
brát v úvahu
take long, took, taken (v) trvat dlouho
take on, took, taken (v) nabrat si, přijmout
take part in, took, taken (v) zúčastnit se
take up, took, taken (v) začít se věnovat,
přijmout
target (n, adj, v) cíl, plán, cílový, cílit
task (n) úkol, úloha
tax, income tax (n) daň z příjmu
techniques (n) techniky
temper (n) vznětlivost, nálada
temporary (adj) dočasný, přechodný
tend (v) mít sklon/ tendenci
terminate (v) ukončit, zakončit
terms (n) podmínky, termíny
terrified vyděšený, vystrašený
text (n) SMS zpráva
therapist (n) terapeut
therapy, occupational therapy (n)
ergoterapie
threat (n) hrozba, výhrůžka, nebezpečí
threaten (v) hrozit, vyhrožovat,
zastrašovat
threshold (n) práh, hranice
thrill (v) rozechvět, uchvátit
throat (n) hrdlo, krk uvnitř
throughout (prep, adv) během, skrz, po
celou dobu
throw (v) hodit
thumb (n) palec u ruky
time off (n) volno
tool (n) nástroj, náčiní, pomůcka
tough (adj) drsný, obtížný
towards (prep) směrem k
training (n) kurz, školení, výcvik
training , vocational training (n) odborný
výcvik k povolání
transfer (n,v) přesun, přemístit
transition (n) přechod, změna
transparent (adj) jasný, otevřený, upřímný
trauma (n) trauma
treat (v) zacházet, chovat se k, léčit
treatment (n) léčba
tremble (v) třást se
tremendous (adj) ohromný, báječný,
senzační
tribunal (n) soud
truly (adv) opravdu, opravdově
trust (n) důvěra
trust, charitable trust (n) charitativní
organizace
trusting (adj) důvěřivý
tuck (v) zastrčit
turn (v) to obrátit se na
turnover (n) obrat
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tutor (v) doučovat
two-fold (adj) dvojí
typing (n) psaní na počítači
U
ultimately (adv) nakonec, v zásadě vzato
unaided (v) bez cizí pomoci
uncertainty (n) nejistota
unconditional (adj) bezpodmínečný
underdog (n) oběť útlaku, psanec
undertake (v) vykonat, provést, podniknout
unique (adj) unikátní, jedinečný
unpredictable (adj) nepředvidatelný
unremarkable (adj) ničím pozoruhodný
unresolved (adj) nevyřešený
unsuitable (adj) nevhodný
unwell (adj) nemocný, churavý
upcoming (adj) nastávající, aktuální,
přicházející
update (n) aktuální informace
upheaval (n) zmatek, nepokoj
upset (adj), get upset rozčílit se, naštvat se
user, service user (n) uživatel služby
V
valid (adj) platný, oprávněný
validate (v) uznat platným, osvědčit
hodnotu
valuable (adj) cenný, hodnotný
value (n, v) hodnota, cenit si
valued (adj) oceňovaný, ceněný
van (n) dodávka (druh automobilu)
varied (adj) pestrý, rozmanitý
variety (n) rozmanitost, různost
various (adj) rozmanitý, různý
vary (v) lišit se, různit se
vehicle (n) vozidlo
verbal (adj) verbální, slovní
victim (n) oběť
violence (n) násilí
violence (n), domestic violence domácí
násilí
violent (adj) agresivní, násilný
visible (adj) viditelný
vision screening (n) kontrola zraku
visually impaired (adj) se zrakovým
postižením
vital (adj) rozhodující, zásadní, důležitý
vocational training (n) odborný výcvik
k povolání
voluntarily (adv) dobrovolně
voluntary (adj) dobrovolný, svobodný,
nezávislý
volunteer (n, v) for dobrovolník, přihlásit
se jako dobrovolník k čemu
volunteering (n) dobrovolnictví
vomit (v) zvracet
vowel (n) samohláska
vulnerable (adj) zranitelný, bezbranný
W
walker (n) chodítko
ward (n) oddělení
warden (n) zodpovědná osoba, správce,
dozorce
warn (v) varovat, upozornit
warning (n) varování,l výstraha
warning sign (n) výstražné znamení
weapon (n) zbraň
wedding (n) svatba
weed (n) plevel
welfare (n) blaho, prospěch
well- run (adj) dobře spravovaný
well-being (n) pocit zdraví, fyzické
i duševní pohody
well-lit (adj) dobře osvětlený
well-trained (adj) školený, kvalifikovaný
wheelchair (n) vozík pro tělesně postižené
whole (adj, n) celý, úplný, celek
wholesome (adj) zdravý, prospěšný
whore (n) prostitutka, „děvka“
wide (adj) široký
widen (v) rozšířit
will (n) vůle, odhodlání
willingness (n) snaha, ochota,
dobrovolnost
win-win situation (n) situace, kdy nelze
prohrát
VOCABULARY 271
withdrawn (adj) uzavřený (do sebe)
withhold (v) zadržet, strhnout
within (prep) v rámci, pod
within easy reach (n) snadno na dosah
wonder (v) uvažovat
work, part time work (n) práce na částečný
úvazek
workforce (n) pracovní síla, zaměstnanci
workshop (n) dílna, pracovní seminář
workshop, sheltered workshop (n)
chráněná dílna
worsen (v) horšit se
worth (adj) mít cenu
worthless (adj) bezcenný, zbytečný
worthlessness (n) neschopnost,
bezcennost
wounded (adj) raněný
wrist (n) zápěstí
Y
year, gap year (n) rok po
ukončení/přerušení studia, kvůli např.
dobrovolnické službě/cestování
yell at (v) řvát, křičet
youth (n, adj) mladý, mladistvý,
mládežnický
youth club (n) klub pro mládež
272